Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
• 

  Shark Vacuum/Euro Pro

  15820 Euclid Avenue Chino, CA 91710

• 

  Shark Vacuum/Euro Pro

  15820 Euclid Avenue Chino, CA 91708

• 

  SharkNinja Operating LLC

  7603 Energy Pkwy Curtis Bay, MD 21226

• 

  Euro Pro Operating LLC

  178 West Service Road Champlain, NY 12919

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 4/23/2024 I ordered a Shark Matrix Plus 2-in-1 Model WD2UPG1. After it arrived, I realized I could not afford it!! On May 7th I returned it..I was told by them it was received May 9th. When I had not received a credit by May 22nd I called them and they assured me it would be back on my card "tomorrow". No credit. So I called them June 2nd and again was told the credit would be there "tomorrow". No credit. I called 6-6 and talked to a supervisor, ******, and promised my credit by one week. Called them 6-11 and was told "it is in the system". I called 6-13 and was told she would take care of it. On that day I was also told I would get a refund of $70 for the two $35 overdraft charges I received on my account because I did not have enough funds in my account for two auto-deduct charges that were paid because they had NOT refunded me yet! Called again 6-21... same story. On 6-23 I talked to supervisor, *******, and assured she would contact her supervisor and yes I would get my $70 back!!!!I I then told her I would be contacting the BBB if I did not receive the credit within one week. On 6-24 the ************* support sent me a text saying the refund had been processed. The late fees , case #********, was being reviewed. Would you PLEASE see if you can get me my $70!!!?????

  

  Business Response

  Date: 07/29/2024

  Hello ***************, 

  Thank you for contacting SharkNinja. 

  We are so sorry that you have received late charges on your credit card. We completely understand your frustration with this matter. We are currently looking into the matter, and we will have one of representatives reach out when we have more information. 

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Honestly, I have TWO Shark vacuums that I purchased becuase I was told Shark's CS was superior.In the less than 2 years I have own the larger, more expensive vaccuum, I have had issues. Both times, they want ME to pay for the replacement, and shipping. The first time, they covered the replacement after me continued refusal to pay for it since this machine is said to have 5 year warranty. That issue was the machine would not even power on. Shark can check their records but I do not believe I owned it more than a year. NOW, the cannister is not clipping on to the stand. This machine is cheaply made. I expected it to last at MIN five full years. NOW, I have to hold the cannister which limits the ways I can use this machine such as taking it apart and carrying it around to use on stairs. They said that I can PAY for a replacement for around $25 or so and I believe shipping. I am fairly sure I paid close to $300 fo this vacuum.The should have record of my call. It was a few months ago, I am just now taking the time to complain formally.This is unacceptable! What parts have a warranty?

  

  Business Response

  Date: 07/29/2024

  Hello *****************************, 

  Thank you for contacting SharkNinja. 

  We are so sorry about the issue that you are having with the unit. We completely understand your frustration with our warranty policy as well. We will have one of our representatives reach out to you soon in order to resolve the issue that you are having. 

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:07/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I seen a tv commercial for a shark xpert carpet cleaner with stain striker. It shampoo and scared of purchasing the incorrect item I called to order with a ***resentative and I explained the item and I was told by the *** that he was 100% sure of the item and could assist me. I even verified again that it was for carpet shampoo and that I would receive the free steam mop as well and he said yes I would receive all items seen on tv with delivery 2 to 3 weeks. On July 17 I received a email stating that my item shipped so upon looking I was shocked to see a completely different item than I ordered. I ordered an item that shampoo and I was sent a regular vacuum. I was also suppose to receive a steam mop and I didnt see any of that in the shipping email so I call and speak to a manager who gave name ****** with a Ticket #******** and she offered zero assistance in canceling the order and she did not seem to be HAPPY TO HELP I explained to the manager that I have autistic twin boys and could they please cancel the incorrect item and send the correct item because Im not able to go to the store to return the item and I asked her to take it into consideration that it was mistake on their end and I need assistance with getting the order canceled because I wasnt going to be home on the estimated delivery date and still no other option offered by her and its upsetting being that I have a vacuum from shark that I spent over 300 dollars on and it broke very easy with very little use so I asked about my warranty and she said that model is no longer available but my warranty is valid so the system prompted her to only ***lace the bottom so now ive received both items the ***lacement part that didnt work so my vacuum is still broken and incorrect item but when I called to try to schedule a pick up for the incorrect item I was told that I must wait ***** hours for callback and Im still waiting so I can receive a refund and get this poor quality $300 broken vacuum fixed!

