Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SharkNinja has 10 locations, listed below.

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  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
• 

  Euro Pro Operating LLC

  178 West Service Road Champlain, NY 12919

• 

  Shark Ninja Corporation

  2233 Argentia Rd Mississauga, ON L5N 2X7

• 

  Euro Pro Operating LLC

  94 Main Mill St Plattsburgh, NY 12901

• 

  Shark Vacuum/Euro Pro

  15820 Euclid Ave Chino, CA 91708

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owned several air fryers in the past. I liked ****. when my last one broke i purchased another Ninja. We set this one in the same place all the old ones were set. within a short period of time it cracked my hurricane window. The lower pain of glass in a double hung window. I called the company fearing a dangerous product. I had the unit set the appropriate distance from the window. Ninja recommended 6 inches and ours was further than that. The company put me through the loops. They required 3 separate estimates from three different window companies. This was hard but i got the estimates and sent them in. I also had to send in pictures of window and counter several times. I had to return the unit. I had to send a statement what happened. They always read my statement wrong as if they did not know what they were doing. I had to re-clairify several times what was clearly spelled out.. Finally they denied my claim due to the crack. They said it should be a spider crack. The internet clearly shows long crack like mind from heat. I sent them several pictures of the internet showing similar heat cracks and told them several times this was a hurricane impact glass window. They would not tell me the credentials of the person who decided, i wanted to know what education he had in this subject because it did not make sense. This is a dangerous appliance and the company will not fix the glass which is under ****** Can you help me? I am now afraid to use any appliances from this company because this serious matter was handled so poorly. I send them in my receipt and they have my unit and i am waiting on a refund. I want a refund and my glass fixed. Hopefully they will redesign this dangerous unit. my ticket number with them is ******** **** Is there a way to send my photos and copy of emails to an email address. My printer broke and I have a mac which does not have the format you wish for uploading??*** I am older over 65 and find this hard to do.

  

  Business Response

  Date: 09/10/2024

  Hello *******************, 

  Thank you for contacting SharkNinja. 

  We are so sorry that you are not satisfied with the results of the compensation process. We completely understand your frustration with the matter. We have issued a check for the refund of the cost of the air fryer and the check should be with you with in 4-6 weeks. When it comes to the compensation process as advised by the representative the claim was denied. We did send it off again for another review and the claim was still denied. We are not able to do anything else regarding your compensation case in regard to the window. We will have an agent reach out to you shortly through email to advise about the refund. 

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $500 vacuum last year that is now useless. Less than a year after purchase it would only charge to 80%, goes down to 50% very quickly and then dies around 20%. Im lucky if I can get 10 mins out of it and i do not use the highest setting! I contacted them prior to the 1 year warranty being up (battery is apparently 2 years) through several measures (social media and phone), cleaned it/did the troubleshooting and they agreed to send a new battery. They advised it was on back order so would be a few weeks. Got an order confirmation. Then a few weeks later got an email saying my order was successfully cancelled??! And you cant buy the battery because its NEVER in stock. I just want my money back for this vacuum so I can buy something better quality because I dont trust a new one will be any better and since they dont have extra batteries available I wouldnt be able to have a spare should the same thing happen again. I dont just have $500+ lying around to buy something else so my house has not been able to be properly cleaned in quite some time. It takes quite a few goes after waiting many hours between each and I dont even have a huge house!

  

  Business Response

  Date: 09/09/2024

  Dear *******,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    Rest assure we will be reaching out to you today to get this matter resolved.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST. with your ticket number 17788201.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Ninja slushie machine at 1350 CST today and realized I should have shipped it to a different address. Apparently these are extremely high demand so I quickly ordered a 2nd at 1353 but my phone automatically entered the exact same information. The site says I have 30 minutes to cancel, but it would not allow me to cancel. I called the customer support line and was told that the 30 minute cancel window did not apply. I asked to speak to a supervisor and was on hold an inordinate amount of time and received the same answer because now the orders were in processing. The supervisor did say I could return for full refund (no restocking fee) for the return and offered that I could divert package once shipped to the address I should have used. Im just FRUSTRATED with the inability to edit an order within 3 minutes of placing it and feel the solutions provided are ridiculous.

