Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SharkNinja has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
• 

  Euro Pro Operating LLC

  178 West Service Road Champlain, NY 12919

• 

  Euro Pro Operating LLC

  94 Main Mill St Plattsburgh, NY 12901

• 

  SharkNinja Operating LLC

  7603 Energy Pkwy Curtis Bay, MD 21226

• 

  Shark Ninja Corporation

  2233 Argentia Rd Mississauga, ON L5N 2X7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 30, 2024, I bought a Shark 21 inch fan from my local ******. The fan worked well until 4 weeks ago. Now the fan is making a very loud noise when it is turned on and cannot be used. On March 31, 2025, I contacted Shark's customer service and spoke to **** from the SharkNinja ******************************* I informed him of the problem I was experiencing with the fan. In that conversation I was advised to allow access of my phone camera so **** can hear first hand the noise coming from the fan. I received an email on that same day providing me ticket number ******** to refer to. On April 10 I spoke with ******, he stated that the matter has been escalated and I should hearing from Shark within ***** hours. On April 15, I spoke with ***** a manager referencing the ticket # as seen above. She informed me that the matter has been sent to their front office for further review. She stated that I will receive an email from her either on 4/15 or 4/16. As of close of business today I have no such email.

  Customer Answer

  Date: 04/27/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 05/06/2025

  Thank you for reaching out and providing a detailed account of your experience. We are sorry to hear about the ongoing issue with your fan and the delay in receiving follow-up communication. I understand how frustrating this must be, and I appreciate your patience throughout the process.
  To assist you further and ensure we can provide a proper resolution, could you please provide the model number and serial number of your fan? This information will help us verify the product details and move forward with the next steps.
  We look forward to resolving this matter for you as quickly as possible.

  Customer Answer

  Date: 05/13/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** ****

  Customer Answer

  Date: 06/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

   The most recent correspondence is the company re  Please requesting the model/serial number of the product which was provided by me.  Please look at the message dated May 13.

  

  Business Response

  Date: 06/18/2025

  Thank you for your continued patience and for bringing this matter to our attention. We sincerely apologize for the delay in communication and the inconvenience you've experienced with your Shark 21-inch fan.
  After reviewing your case (Ticket #********), were happy to inform you that we will be sending you a replacement unit at no cost.
  Please note that the original model (UH205) is currently out of stock. However, we will be sending you an updated fan model: FA202, which offers comparable or improved performance.
  One of our specialists will be reaching out shortly to confirm your shipping details and process the replacement order.
  We truly appreciate your understanding and your loyalty to Shark products. If you have any further questions in the meantime, please dont hesitate to reach out.

  Customer Answer

  Date: 06/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** ****

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  As of today, Monday, June 30, no representative from Shark has contacted me to validate my shipping address as stated in their most recent response to my complaint.  Please advise 

  

  Business Response

  Date: 07/02/2025

  Thank you for your follow-up, and please accept our sincere apologies for the delay in contacting you. We understand your frustration and truly regret any inconvenience this has caused.
  In order to proceed with your replacement, we kindly ask that you provide your full shipping address so we can create the order as quickly as possible.
  Once we receive your information, well move forward with processing your request right away.
  Thank you for your patience, and we look forward to resolving this for you promptly.

   

  Customer Answer

  Date: 07/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** ****

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Ninja slushie machine in November 2024. Within the first five uses ingredients started building up inside crevices due to a design flaw as you will find hundreds of complaints of this online. I contacted Ninja about this issue, and their suggestion was that I purchased another one and said that the mold issue is not covered under the warranty. This is a design flaw and will end up getting people very sick. At what point do they conduct a recall or at least refund those monies being requested?? They are selling these defective machines at $300+ per unit.

  

  Business Response

  Date: 04/25/2025

  Thank you for reaching out and sharing your concerns. Were truly sorry to hear about your experience with the Ninja slushie machine and the frustration it has caused.

  As a gesture of goodwill and a one-time guarantee, wed like to offer you a 30% discount on a replacement vessel.
  We hope this helps make up for the inconvenience youve experienced and allows you to continue enjoying your product. Please let us know if youd like to proceed, and well be happy to assist you with the next steps.

  Customer Answer

  Date: 04/26/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  there are numerous complaints everywhere about people getting sick from mold in these machines I will not purchase a replacement vessel when your vessels are flawed by design. This will continue to happen and I should not need to purchase anything whereas your faulty device that you are selling and you know is faulty is full of mold and is making people sick. There needs to be a recall on these machines I demand a 100% refund and for you to take your moldy machine back that is the only way for a ninja to take responsibility for their faulty, moldy machine machines making people sick.

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

  

  Business Response

  Date: 05/07/2025

  Thank you for your continued correspondence and for sharing your concerns. We sincerely regret that your experience with your Ninja product has led to frustration and worry, and we understand your position regarding the potential for mold and its impact on health.
  While we have not issued a recall on this product, and we are continuing to investigate and evaluate product design feedback seriously.
  As previously offered, we extended a 30% discount toward a replacement vessel as a goodwill gesture. While we respect that this was not acceptable to you, we currently do not have a broader refund or recall program in place for this issue. At this time, we are not able to offer a full refund outside of the warranty and return policy terms.
  We want to assure you that your feedback has been shared with our product safety and quality teams. We take all health-related concerns seriously and continue to examine product design, user feedback, and cleaning guidance to ensure customer safety.

