Business Profile

Wholesale Small Appliances

SharkNinja

Headquarters

Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,061 total complaints in the last 3 years.
259 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/07/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 5, **** I placed a order for a vaccum cleaning that offer a discount code for promotion (STRATOS130) that was provided by the Sharkninja company. My order was canceled because I was told I used a invalid promotion code although this was the code provided on Sharkninja official website. I was told they would not honor it even though it was on their website.
Business Response
Date: 02/08/2024
Hello *******************,
We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.
We are so sorry to hear that your order got canceled, we completely understand your frustration with this issue. We will have one of our agents reach out to you soon in regard to the issue you are having.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 02/12/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[Sharkninja company made it seem like they reached out to me by calling me. I did not receive nor did I have any missed calls. I sent an email and I did not receive any message back.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

Business Response
Date: 02/14/2024
Hello *******************,
Thank you for contacting SharkNinja.
We recently tried to call you in regard to the cancelation of your order. However, when we call, we continue to go to voicemail. When it comes to the order that you placed on January 5th, ****, we are not able to process the order because an invalid code was used on the order. Because the code was invalid, we canceled the order which on the website under the terms of use it does advise that we reserve the right at any time after receipt of your order to accept or decline your order for any reason, regardless of whether your order has been confirmed or your credit card has been charged. If you would like to place the order again the current code takes $130.00 off the purchase of a new vacuum.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:02/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, On December 5, 2023 I purchased two items from SharkNinja via order #************, a HEPA Nanoseal filter ($89) and an air purifier. Purifier 3-in-one **** I did not believe the colour was accurately represented in the online listing and subsequently requested a refund (which was provided for as per the terms on the SharkNinja ****** website). SharkNinja sent two prepaid Fed Ex labels: **** **** **** **** **** **** Both are recorded as being delivered and accepted by MROBERT on December 20, 2023 at 9:12AM. However, to date, only one of the items has been processed for refund (HEPA NANOSEAL; refunded January 23, 2024)As the returned Purifier 3-in-one *** has been in the possession of SharkNinja ****** for over 45 days, I am requesting SharkNinja ****** process the return for Purifier 3-in-one *** ($487.49) without further delay. Thank you, ************************* ********, ** ************
Business Response
Date: 02/07/2024
Hello *****,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We just tried calling ************ and left a voice message. We have also sent an email so you advising the refund has been applied as of yesterday Feb/6/2024. It will take 3-5 business days to reflect on the method of payment. We have attached the credit note to the email we sent you from SharkNinja.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:02/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the ninja thirst in December after about 3 weeks the combo feature stopped using on the unit. I did a video call and it was determined the unit was defected. I was sent a replacement unit. The replacement unit I receive was defected as well soon as I took it out the box. On 2/5 I was sent a return label for fed ex and told once I dropped off the defected unit another replacement unit would be sent. I dropped it off and called and the representative verified they could see the item was scanned in and was releasing the replacement unit. ON 2/6 I called back because I never received an email stating the unit had been shipped and was advised you all would not release a replacement till the return was received and verified and that could take days. I call back again, because my phone dies and escalates to a supervisor that's rude and tells me I you all will maybe send a replacement once you receive the return. At this point I'm out of ****** plus tax and have no product. I would like a refund at this point.
Business Response
Date: 02/07/2024
Hello *****,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We just tried calling ************ and left a voice message. We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 02/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*******************
Initial Complaint
Date:02/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a shark powered lift away duo clean vacuum and the brush will not spin.i did every trouble shooting method but I cant seem to find the issue I contacted shark several times but I got no response from them.its been several weeks but they are still not responding to me to resolve the issue
Business Response
Date: 02/07/2024
Hello ********,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We just tried calling ************ and left a voice message. We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 02/11/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I did email Shark back and told them The model number I wanted for my replacement I havent heard back from them yet
Business Response
Date: 02/12/2024
Hello ********,

We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

We just tried calling ************ and left a voice message. We see the new Shark was delivered today at your home based on ***** tracking 270763978810. We did check to see if you dropped your Shark NV801 off at ***** for its return based on what we agreed upon it has not been dropped of yet just to remind you the label is good for 14 days from Feb/8/2024.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