  

  Business Response

  Date: 09/06/2024

  Hello ***************************, 

  Thank you for contacting SharkNinja. 

  We are so sorry to hear that you were not able to change your address with us. We completely understand your frustration with the matter. We are currently looking into seeing what we can do in regard to your issue as your order has shipped. We will have someone reach out soon once we have more detail. 

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 09/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  My complaint is that your site states that order could be cancelled within 30 minutes.  I tried to cancel one of the orders within the first 3 minutes and wasn't able to do that.  When I spoke to the supervisor Rannelle (Ticket number ********) she advised me that on the 2nd order I could change the delivery address with ***** once there was a tracking number.  That ALSO is not an option.  ***** states that only the shipper can change the delivery address with them.  This whole process has been so frustrating!  There is FALSE information and you should remove the statement that orders can be cancelled within 30 minutes OR you should be able to change them as advertised.  I have NEVER had this much trouble trying to change/cancel an order.  For a company as large as Ninja/Shark it shouldn't be this difficult.  Shame on you.

   
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 09/10/2024

  Hello ******

  Thank you for your previous response. 

  We understand your frustration and where you are coming from and are looking into why the order did not provide you with the 30 minutes you were advised on the website and this issue will be fixed so that it does not happen again. We can see that you have spoken with a representative that will be reaching out to you tomorrow to arrange a pickup for the units that you have received. We do also want to inform you that we have shipped the unit to the correct address as well. Rest assured your concerns regarding this issue is being taken seriously and will be resolved so that this will not happen again.

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 09/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a ninja creami as a gift on July 29th that my husband had purchased for me. After two uses we discovered the blade was scraping plastic shards into our ice cream which we had already ingested. I was deeply disappointed but have always loved ninja products so we reached out. Supposedly had a warranty etc.. they apologized that we had ingested plastic and ensured we would get a replacement quickly as my husband showed them over video the deep scrapes that were taken of the creami containers sides. The representative had my husband do a Video chat to show him clipping the cord of our ninja and was told that we would not need to ship it back because he did that. I received a new order email and was told we would receive it within several shipping days. That was August 16th and it is now September 4th. We have contacted ninja on two separate occasions just to be told it should arrive soon even tho it says it hasnt even shipped. They told me last that it would arrive by Aug 31st so we waited. Sure enough no creami so I responded to the help ticket they told me to keep and so far no response. Im really disappointed in the fact that the customer service is so disappointing and they didnt treat this matter more seriously. Im also upset that I cant return my creami to a retail store to try to not get a faulty one because its no longer returnable because we cut the cord so now we are out the money, have a broken machine, ate plastic, and havent even received a replacement or a refund.. what a disappointment all around.

  

  Business Response

  Date: 09/04/2024

  Dear Sonora,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    Please rest assure that we will be reaching out to you shortly to get this matter rectified.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 09/12/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  They quickly called me following my complaint and assured me a new one would be sent. Canceled the previous order and put in a new one. This was on 9/4/24. Ive waited a week now and this morning woke to an email now canceling the same order even though Ive made no action on my end. Why did they cancel it and how does it take a week to ship an item?? 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Sonora

   

   

  

  Business Response

  Date: 09/16/2024

  Dear ******,

    We understand your frustration regarding not receiving your new Ninja Creami but please rest assure we are working on getting this matter rectified as soon as possible.

    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST. with your ticket number 17740422.

  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 09/24/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  I am still waiting for resolution. I was told on 9-12-24 that a creami would be shipped soon and still have received nothing. It has now been over a month since I first reached out to them about the faulty machine. There is no excuse for an item to not ship In this length of time. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Sonora

   

   

  

  Business Response

  Date: 09/25/2024

  Hello ******, 

  Thank you for your previous response. 

