Complaints
This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,050 total complaints in the last 3 years.
- 247 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a UR2350S robot vaccum on december 4th 2024. It worked until december 19th 2024 where it would now longer charge. I took the unit back and exchanged it for the same model. This new one I received has less features. Before I could select the areas in the schedule I wanted it to clean. Now that feature to select specific areas is not available. This is shady and dishonest as I had paid for a unit that had these features and then they are yanked from the replacement. Calling their support is no help at all. The lengths these companies go to to cheat the consumer is ridiculous.
Business Response
Date: 12/30/2024
Hello,
We apologize for your experience. We will have a member of our specialty team reach out to you and assist in providing a resolution
Customer Answer
Date: 12/30/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQThis company called a repetitive number of times, not speaking when I answered the phone and if they did answer it was very poor broken English that was impossible to understand. Its very clear that company has no interest whatsoever in solving any issue, let alone selling an honest product. Their ONLY focus is their profit and that is it. I will instead direct my efforts to filing regulatory complaints as the product sold to me and what was advertised are 2 different things. Should I need to file in court to recover funds, I will utilize that option as well.
Regards,Micha
Business Response
Date: 01/08/2025
Hello
A member of our team has sent an email so we can reach out and assist. Please let us know when the best time and contact number is to reach out
Initial Complaint
Date:12/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
about six months after I purchased my Shark Robot vacuum, it stopped following the cleaning schedule I had programmed, cleaning on days I did not schedule and not cleaning on days I had scheduled. I tried to reset the schedule, but nothing changed. I called Shark for support and was told to remove the Shark App from my phone (I had previously identified the make and model of the phone to the service person). I was then told to reinstall the app; but when I tried I received a message saying the app was not compatible with my phone. After some brief discussion the service person told me I would have to buy a new phone and refused to provide any further help. Since that time, I have an open service ticket with Shark. I've been very careful to be available on Fridays, the only day their service schedule and my work schedule allows. Shark has claimed they have called me multiple times on Fridays, but I've been home and no one from Shark has called. For the few hours I had to go shopping, there were no messages or incoming calls on my answering machine. At this point I want one of two resolutions, either the an app that lets me control the robot and fix the scheduling problem, or I want a full refund on the robot and supplies I've purchased to maintain the unit.Business Response
Date: 12/30/2024
Hello,
We apologize you have not received a call back, we have assigned this case to a member of the specialty team and will have someone contact you today
Customer Answer
Date: 12/31/2024
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I received a call from Shark Ninja over the holidays on a phone number I have repeatedly asked Shark to delete. This number is a private number and I have provided Shark with a landline number (with an answering device) for all their communications which they refuse to use.
As I am not at home, and am not available any day except Fridays (a point I have stressed to Shark) this call was unproductive.
The agent on the call informed me that a new software update was available that would be compatible with my mobile phone. I've installed the new update only to find the app has erased all my data and I have to reregister and link to the robot again.
I've made an appointment to speak with the agent again on Friday, January 10th, 2025. I have previously stressed to Shark that Friday's are the only day I am off work and available to work with their agents; however, this instruction has also been ignored.
The current status is that I now have a useless app on my mobile phone, an expensive robot that won't clean the house, and yet another promise that Shark will remember to call me on the right day and resolve this mess they created. This will make more than two months in which their product is not usable.
Regards,*****
Business Response
Date: 01/15/2025
Hello
A member of our corporate office will reach out to further assist.
Customer Answer
Date: 01/17/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.After working with the Shark representative, ******, to try and install a pre-release version of their app (unsuccessfully) and trying to get the robot to connect with my mobile phone via bluetooth (unsuccessfully), the representative concluded the robot's firmware has been corrupted and the unit is no longer available for service as it is nearing three years old and is now discontinued. The resolution offered by the Shark representative was a new unit which he said has been on the market for about six months. The representative represented the new unit as a significant upgrade including using lidar, advanced suspension to avoid becoming stuck, and a scented air feature on the machine.
The representative confirmed my mailing address and other contact information such as email address. The representative stated that they would be available should I have any further issues with the new unit setup.
I have received an email stating that Order # ************ has been submitted for a Shark PowerDetect Self-Empty Robot Vacuum with a listed value of approximately $400, When this machine has been received and is functioning, this issue will be considered resolved.