***** on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:02/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ninja Creami with the 7 functions from ninja on Amazon in the end of November. My friend did not unbox it to use it until January and used it ONE time and the piece that holds the blade warped the blade itself. She sent me a picture and that is also when I realized that only the 5 feature ninja Creami was sent. I was told she could return it for a full refund and when they got the return, they only refunded the taxes and charged a $189 restocking fee stating they had to throw it away due to rotten/spoiled milk smell and that the customer damaged it, which is NOT TRUE. The ninja Creami was used ONE time for only fruit with water and sugar in. NO dairy was EVER put into it and she sent me a video of her attaching the blade to ensure she had it right the first use and she did! Ninja scammed me out of $189 that they NEVER informed me of AND they said they threw the product away. If you were going to throw it away, you should have sent it back so she could have just taken it for repair somewhere or tried to!!! I have ninja blenders, ninja knives, ninja Creami, ninja air fryer, ninja everything and I have NEVER experienced something like this. I had to come out of pocket for ANOTHER ninja Creami from **** club for my friend to get a function unit AND the correct unit. This is unacceptable and you have lost an avid shark and ninja consumer behind your team LYING to keep my money!!! Refund my $189 or give me the unit back! I cannot believe such a legit company would scam me like this. I am in awe. Buyer beware!
Business Response
Date: 02/06/2024
Dear *****,
  We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.
We attempted to reach you at ************ and it went straight to a busy signal. We sent you an email as well so if you could please reply back to us we will be more than happy to look into this matter for you.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

******* on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 02/06/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
That is the correct number, I did not receive any phone calls at all from your company today and no one else has had any issues contacting me. This was sent back to the address on the shipping label that was provided when your company accepted the return. This has left an extreme distaste in my mouth as one gift has now cost me over $400 from having to buy another one from **** club, which I can show proof of as well. That unit that was returned was never used for any kind of dairy and for your company to say it smelled like that looked bad was an absolute lie and makes me feel scammed and unprotected to ever order with you guys again. If this wasnt something my girlfriend wanted so bad, I would not have ordered the second one to send to her. I have all shark and ninja products in my home and never imagined that something like this would happen to me with your company. What do you need from me? I have added a screenshot of the proof of purchase as well as the refunded amount of $13.23 on over $200. Please let me know how you can help. I work during the day and will not be able to answer calls, please feel free to follow up via email. Thanks.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*****

Business Response
Date: 02/07/2024
Dear *****,
  We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.
We are definitely looking into this matter and will be reaching back to you as soon as possible.
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

******* on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 02/11/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. My issue was not from Ninja/Shark, but rather a 3rd party. If this can be removed, that would be great.

Regards,

***********************
Initial Complaint
Date:02/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted SharkNinja via email to return a hairdryer on 1/3/2024. They provided me a return label and said that a refund would be issued **** business days after they received the item. They received the unused hairdryer back on 1/8/2024 and I still have not received a refund. Every time I email their support team they tell me that my issue has been escalated but they dont know why I havent received my refund. It has now been 20 business days and I still do not have a refund.
Business Response
Date: 02/06/2024
Dear ******,
We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.
We are truly sorry for the delay in getting your refund. The refund now has been process so please keep an eye on your Credit/Debit card as it will take 3-5 business days.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

******* on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:02/05/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 27, 2023 I ordered a Shark Matrix 2-in-1 Robot Vacuum and Mop (order #************). I paid $355.12. I was also supposed to receive a free handheld vacuum with my order. On December 8, 2023 I received the 2-in-1 vacuum, but did not receive the handheld unit. The 2-in-1 vacuum did not work. After hours and hours of diagnostic phone calls with Shark, they agreed the vacuum was faulty and sent a replacement part. Then they told me I would not be able to return the vacuum if I used the replacement part, therefore, I told them I would return the replacement part (completely unopened) and the original vacuum to them in the mail. They agreed to receive such and they sent me a shipping label and I mailed the two items/boxes back to Shark on January 3, ****. Over the phone on January 31, **** Shark confirmed they received the vacuum and the replacement part on January 8, ****, yet they have failed to refund my money - ***** tracking #************. I have called Shark on numerous occasions and each time (only after spending much time being bounced around on the phone) they tell me they will have someone call me with a resolution within 24 hours, yet I never get an email or a return phone call regarding a resolution. Shark states my case # is ********. Shark owes me $355.12 for an item they have had back in their possession for 1 month now. I am so severely disappointed with Shark and the level of customer service I have received from them. I would not have expected Shark to be in the business of scamming innocent people, yet they are.
Business Response
Date: 02/06/2024
Dear ******,
  We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.
  We are truly sorry for the delay in your refund.  The refund now has been process so please keep an eye on your Credit/Debit card as it will take 3-5 business days.
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