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Title Recurring Defect in Ninja Foodi Air Fryer/Grill Model DG551 No Long-Term Resolution Offered Complaint Description Ive owned four Ninja Foodi air fryer/grill units over the past two years, and every single one has failed due to the same recurring defect: the internal food sensor stops functioning, causing the unit to blow hot air continuously, even with the lid open. This is a clear design flaw, not typical wear and tear.After the third failure, I upgraded to a newer model. It failed too. When I contacted support and spoke with a supervisor under ticket number ********, I was only offered two unsatisfactory options:***** shipping fee for a replacement of the same flawed model 2.Or get 30% off a different model, which still costs significantly and offers no guarantee of reliability.I understand warranty policies, but this is not a warranty issuethis is about four repeated product failures. Im requesting a free upgraded unit that has addressed this defect or a full refund for the repeated inconvenience, cost, and lack of product quality.

  

  Business Response

  Date: 04/25/2025

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the repeated issues you've encountered with the Ninja Foodi DG551 units. We understand how frustrating and disappointing it must be to face the same defect across multiple products, and we truly appreciate your continued patience and loyalty.
  Regarding your request, please note that under our current warranty policy, while we do cover the cost of the replacement unit itself, the customer is responsible for the shipping fee. We understand this may not be the resolution you were hoping for, which is why we'd like to offer an alternative.
  As a gesture of goodwill and in recognition of the inconvenience youve experienced, wed be happy to provide a 50% discount toward an upgrade to a different model. This gives you the opportunity to try a newer design at a significantly reduced cost, and we hope it better meets your expectations.

  If this is something you would like us to do, please let us know so we can reach out and help you place the order. 

• Initial Complaint

  Date:04/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the order on March 30, today is April 15th and they still have not shipped my items. Tracking ************ shows that it still has not shipped, that it is waiting pickup. They have already charged my card. I called twice and they just said they were going to escalate, but still have not shipped my items. No one has offered me a refund or to actually ship my order.

  

  Business Response

  Date: 04/24/2025

  Hello,

  We sincerely apologize for the delay with your order and understand the inconvenience this may have caused. Weve confirmed that the items have not arrived and, as a result, we will be processing a full refund.
  The refund should be reflected in your account within 35 business days.
  To make it right, were also offering you a 15% discount on your reorder. Once you've placed the new order, simply let us know, and well apply the discount for you.
  Thank you for your understanding and patience. If you have any questions or need further assistance, feel free to reach out.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Shark Hydrovac Cordless 3-in-1 MessMaster, which became defective and was returned per SharkNinjas instructions. I have been requesting a replacement or refund since February 26th. Despite multiple follow-ups over several months, I have received vague responses, delays, and now am being ignored entirely after being told my refund request was escalated to a specialist team.SharkNinja acknowledged receipt of the returned unit and said I would receive a refund resolution within 7 business days. It has now been longer than that, and I have sent follow-ups with no response.I am requesting a full refund due to the defective product, lack of timely resolution, and unacceptable customer service. I am happy to provide documentation of all correspondence.

  

  Business Response

  Date: 05/07/2025

  Thank you for reaching out and for your patience throughout this process. We sincerely apologize for the delays and frustration you've experienced while awaiting resolution for your returned Shark Hydrovac Cordless 3-in-1.
  We can confirm that your refund was processed on April 10th, 2025. Depending on your financial institution, it may take a few business days for the funds to appear in your account. If you have not seen the refund reflected by now, we recommend checking with your bank or card issuer using that transaction date.
  If needed, we are happy to provide a refund confirmation or reference number to assist with tracking on your end. Please let us know if you require any documentation or further assistance.

  Customer Answer

  Date: 05/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Shark sense IQ air purifier from ****** on August 9, 2024. It has been less than a year and has stopped working. I called customer service and was told there was not a fix for my problem but I would have to pay shipping to get it replaced. I dont feel I should have to pay shipping for a problem that is not because of me and that the company does not have a fix for it. I would like to have it replaced at your expense sense I have already paid the expense of the item.

  Customer Answer

  Date: 04/21/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 04/29/2025

  Thank you for reaching out and for bringing this to our attention. I'm sorry to hear that your Shark Sense IQ air purifier has stopped working. We completely understand how frustrating this situation must be, especially given that it has been less than a year since your purchase.
  We do stand behind the quality of our products, which is why your air purifier is covered under our warranty. As outlined in the warranty terms, we are happy to provide a replacement; however, the shipping cost for warranty replacements is not covered and is the responsibility of the customer.
  We truly value you as a customer, and while we must follow our warranty policy, I want to assure you that the replacement unit itself will be provided at no cost.
  If you have any further questions or would like to proceed with the replacement, please dont hesitate to let us know were here to help.