I wish to comment ****** for his understanding, patience, and being willing to work to find a resolution to this issue. I also wish to commend Shart for offering an upgraded replacement system at no additional charge.
Regards,
***** ******Initial Complaint
Date:12/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
************ & ************ I ordered an appliance from Ninja on 11.28.24 rec'd an email on 12.2 staying a shipping delay. No biggie. I still have not rec'd the item or shipping confirmation. **************** has given me the run around and is also refusing to refund my money. They did reship and I was told the item was in stock come to find out it is not. They will still not give me a refund. To add salt to the wound they also send an email to review the product that I STILL have NOT received. I've attached the order confirmations I can also provide the email chat exchanges. Unfortunately I do not have a recording of the phone conversation I had with the company on Monday Dec 16th.Business Response
Date: 12/23/2024
Hello,
We apologize you did not receive your order, we have processed a replacement for you however are out of stock. Once we have additional stock we will be able to fulfill your order. Again, we sincerely apologize
Initial Complaint
Date:12/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted SharkNinja on December 3, 2024 because the Ninja Slushi Machine I purchase in October stopped working. I was told I needed to perform some troubleshooting steps and to call back and let them know the sequence of the flashing lights on the machine. I did this and called back. I was then told I needed to take a picture of the machine with the cord cut in order for them to send out a replacement. I did and I emailed the photos to ******************************** I called back to verify they had received the photos. I was told they couldn't open the attachments and that a supervisor would have to open them and they would contact me. I asked if they would like me to retake the pictures and that I had put the machine out with the trash but it hadn't been picked up yet they said yes. After I didn't receive a call back over the next few days I called again and was told the same thing. I told them I had previously put the machine in the trash and would this be the last picture I needed because I was going to throw it away. It didn't work and now had a cut cord. I was told that's fine I could throw it away. I waited and never received a call or email. I called again on December 16, 2024 and was told I needed to take a picture of the serial number. I told them I was told on the previous call it would be ok to throw it away. They insisted they needed the photo. I went out to my cash and had to go through it as the machine was pretty much at the bottom. I pulled it out and took the photo and sent it to the. I called again on December 18, 2024. I spoke with a supervisor who had approved the replacement and gave me order number ************. She said it was on backorder but I would receive it within the next 5 weeks. About 2 hours later I received an email saying my order was canceled. I called again this time I was told my order was canceled because of a third party system and I would be able to have my replacement shipped and there is nothing that could be done.Business Response
Date: 12/19/2024
Hello,
We are very sorry for your experience and understand that you no longer have the unit, please share with us the proof of purchase as we see it was registered as purchased from ******. Once received we will review the case.
Customer Answer
Date: 12/20/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Here is the copy of the purchase receipt.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 12/30/2024
Hello
Can you please also share photos of the unit with the cord cut - we need to see the back of the unit alongside the cord that has been cut prior to a replacement being issued.
Customer Answer
Date: 12/30/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have already provided these pictures several times. I was told I would be able to throw the unit away so I did. My replacement was approved and order for a new unit was made. Then a few hours after the order for the replacement was made it was canceled. When I called and asked why I was told that it was flagged by some third party company. I asked what that meant and was told they had no other information. I would just like to receive my replacement Ive sent you guys tons of pictures as well as spent hours on the phone. The ticket number for the case is 18784171.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 01/08/2025
Hello
We apologize for the inconvenience. We have placed a new order for your replacement. We are currently out of stock, once it ships you will receive the email confirmation with tracking.
