Complaints

This profile includes complaints for C & J Clark Retail, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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C & J Clark Retail, Inc. has 8 locations, listed below.

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• 

  C & J Clark Retail, Inc.

  140 Kendrick St Bldg C Fl 1 Needham, MA 02494-2739

• 

  Clarks

  355 Kindig Ln Hanover, PA 17331

• 

  Clarks Bostonian

  2700 FL-16 Suite 308 St. Augustine, FL 32092

• 

  Clarks USA

  138 Horton Plaza San Diego, CA 92101

• 

  Clarks Shoes

  1001 N Arney Rd # 217 Woodburn, OR 97071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a pair of shoes from Clarks on April 12. After wearing them for just 10 minutes, I found them extremely uncomfortable, causing pain in the lower part of my foot. When I attempted to return them, I was informed that returns were not allowed, despite the store's 60-day return policy.

  Business Response

  Date: 06/03/2025

  Hi,

  We apologize for the inconvenience of your experience. I can bend our guidelines as a one-time courtesy and help create a pre-paid return label for you to ship the pair directly to me in the office. I will then have this pair refunded as soon as we receive it back. Please include a copy of the receipt with the package. Please respond with your full mailing address, and email address so I can create the label and add it as a return address.

  Regards,

  Clarks Team

   

   

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a pair of Clarks sneakers through a huge online and retail seller. Macys in very early Feb, three months ago. I did not wear them right away. It was several weeks before I had an opportunity to put them on. maybe mid to late Feb, briefly to go out for lunch. I didn't notice discomfort immediatly at that time. They pinched a bit but I figured they would break in. I seriously wore then a second time a few weeks later maybe in early March. I was literally crippled. Awful. Rubbing my feet raw.I noticed now that they came in wide, unbeknownst to me at the time. I do not buy wide. I don't have wide feet but I wish I had at least then got the 9w or maybe even 9,5" wide. I contacted Clarks online about this, asking for corporate to look at it and I was dismissed. Of course. They said I have to go to the retailer. That is ridiculous. The retailer will never honor a return or even a credit. NO way. What retailer would at this point, over three months? These are manufactured by Clarks. Period. Clarks Not Macys'. There is something seriously wrong with these sneakers or shoes. Either its the stitching, too stiff, the material. I don't know but it is not fair to me. People are spending their hard earned money. . IN my case I am on SS disability and my husband was laid off to part time Jan 1st and is still not back to work. The last thing I needed was to waste $58 on a pair of sneakers.If Clarks could get ****** to take them back then that would be good too.

  Business Response

  Date: 05/16/2025

  Hi *******,

  We apologize for the inconvenience this has caused. It does sounds you like you purchased shoes that are not a good fit for you. However, the information you received is correct. Clarks does not offer refunds for purchases made through third party companies.

  Sincerely,

  Clarks Team

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased shoes for myself as a Christmas gift. Shoes were purchased November 30, 2024 but I did not begin wearing them until January of this year. Upon wearing them, I was suprised at the quick degradation in quality with scratches present from normal walking in material described as "leather." I was surprised as this did not reflect the quality of the brand I had purchased from before. In continuing to wear the shoes, I developed a rash on both feet that was red, intensely painful and itchy and caused small bumps to erupt around my toes. As I wore these shoes almost daily to work, it took some time to track down the cause and realize the boots were causing the rash. I ceased wearing the boots and saw immediate improvement in symptoms, with pain completely gone about a week after stopping wearing them. I wrote to customer service requesting a refund as I believe the product is defective and used low quality materials that would cause such skin irritation. **************** said they could not do anything and I would have to go back to the store in person. However, when I called the store, they said they would not be able to assist either. I can provide pictures of the rash if so desired.

  Business Response

  Date: 04/25/2025

  Hi ******,

  Per Order 18503538

  Thank you for your patience, and we apologize for the frustration this has caused. I have gone ahead and refunded the full total amount of $72 from this purchase. I have also attached a *** pre-paid label for you to ship this out, and once received I can have our product quality assurance team inspect this pair for potential defects. You just need to box them up and attach the label to the outside of the package to ship out to our corporate office. Please reach out if you have any questions.

  Sincerely,

  Clarks Team

   

  Customer Answer

  Date: 04/26/2025

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **Subject:** Complaint Against Clarks Shoes Defective ************** of Response **To:** Better Business Bureau (BBB) **Dear BBB Representative,** I am writing to formally file a complaint against Clarks Shoes regarding a defective pair of shoes I purchased on **September 16, 2024**, for **$136**. After only light use, the shoe began to tear apart from the sole, which is highly disappointing given the brands reputation and the price paid. I reached out to Clarks multiple times regarding this issue, but I have received no response. I have attached screenshots of my attempts to contact them. I believe that a product at this price point should not deteriorate so quickly with minimal wear. Clarks' lack of customer service response has left me with no choice but to escalate this matter. I am requesting a **replacement pair or a full refund** for this defective product. I appreciate the BBB's assistance in helping resolve this issue. Please let me know if any further information is needed. Sincerely, ***** *******

  Business Response

  Date: 04/02/2025

  Hello Ameen,

  Per Order 1006850992,

  We apologize for the inconvenience this defect has caused. I have verified the defect through your photos. I have refunded your order for the full $136 to the original Klarna form of payment. This can take up to 3-10 business days to reflect on your statement.