  We are so sorry that you have not received your unit. When checking the order, we can see that your item has still not shipped, and we are looking into why the order has not shipped from our warehouse. A representative will reach out as soon as we know more with a resolution for your issue. 

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:09/03/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for a Ninja SLUSHi Professional Frozen Drink Maker Model: FS301 on August 12, 2024. I placed the order using Affirm to pay monthly payments. SharkNinja has not shipped the unit. I've called and celled, the only thing I am told is they can't do anything for 15 business days since the unit "shipped". I've called ****** they don't have the unit. They say the unit never got scanned onto a truck. SharkNinja constantly giving me the run around. I need the order cancelled and notice of cancellation sent to Affirm so they can close the loan.

  

  Business Response

  Date: 09/04/2024

  Dear *******,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We have looked into your account and see that you have been refunded as of yesterday September 3, 2024 for the amount of $320.99. Please keep an eye on your credit/debit card as it can take 3-5 business days to process.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 09/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had signed up for email notifications for the shark slushi as they were out of stock for so long and I wanted to get 3 of them for my kids for xmas. On Aug 28th, I rec'd an email that they were back in stock. So I immediately, went to the website to buy 3 of them. before I purchased them, I signed up for the subscription so that I would get 15% off. This was important to me because of the large dollar amount I was spending. While proceeding through the online checkout I put in the 15% promo code (SN-GG6N4M), and it successful dedicated the 15%. However, next it prompted mee to add a password to create an account. Which I did. Then when the cart refreshed, the discount code was gone, and would no longer work. The error message indicated it was invalid as the code has already been used. So, I refreshed, tried a new browser, etc.... But nothing would work. Anticipating the Slushi could quickly go out of stock again, I decided to proceed with the purchase, and just call Ninja to see how they could fix this. Which is what I did. I spoke with a rep, and explained the above. She created a ticket, #********, and advised me that once the Ninjas ships, I can call back, reference my ticket, and they will reimburse me 20%.Late on the 29th, I rec'd an email that they shipped so I called Ninja on the 30th. Bounced around and waited for more than 30 minutes on hold, only to be told by a supervisor that the agent made a mistake and there would be no reimbursement. When I asked what can be done in lieu of the 20% I was told nothing can be done. And there is no one else available to help me. Now the slushi's are sold out.. If they weren't I would have asked my husband or mom to sign up and help me get the discount. but instead you've left me with no options.

  

  Business Response

  Date: 08/30/2024

  Dear *****,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We have forwarded your complaint to our *********** regarding the 15% savings and will be reaching back out to you regarding this matter.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:08/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two Ninja branded pizza peels through Amazon. They were both defective upon arrival. I contacted Ninja and they told me that items sold through Amazon were not guaranteed to have the same quality as items from their official website. These items have the same model number, same packaging, same look and design as the models sold on Ninjas official website, but the representative from Ninja stated that they are not necessarily the same quality and stated that they did not know from where Amazon obtained the Ninja branded items which Amazon sells online. This seems to me to be intentionally deceptive to consumers. All I want is for Ninja to send me two functional pizza peels to replace the two defective ones that I have.

  

  Business Response

  Date: 08/30/2024

  Dear ***,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We setup the order for your two pizza peels and you should receive them within 3-5 business days.  Please keep an eye on your email for the tracking number from ***** for their arrival.

    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST. with your customer number ********.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 08/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased over the phone a Shark Ninja vacuum April 2024. When I received product, I was mislead in my product, it was a carpet shampoo vacuum,which was not advertised on TV. The ad led me to believe this was a vacuum/carpet cleaner, but this was ONLY a cleaner. I was not satisfied, so we called Shark and Lady on phone said no problem, just return the product and I wouldnt be charged. I have been charged every month $39.99. I took product to a ***** drop off April 8, 2024 and have a tracking number ************. This was received at a facility in ***********, ** 2:20 pm ******************** signed. I have called my credit card to dispute this Case#C-324 405. For a while the credit card wasnt, penalizing me with interest until now. And ** still being charged on my credit card $39.99

  

  Business Response

  Date: 08/29/2024

  Hello *****************************, 

  Thank you for contacting SharkNinja.