  

  Business Response

  Date: 07/25/2024

  Dear ******,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We will be reaching out to you today to get this matter resolved.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 07/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. I am waiting on a call back. My contact number was incorrect so I called and provided customer service with my correct ? phone number and the representative said that a manager will call back at **********. That is the correct phone number 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 08/01/2024

  Hi ******,

    We are waiting on the return of your Shark Vacuums for the refund and for the replacement of you other one that is not working.  We will reach out to you when we receive them.

    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 08/08/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. On Thursday August 8 at 12:30pm I called to check on the update since my items was picked up from fex ex on the expected date scheduled by ******. The *** that I spoke with today by the name of ***** said that it was my job to print a label and attach it to the items and if i didnt then they dont know where the items are however I wasnt directed to attach a label so now I sent their product back and my broken product back and now Im sitting here waiting on a ***lacement for my purchased product and the refund but the *** said that she doesnt see anything like that in the system. I dont have the direct contact information for ****** who originally called regarding my BBB complaint and customer service is lost. If i could receive my ***lacement and refund then I would be satisfied but its obvious to me that they havent even started the process because the ***resentative has no idea what Im talking about.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 09/05/2024

  Dear ******,

    We see that you have been credited on August 8th for $285.88 and you received your new unit on August 14th.

    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST. with your ticket #********.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 09/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/06/2024 I purchased a sharkninja carpet cleaner for $242.34 by phone. There was no problem with the unit it just took too much between cleaning and refilling. On 06/13/2024 we shipped it back with the address label sent by the company, They received the unit 7/8/2024. Was told by a representative that it would be 5 to 10 business days for the reimbursement, on 7/17/2024 when I called to check on the reimbursement they apologized for the inconvenience and said that they would expedite the refund and we should get an e-mail the same day and that would start the 5-10 reimbursement. On 7/22/2024 I called back and reported that we never received the e-mail and that the reimbursement did not show up at the bank. The representative apologized for the inconvenience of not receiving the e-mail and that they would expedite the process by e-mail for the same day and that it would take 5 - 10 days for the reimbursement to be returned back to the credit card. Today is 7/23/2024 with no e-mail I explained that I would wait for the 10 days for reimbursement upon receipt of the e-mail.

  

  Business Response

  Date: 07/24/2024

  Hello *****************************, 

  Thank you for contacting SharkNinja. 

  We are so sorry to hear that you have received your refund. We completely understand your frustration when it comes to this matter. We are currently checking to see what the issue with your refund is and why you have not received it. We will have one of our representatives reach out once we know more regarding the refund. 

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 07/27/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Ninja Creami in December 2023. 1 month ago, approximately, the blade caved in on itself and the machine damaged the blade. I purchased a replacement blade out of pocket, and when I installed it, I noticed that when I placed the insert in its place and turned it to the right, the machine itself would push the blade out. As I prepared to turn on the machine once the cup was in the right position, the machine itself would push out the blade and the blade would fall on top of my fruit inside the cup. I reached out to Ninja **************** 3 weeks ago, and again 1 week ago and have not heard back from anyone. I purchased it at ******* in ******, ********** off ******** and I took it back to the store the say day I reached out to Ninja the first time. They refused to give me a new Ninja Creami so I had no choice but to visit Ninja's website and send a complaint via "submit a request". I am not asking for my money back I just want a Ninja Creami that works. I actually really enjoy the product and use it almost daily for health desserts late night.

  

  Business Response

  Date: 07/18/2024

  Hello ******,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just tried calling ************ there was no answer so we left a voice message.  We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 23, 2024 I purchased a 10-piece set of Ninja brand pots and pans from ******* Order number **********. I registered my warranty through Ninja (Guarantee 014520205)I like the pots and pans I received, but one sauce pan was defective with the paint falling off after 1 use. I contacted Ninja, they sent me a video link while on the phone with one of their customer representatives, and they agreed the pan was defective and would be replaced at no cost. I believe this occurred in February. Considering I purchased a matching set of pots and pans, I was disappointed when the rep told me they couldn't replace it with the same color, but I was willing to accept a replacement in another color. They said it would be sent in ~2 weeks. Several weeks later I received an email that my order was cancelled, which didn't make sense so I contacted Ninja again. The rep said that neither the color i purchased, nor the replacement color they offered me was available. I asked for a similar quality pan in any color. They agreed to send one within a few weeks. While Ninja has never declined my warranty claim or denied that their product was defective, it's now mid-July, and they have yet to honor the warranty and replace the pan. They claim there's not a single 10 sauce pan available to send me, yet they continue to pump out inventory to sell through ******* Amazon and hundreds of other retailers, including their own website. I believe this company is engaging in unfair business practices by selling products with a warranty to give prospective shoppers confidence to purchase through them, then using continuous excuses to avoid warranty claims.