  Customer Answer

  Date: 04/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint taken over the phone by BBB Staff Order# ************ is for warranty part and they are replacing the part but now I am charged shipping and handling. I have used this warranty and they never have charged for shipping and handling before. $17.07- I have a VIP warranty.

  

  Business Response

  Date: 04/22/2025

  Thank you for reaching out. We apologize for any inconvenience caused regarding the shipping fee.

  After carefully reviewing your account and warranty details, we see that your product is covered under a limited 5-year warranty. As outlined in the terms, shipping fees for replacement parts are not included and are the responsibility of the customer.
  Additionally, our records show that we have already provided three replacement parts at no cost in the past, including waiving associated fees.
  Given this history, we are unfortunately unable to waive the shipping fee for this request. We appreciate your understanding, and we remain committed to supporting you within the warranty coverage.

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Shark Stratos duoclean stick vacuum in April 2023 from ******. This vacuum has a 5 year warranty. Almost from the start, the power cord started to twist making it impossible to use the full length of the cord. I contacted Shark warranty department. The first question asked was "is there a loss of power"-doesn't seem to be. Then the *** told me that I was wrapping the power cord incorrectly when I put it away. That was highly insulting. I have been vacuuming for well over 50 years. I showed the *** the other Shark which I have had for 6 years where the cord didn't twist. I was still told that I was doing it wrong. The *** told me to make sure that the cord was always wrapped after each use. I tried that for a while but it didn't help. Trying to untwist the cord while wrapping it up has now broken off the piece that holds the cord in place.I have 3 Shark vacuums and have been happy with the first two. That is the sole reason that I upgraded to this model. This model was $250 when I purchased in 2023, so not a cheap vacuum.The *** was very rude and even when I showed her evidence that the power cord didn't twist on the other models she still insisted that I didn't know how to wrap the cord. Honestly, I couldn't believe how rude she was. All to not honor their ************, since the bottom hook that holds the cord on the vacuum has broken off, I have to wrap the cord in two sections and use a wire cord to keep it tied and the cord won't hook to anything anymore.I would like Shark to honor their 5 year warranty for manufacturing defects. This is clearly a manufacturer's defect. It is probably the most expensive part of the vacuum and I believe that is why they won't warranty it. I have never had any power cord do what the Shark is doing. But they would like to blame **** would like them to replace the handheld piece and the stick piece so I can use and store my vacuum the way my others do.

  Customer Answer

  Date: 04/17/2025

  I have not heard from the business in response to my complaint. 

  

  Business Response

  Date: 04/25/2025

  We sincerely apologize for the inconvenience you have experienced with your vacuum. After carefully reviewing the issue, we understand how frustrating it can be, especially with the problem regarding the cord. To ensure you dont encounter further issues, we will be sending you a replacement for the Handvac.
  Your new order number is ************, and you should have already received an email containing your confirmation number.
  Please feel free to reach out if you have any questions or need further assistance. We truly appreciate your patience and understanding.

  Customer Answer

  Date: 04/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *********

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an air fyerryer and a coffee maker I received the coffee maker but not the air fryer. Each time I have called they say it needs to go to another person. And they will email me within *************************************** back. At this time I just want my product or My money so I can go elsewhere to buy it.

  

  Business Response

  Date: 04/04/2025

  Hello

   

  We are very sorry you did not receive the airfryer

  Order 125005474977 has been successfully placed for your missing Airfryer. 
  
  

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I filed a complaint and the the business and they did send me another item but the item did not come. So I filed a police report as they asked so that I can get a refund for the item . At this point I dont want them deliver another fryer I will go to the store and buy it at this point. It seems that even when you do as they ask they still want you to wait 5-7 business days. Asked me to email them the police report then say they dont want to talk about it via email to call in. I am so confused by all this I just wanted a air fryer 

  

  Business Response

  Date: 05/07/2025

  Thank you for reaching out and for your patience throughout this process. We understand how frustrating this experience has been, especially after following all instructions and still encountering delays and confusion.
  Wed like to confirm that a replacement air fryer was shipped and successfully delivered on April 21, 2025 under tracking number ************.

• Initial Complaint

  Date:04/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a $$394 order for a carpet shampooer. The product was left at the wrong address next-door. The FedEx driver did not ring the bell. He leftit on the sidewalk and I live in a busy town of ******************. It was stolen. Shark wants no responsibility. They want me to filewith ****** ***** says that Shark has to put the claim in for there to be a reimbursement they refused. So I am now stuck with nothing. I dont know why Shark will not just put a claim in with ***** to be reimbursed and send my product with signed receipt, so ***** cannot make the mistake again. But it was not sent to my address. They did not contact me via my ring. **** to let me know is at home because it never made it to my home it made it to my neighbors, and it was stolen right from the bottom step. We have it on the ring bell.

  

  Business Response

  Date: 04/24/2025

  Hello, 

  We apologize for the inconvenience with your order. After careful review, we are happy to offer a one-time exception and have arranged to resend the package to you.
  Your new order number is 125005571073.
  You will receive tracking information as soon as your package ships. If you have any questions or need further assistance, please don't hesitate to reach out.