  We are so sorry to hear that you have been charged for an order that was returned. We completely understand your frustration when it comes to this matter. We are currently looking into why you are still being charged for the order and we will issue a refund for the amount that has been taken. One of our representatives will reach out to you once we know more about what is happening with the order. 

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 09/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* (*******) *******

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against SharkNinja Operating LLC regarding a Shark EZ Wi-Fi Connected Robot Vacuum with XL Self-Empty Base - RV911AE, which I purchased at target .The product is experiencing software and product issues that have rendered it non-functional. Despite the issues clearly stemming from a defect in the product, SharkNinja is asking me to pay for a replacement, which is both unreasonable and unlawful given the circumstances.According to Shark's advertisement for this model, the Shark EZ Wi-Fi Connected Robot Vacuum is marketed with a lifespan that exceeds two years. Requiring me to pay for a replacement after less than two years of ownership contradicts their stated product lifespan and constitutes false advertising under the ************************ (FTC) Act, which prohibits businesses from making misleading claims about their products.Furthermore, under the ********-**** Warranty Act, consumers are protected against misleading warranty practices. As the product is not living up to the advertised durability and SharkNinja is failing to honor its commitment to product quality without incurring additional costs, this situation appears to violate consumer protection ******* resolve this issue and avoid further legal complications, I am requesting that SharkNinja replace my faulty Shark EZ Wi-Fi Connected Robot Vacuum with the latest updated model at no additional cost to me. This would ensure compliance with their advertised promises and uphold consumer rights under the law.I hope to resolve this matter amicably and promptly, avoiding any necessity for further legal action or fees associated with false advertising claims.Thank you for your prompt attention to this matter. I look forward to your swift response.

  

  Business Response

  Date: 08/28/2024

  Hello Demi,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We want to thank you for speaking with us today.  We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 09/06/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Good Morning
  

  Despite their assurance to resolve the issue, I have found that the promised resolution has not been implemented, leaving the matter unresolved.

  Shark **************** initially communicated that they would address the issue promptly. However, their actions have fallen short of these promises. The specific problems I have encountered have not been addressed to my satisfaction, and their subsequent efforts have demonstrated a lack of follow-through on their commitments. This has resulted in continued inconvenience and dissatisfaction.
  The discrepancy between their stated intentions and the actual outcome has been both disappointing and unprofessional. I had anticipated a resolution that would align with their assurances, but the results thus far have been inadequate. This experience undermines the confidence I had in their customer service and in the resolution process.
  Given these circumstances, I would appreciate your assistance in seeking a more effective resolution. I believe further intervention is necessary to address this matter satisfactorily

   

  Thank You.
  
  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Demi

   

   

  

  Business Response

  Date: 09/10/2024

  Hello Demi,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We are sorry you had not received what we had agreed upon yet.  We thank you for speaking with us today and as we mentioned we will make sure you get your Shark Robot.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered 75% off any vacuum from shark because my old vacuum was not working, the ticket number for that is: ********. Shark ordered me a vacuum at 75% off, order number: ************ and I just got a chance to open it yesterday, 8/26/2024 because I have been out of town due to family emergency. I am not satisfied with this vacuum and I called customer service and they told me if I return this vacuum for a refund, they will not give me 75% off another order. I would like shark to accept my vacuum for a full refund and also allow me to order a vacuum I will be satisfied with at 75% off like I was offered.*************************** **************************************** ************ *****************

  

  Business Response

  Date: 08/28/2024

  Hello ******,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just tried calling ************ there was no answer so we left a voice message.  We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team