  

  Business Response

  Date: 07/18/2024

  Hello *****,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just tried calling ************ there was no answer so we left a voice message.  We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:07/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Power Brush attachment from Shark on May 13, 2024 and did not like it so I returned the product on June 13, 2024. On July 12, 2024 I received an email stating that my return had been processed and that a refund of $28.41 would be issued to the payment method used for the purchase. I checked my credit card transactions and saw that Shark had issued a refund but it was for $25.71 which is not what the email indicated so I contacted Shark **************** and they said that that was correct and then they sent me a "breakdown" of the refund which, of course, was for the amount of $25.71. Why would you send an email stating that a refund in the amount of $28.41 was going to be issued if you were only going to refund $25.71? It doesn't make sense and it's not fair for the customer. They offer a 60 day return policy but they don't tell you that the returns aren't free (because they don't refund the shipping costs) and they don't give you the refund amount that they tell you you'll receive.

  

  Business Response

  Date: 07/15/2024

  Hello ****,
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just tried calling ************ there was no answer, we left a voice message.  We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team
  
  

  Customer Answer

  Date: 07/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:07/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Shark Robot Vacuum in August 2022 from Kohls. I paid $399.99. Due to ongoing issues I contacted Shark to let them know. They replaced the unit due to 1 year warranty. I had more issues with the second unit and contacted Shark and was sent a replacement in March of 2024. I am now having issues with the third unit. The third unit has not worked properly since I received it but I only recently figured out the problem is that the flap that sends the debri from the robot vacuum into the container is not opening so all the debri is getting stuck in the vacuum. I appreciate that they have replaced the unit twice but due to ongoing issues with each unit and the large investment in this product I feel Shark should make sure I have a product that works properly. I reached out to Shark and was told that the warranty expired on the first unit therefore they will not replace again. $400.00 is a lot of money to spend on a product that has many issues. Shark should stand by their products and make things right with the consumer due to ongoing issues with their products.

  

  Business Response

  Date: 07/11/2024

  Hello ***********************************, 

  Thank you for contacting SharkNinja. 

  We are so sorry to hear that your robot is not working correctly. We completely understand the frustration that you have and wanting to get a replacement for the unit. We are currently checking on the case and see if there is anything that we can do for your case. Once we know more, we will reach out and advise you of the process that we will take. 

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 07/17/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ********

   

   

  

  Business Response

  Date: 07/18/2024

  Hello ********, 

  Thank you for speaking with us today.

  We are so sorry that we were not able to replace your unit. As advised by the representative the only option that we have in this case is an Express Replacement Over Warranty as your warranty has expired, we have noted your ticket in case anything changes. 

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:07/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used it 3 times and then it didn't work it said too cold. We ask for refund and are getting ***** back and a new unit. Which we didn't want asked for full refund. They told they would give us half back and it had been 3 months. I bought it 4/14/2024. That is not over 3 months. Just want refund.

  

  Business Response

  Date: 07/09/2024

  Dear *****,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

    We will be reaching out to you today regarding your order and get this matter resolved.
  
    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ninja dct ************************************************************************************************************************************************** for that. Was then told that it was on its way and I would get an email when it shipped got the confirmation email that it was ordered with order number. So I put the item in the garbage. Not more than two hours later I was sent an email that I would need to ship back the very heavy oven or I would not get mine. Was never told I need to ship it back. Called back today asked for a supervisor was told that there was none available and that they would escalate it

  

  Business Response

  Date: 07/08/2024

  Hello ***************************, 

  Thank you for contacting SharkNinja. 

  We are so sorry about the conflicting information that you have received from us. We completely understand the frustration you are having. We would be more than happy to assist you with this matter. We recently had one of our representatives reach out to you and we left a voicemail. We will have the representative reach out again tomorrow to get your issue resolved.

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  Zachery on behalf of
  Shark/Ninja Escalations Team