Customer Answer
Date: 01/08/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
can I have an order number or some kind of way to track this
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:12/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This started out as a ***** problem, but now Im hoping to get it resolved with Ninja. I purchased a Ninja ****** on Nov 27, 2024 from the Ninja website. It is paid in full, but I have yet to receive it; at this point I just want my money back and to be done with this nightmare. I assume at this point my order placed on Nov 27th was straight up stolen. I have called Ninja once and emailed Ninja once in the last wk to return tracking #************ (the item that has never arrived), and its ***lacement that Ninja is sending #************. Since they have not arrived, I dont understand why Ninja just wont intercept the orders and instruct ***** to return them to Ninja and refund my money. When I called Ninja last week, the *** said I have to wait for ************ to show up, and that the order cant be cancelled. Well, its still sitting in *****, *** (origination facility), so why cant it be cancelled???? As for ************, ****** told me in yesterdays email to Ninja, that I need to wait for the other part of my order and then a return and refund can be initiated. What other part of my order??? I ordered a ****** and nothing else. I cant help it that now ***** shows it as a duplicate tracking number, its the same ONE item, NOT TWO items. I NEVER GOT ************ in any shape or form. The ***** driver took the proof of delivery picture and then stole the item from the porch (which, by the way, is not my porch!). Its on door cam. I forwarded the videos to *****. I just want to refuse/return in advance of receiving both of these packages, my $158.17 refund, and to be done with this mess. Please! I am disputing this charge on my credit card as well.Business Response
Date: 12/19/2024
Hello
We are truly sorry you did not receive your Ninja ******. We are showing that the order has now been fully refunded as of 12/18 for the amount of $158.17. We ask you allow 3-5 business days to reflect on your original method of payment.
Customer Answer
Date: 12/19/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
**** ********Initial Complaint
Date:12/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an expensive vacuum from the shark website on November 30. I keep getting tracking numbers that my order is in all different locations. Im not sure if this company is legit Ive called multiple times and none of the representatives seem to care where my package went. They keep saying that they re-ordered it and its on backorder and no estimated time when it will be shipped out Unacceptable.Business Response
Date: 12/19/2024
Hello,
We are now showing the order has been successfully delivered, we apologize for the delay in delivery.
*****************************************************************************************
Customer Answer
Date: 12/19/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:12/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Reference Number: ************ Cancellation Date: 12/11/2024 Reference Number: ************ Cancellation Date: 12/11/2024 I have attempted to place several orders with Shark since August and they keep cancelling my order without giving a reason why. I mean I have tried everything changes to address, billing, different payment methods you name it I have tried it. I currently am trying to place an order for a gift for my parents for Christmas and would like to order this from Shark directly because of the added upgrades their package contains. THEY KEEP CANCELLING EVERY ORDER PLEASE HELP ME GET AN ORDER THAT STICKS AND SHIPS IN TIME FOR THE HOLIDAYBusiness Response
Date: 12/11/2024
Hello,
We sincerely apologize for your experience. We did escalate this on your behalf and have been advised you can place an order and it will be processed.
Customer Answer
Date: 12/12/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I can confirm my order was successfully placed and received today! Thank you so very much!!!
Regards,
*** ******Initial Complaint
Date:12/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction: October 18, 2024 Item: Ninja Slushy machine Amount: $323.99 Return details: This item was "approved" for return November 17, 2024. Company provided a QR code with their return address and phone number to be received by December 1, without cost to me. The package was unopened and in its original state. Tracking number stated it was delivered on November 26 and accepted by individual at the desk. Ninja wouldn't discuss with me or provide me with any details. They kept sending me back to ******. There were false claims made for each claim that I submitted (4 or more). As follows: Ninja reported it wasn't their product Unable to refund, due to insufficient proof Seller claimed hadn't received it Finally claimed product was damaged I provided proof of delivery below... They have the product in their possession and my money. I am requesting either back, at this point!Business Response
Date: 01/24/2025
Hello
We are sorry for the delay in your refund, we have escalated to TikTok on your behalf to see what is happening. Once we have an update we will share with you.
Customer Answer
Date: 01/25/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[I just want to make sure that this matter is complete before I close with BBB. At this point it is a trust issue, especially since NinjaShark hasn't been forthcoming with this investigation in a timely fashion. BBB previously reported that their eas no response, so I wanted to make certain that I will receive my money or a new product! I have also reached out to *********************** in ************... maybe that's why they responded to BBB? Let's keep an eye on this further, for now please?
FAQ
Regards,*******
Business Response
Date: 02/14/2025
Hello
We have now been advised the returned order has been refunded. We apologize for the delay
Customer Answer
Date: 02/16/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[I'm not trying to be difficult, however my ****** account doesn't show any refund pending or otherwise from Tiktok Shop as of Feb 2, 2025. Please have SharkNinja to provide confirmation of this refund? I don't want to close without proof of payment. Has it been paid another form of receipt? Please provide this also, if applicable? I hope BBB understands my concern! Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Customer Answer
Date: 03/24/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
SharkNinja has not refunded the $323.99 as they promised. I really need this complaint to remain open and reported as none payment to consumer.