******* on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:02/05/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/13/2024: ******* ******** ************* , watch 44 mins: 51 secs till end Shark had a one hour advertisemnt selling their Shark *********** care vacuum inclusive with 8 Crevice tool,Multi flex under the appliance wand, upholstery attachment,2 odor cartridges, utility bag and Steam mop for SIX payments of $44.95 but when you call they tell you that it is $77.95 BUT we will give it to you for $66.95 and that the ad says Ask how to get the steam mop free which it does not say regardless of how loud I rewand the ** **** have a copy and video from the ** ad and false advertisement
Business Response
Date: 02/06/2024
Dear *****,
We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.
We have sent off your concerns regarding the price difference and will reach back to you as soon as we hear anything back.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

******* on behalf of
Shark/Ninja Escalations Team
Initial Complaint
Date:02/05/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am reaching out regarding a refund from shark/ninja due to an invalid coupon code. Order #************ I placed an order on January 4th in the amount of $93.90. I received a confirmation of the order and shipping shortly there after. Understanding that shipping delays were to be expected (according to their website) I patiently waited. However, after 3 weeks had passed, I reached out to support team and was apologised to and was told to wait until January 25th to reach out again for a reshipment of my order.After following up on the 25th, I was informed that my order was all of the sudden cancelled(this contradicts their website if you look up the order it still says awaiting Carrier pickup) and that I should expect a refund in 3-5 business days. Fast forward to today I still have not received my refund. Support is still working on it and have escalated it(again?).Its been now just over a month, I simply want this resolved with either a shipment of the order or my money back for a product I did not receive!Thank You,****
Business Response
Date: 02/06/2024
Dear *******,
We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.
We are truly sorry for the delay in your refund. The refund now has been process so please keep an eye on your Credit/Debit card as it will take 3-5 business days.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

******* on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 02/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

*******************************
Initial Complaint
Date:02/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/24/23 I purchased a few Shark hair products (order ending in 9259). At the time I had not done my research and did not know there were different hair tool collections. They provided me with a ***** tracking number (************). I had waited 2 weeks and still have not received my items and decided to go ahead and reorder the correct collection and just return the first order whenever it arrives. After receiving my 2nd and 3rd order and still havent received the first order, I decided to call and cancel it since it had been over two weeks with no updates. I spoke to a lady and she said I couldnt cancel and that she would escalate the issue and have someone call/email me back. The next day I received a new tracking number for the first order. No one called or emailed me. If they had, I wouldve told them I reordered and didnt need the first order anymore. When that order came, I called Shark and spoke to a gentleman that told me I couldnt return the first order because it had gotten lost in transit and by their good faith they issued me a replacement. If someone wouldve have called, I would have told them, I dont need it anymore. I asked to speak to a higher up and he connected me with his supervisor ************. ************ provided me with a return ***** label (************) and I returned the first order. They received it on 12/26/23. I called back after seeing they had received the return and asked about the status of my return. The lady said itll take 10 business days. On 1/10/24 I still hadnt received my refund and called again. This time I spoke with another lady that said she would escalate the issue. Since then I still have not gotten a refund or response from the company.
Business Response
Date: 02/05/2024
Hello *****************,
We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.
We are so sorry to hear that you have not received your Shark Flexstyle or your refund for the unit, we completely understand your frustration with this issue, we are currently looking into the matter and we will have one of our representatives reach out to you through email soon.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 02/05/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Hello,
I will not be satisfied until I see my refund as this is their business practice. Multiple times they said they would get back to be and I havent heard anything. I would like BBB to be involved until I receive a refund please. Thank you.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
***

Business Response
Date: 02/06/2024
Hello *****************,
We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.

Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team
Customer Answer
Date: 02/08/2024
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Hello *******,

I see an attempt for a refund of $352.51 but that is the incorrect amount for order #************. The refund amount for that order is $645.51.

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
***

Business Response
Date: 02/19/2024
Hello *****************,
Thank you for contacting SharkNinja.
We recently tried to refund the money for that order however sense there was a dispute put into the bank for the charges we are not able to refund the amount until the investigation with the card company is complete. Once the investigation is complete and they have decided the resolution for the issue if they do not refund you then we will on our end.
Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.

Best regards,

Zachery on behalf of
Shark/Ninja Escalations Team

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