  Sincerely,

  Clarks Team

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my shoes in the beginning of December 2024, returned them for a different size, and never recieved them due to an error on their end. Argued with customer support who claimed they refunded me (they never did) and kept escalated my case saying someone would call me back (no one ever did), called back and finally got a manager whom was helpful enough to refund the gift card I used for the purchase after kicking and screaming, and told me the cash amount would be refunded back to my account in 3-5 business days. I have still not been refunded 4 months later And now they are ignoring my emails. ***** buying anything online from this company!

  Customer Answer

  Date: 04/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ****

• Initial Complaint

  Date:01/26/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a pair of boots with them recently and finally got my refund issued yet they shorted me $5.30 for the shipping label that I was unable to use with *** and had to ultimately pay shipping myself which was $29.16 and was told Id be refunded for my shipping cost as well which of course didnt happen either. I want my full refund and my shipping cost returned to me and Ive emailed them on multiple occasions and no one replies back to me. Therefore, Im bringing this here to get a ************* order number is **********.

  Business Response

  Date: 02/05/2025

  Hello,

  I have escalated this issue to be resolved by the customer service management team. We apologize for any inconvenience.

  Sincerely,

  Clarks Team

   

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  they have been telling me that same response every time I have to sit on hold. I will not be satisfied until I actually have my refund. This is not a reliable company. Im still waiting for my refund and will close this case once that actually happens. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Twice, in little over a year, I bought a pair of Clarks shoes at the shop on *****************************. After about six months wear, I noticed that my feet were getting wet when it rained. When I inspected the soles of the shoes I found that in the middle of the sole, spreading from the incised pattern in the rubber, the sole had split - hence the ingress of water. I took the shoe to the Midtown Clarks and requested a replacement. The manager was most helpful though he told me tha the split must result from the way I walked. I said I very much doubted this but I wasn't going to complain when I was offered a new pair.Six months further on exactly the same problem has arisen with both left and right shoe. I have a perfectly normal gait though I suppose I tend to walk a good deal but it seems clear to me that there is a manufacturing issue here if the sole splits in exactly the same place and after a good deal - though not a remarkable amount of wear. Of the two shoes, the sole on one has now split completely and the shoes are now unwearable.I may add that the soles of a pair of Clarks slippers also split a couple of years ago after very little wear

  Business Response

  Date: 01/23/2025

  Hi *****,

  Thank you for reaching out. We apologize for the experience you've had with your shoes. Can you provide your receipt and photos of the shoes, and the series of numbers located in the shoes? Have you tried calling customer service for assistance? Scenarios like these are typically handled through our customer service department. I'm also going to reach out to customer service management on your behalf for visibility to your complaint.

  Sincerely,

  Clarks Team

   

• Initial Complaint

  Date:01/09/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two items at a store on 12/26/2024. One of the items does not fit. I went to the store in person and they refused to refund me the amount I paid for the item. This purchase qualifies for a full refund under their return policy on the receipt and online. I've contacted a customer service representative and he verified that the store should refund me the amount I paid for the item. I contacted the store by phone and explained what the representative stated on the phone. The store employee states that they will not refund the amount I paid because the item was on sale. The item would have to be processed at their original full price in order to refunded. Nothing about this is stated anywhere on the receipt nor on their website.

  Business Response

  Date: 01/22/2025

  Hi *****,
  Thanks for your patience with this issue and we apologize for the inconvenience. By any chance, can you provide a copy of your receipt?In what store was the item purchased and returned? Did you provide the store employee with your original receipt? Was there a Buy one get one promo going on at the time?
  

  Sincerely,
  Clarks Team

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 21st, 2024, I bought $279.98 of Clarks shoes online. None of them fit, so I returned all four pairs in the same box. I was refunded only $39.99 on January 2, 2025. I have tried to contact the company many times. They have never answered their email/contact form. I have called four times. I have been on hold up to an hour with no answer. The only time that they did answer, they hung up on me. I am very frustrated with the horrible customer service!

  Business Response

  Date: 01/09/2025

  Hello,

  Order 1008628022

  I have verified a refund of $274.68 was issued today via Pay Pal. This refund may take 3-10 business days to clear into your account from the processing date (Today 1/9/25).

  There is a left-over balance of $5.30 due to return fees.

   

  Sincerely,

  Clarks Team

  Customer Answer

  Date: 01/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:12/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a charge to my credit card of $89.04. Charged on November 19. Transaction date November 18, 2024. I didn't order anything on that date.

  Business Response

  Date: 12/13/2024

  Hello,

  Thank you for contacting us. We have looked into our order system with information regarding the claim. Unfortunately, we cannot locate any order with your information. We recommend contacting your bank and filing a dispute directly through the credit/ bank issuer which is connected to the charge in question.

  Sincerely,

  Clarks Team