Business Response
Date: 04/04/2025
After careful review we show the amount was refunded to the original payment method through TikTok. Please check with your bank if the refund is pending on their side.Customer Answer
Date: 04/08/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I want to report that no refunds has been added to my ****** from Tiktok or SharkNinja as of April 8, 2025. I don't understand where they sent the money, however I never received any refund for $323.99. Can they provide proof of return. It should have reached my account by now .. as it is more than 30 days since they reported the aledged refund.
Respectfully
******* lewis
[Yu must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
inesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Business Response
Date: 04/25/2025
After a careful review of your case, we can confirm that the refund was successfully processed. We kindly recommend checking with your bank or payment provider, as the refund may still be pending on their side and could take a few business days to reflect in your account.Customer Answer
Date: 04/28/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[Dear SharkNinjabusiness. The original payment was made through ******, and the site is showing no pending or credit for $323.99 from your business. Please provide proof of this refund as you have stated that was allegedly sent. This has been going on since 2024. You have until end of May 2025.
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:12/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 7, I received an invitation to apply and sample/test and review the shark flex fusion hairstyler. I responded to this invitation to which I received another email in return stating that I was selected and should be receiving my product to test soon. I finally received a notification. My item was shipped, but it did not include any tracking information. I obviously did not receive any product. I have emailed multiple times various emails and clicked the report an issue to report I did not receive the product but its been weeks and no one will respond to me. I even emailed to the general customer service and they gave me other random emails, but no one responded to as well. This is definitely a negative experience and I do not wanna leave a negative review on a product I never received or tested but I will based upon this experience, shark should make this right.Business Response
Date: 12/11/2024
Hello
We have shared with the appropriate team so we can assist in resolving this matter for you.
Customer Answer
Date: 12/11/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I have not received any communication from the department mentioned. Until someone finally reaches out my complaint remains open. I have submitted now 7 emails and error reports without any response. I doubtful anyone will respond.
thank you
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,Maida
Business Response
Date: 12/23/2024
Hello,
We apologize and and have escalated to the appropriate department to assist.
Initial Complaint
Date:12/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased this item from reseller at ******* the Ninja Nutri-Blender Pro with Auto IQ, 1000 *****, Personal Blender, BN400 the product the products info says states that Blend inside one of the 2 included Single Serve Cups (18 and 24 oz.) and use the included spout lids and THAT IS BOT TRUEthe cups are NOT 18oz and 24oz and THAT IS A FALSE A LIE its INCORRECTLY the cups ARE 16oz and 21oz NOT what they state and what says on the box which is 18oz and 24oz THAT IS NOT TRUE whatsoever so dont why they advertise that the cups are 18oz and 24oz which ARE NOT that size cups and that just weird and misinformation and FALSE advertising!!!!Business Response
Date: 12/10/2024
Hello,
Thank you for sharing the feedback regarding the BN400. We are very sorry that you did not get the cup size that was indicated on the box. If you would like we can send the cups to you. We would require a physical address and in the mean time the team can look into this.
Customer Answer
Date: 12/10/2024
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
**** DraskovCustomer Answer
Date: 12/10/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Answer: **********************************************************
And,would like to add that the both the two cups that came with the blender one cup is 16oz and another cup is 21oz NOT what they advertise and not what is indicated in the box I can take a pictures of the box and the cups if needed.Business Response
Date: 12/11/2024
Hello
Thank you for getting back to us. Order 125004657189 has been successfully placed for the 2 cups with lids, once the order ships you will receive an email with tracking. We ask that you allow up to 10 business days for delivery due to the holiday season. We apologize for the inconvenience and hope this resolves this matter for you.
Customer Answer
Date: 12/11/2024
Better Business Bureau:
Thank you so much I very much appreciate it and appreciate your effort and hope you the company will look into this matter and correct fix it about your product advertising indication on the box item which is incorrect indication info cups. Thank you.
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
**** Draskov
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.