Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SharkNinja has 10 locations, listed below.

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• 

  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
• 

  Euro Pro Operating LLC

  178 West Service Road Champlain, NY 12919

• 

  Euro Pro Operating LLC

  94 Main Mill St Plattsburgh, NY 12901

• 

  Shark Vacuum/Euro Pro

  15820 Euclid Ave Chino, CA 91708

• 

  Shark Vacuum/Euro Pro

  5521 Schaefer Avenue Chino, CA 91710

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given a ninja slushy for Christmas from my mother that she purchased from ninja directly . My family and I have used it a few times and have thoroughly followed the directions and cleaned it above and beyond. I noticed that there was some area that was not getting clean, no matter how hard I scrubbed or cleaned, and realized that it was small gap there where they welded the plastic together, but is unreachable. I let it soak overnight with cleaning solution and noticed that small particles floated out of the area, but would not clean out completely. That is disgusting and a health hazard. In my opinion considering that means its mixing in with the new drinks even if you follow the cleaning directions. I sprayed the area with high-pressure hot water and it also did nothing. I decided to do some research and realize there are many people complaining about the same problems online. I reached out to them in hopes that since I have had it less than 30 days that they would replace the reservoir. According to my online research, it only happens if you use dairy products, so I was not going to use dairy products, even though I purchased this machine for that purpose. When I called I was met with them, not wanting to be helpful at all and telling me that I can purchase a new one even though the new one will do the same thing.

  

  Business Response

  Date: 02/18/2025

  Hello,

  We are very sorry you are having difficulty with cleaning the Slushi. We will have a member of our specialty team reach out and assist you further.

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an Ninja Blast 18oz blender. Item description included a vessel cap and blade cover (other models did not include those 2 items). Unfortunately when box was opened after Xmas neither the vessel cap nor the blade cover was present. I called Ninja directly in December and was told those items should have been in box but now they were back ordered and may be back in stock in 2-4 weeks. I was given Ref #******** and to check back with them and the items would be shipped to me for free. Today I called directly again and was told the items were still not available. A supervisor came on the line and said there was nothing they could do when I requested they refund the $17.99 which is the price on their website. Cost to replace them on *********** ( which does indeed have the items that would arrive tomorrow if ordered today for $ ***** (that price also included another lid and vessel). The supervisor said because I ordered the original blender from Kohls and not Ninja that they could not do anything. No credit, no refund , no nothing. Because their ad on Ninjas website, as well as several others, clearly says that included in the price for the 18oz blender are the vessel cap and blade cover I believe this is a violation of false advertising, especially since they are unwilling to rectify the situation. The Ninja Blast is no longer eligible for return thru Kohls as that time has expired. I feel I am entitled to a refund FROM NINJA of $17.99 because they falsely advertised their product. The ads I check as of today still show that the vessel cap and blade cover are included with the 18oz blender. I actually went to Kohls and a ******* yesterday, opened the boxes of the 18 oz blender (the model I bought) and there is was no vessel cap or blade cover in them. People are being cheated on this product and there needs to be a resolution.

  

  Business Response

  Date: 01/28/2025

  Hi ******,
  Thanks for reaching out and letting us know about your concern! We totally understand how frustrating it can be when something isnt working the way it should.
  

  It looks like theres been a mix-up, though. Our company, NinjaTrader, is all about trading software and brokerage services for futures trading were not connected to the Ninja Blender or any other kitchen products nor are we affiliated with SharkNinja, the company behind the Ninja Blender.

  We hope you're able to resolve your issue with SharkNinja!

  Customer Answer

  Date: 02/09/2025

  I have not heard from the business in response to my complaint.

  

  Business Response

  Date: 02/14/2025

  Hello

  We are very sorry for the delay in stock and that we have yet to resolve this matter for you. We have escalated internally to see how we can resolve this for you. Once we have an update we will reach back out.

   

   

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  According to Ninja customer that I have spoken to on 2 different occasions, the missing items from my purchase of Blast blender will not come back into stock.   I suggested to them to simply send me a refund of the amount they charge for those 2 items, which is $17.99.     They refused.   I then told them that ******* is selling those 2 items for the price of $26.99 that also includes a new vessel and lid so how can those items not be in stock.   They responded that ******* may have purchased from them those packages some time ago and have simply not sold them so they are still available.  I then asked if they could order that items package from ******* and have it sent to me.   That was also flatly rejected.

  A response from this company who is outright false advertising to consumers about the inclusion of vessel cap and blade cover that are NOT included in the box - that they are working on a solution is ridiculous.

  
  

  It is coming up on TWO MONTHS that I've had this blender.   The last time I called them,   they told me to just return the blender to the store if I was unhappy.   That was not even possible as the time for returns had expired.    I like the blender.   I don't want to return it.  I want the full item that I paid for and I don't think that is an unreasonable request.   If the missing vessel cap and blade cover cannot be provided immediately,   the only remedy I accept is to have the cost of the items refunded which is $17.99 plus tax irregardless of where or what store I made the original purchase.    Ninja received the money from the store purchaser and therefore is ultimately responsible for their inventory sales and/or refunds.

  
  

  I may even be amenable to accepting a full credit on Ninja's own website that I could use to purchase something else of same value as the blender ($59) because I am 100% sure the missing items will never be back in stock and I am cheated.

  
  

  ****** R ******

   

   

  

  Business Response

  Date: 02/28/2025

  Hello,

  We are happy to provide a 20% discount on any Product from our website with the below exclusions: Ninja Swirl, Ninja Luxe Expresso Machine, Ninja Slushi, CryoGlow Cooling & LED Face Mask. We've created a ticket with this offer Ticket #********. You can call in to take advantage of this offer. 

  Customer Answer

  Date: 03/03/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased my Shark Carpetexpert Hairpro.. from ****** on 12.10.24. My puppy got soft on my carpet. Current steam vac not cleaning this up. Received said vacuum cleaner on or about 12.16.24. Stopped working after 3 uses. Small area I am cleaning, maybe 2 feet by 3 feet. I also cleaned said shark shampooer thoroughly per instructions. Beater brush stopped turning. No smoke or any sounds. I contacted shark CSR honor about maybe 12 3024. Wanted to see the exact problem so he connected to my smart phone and I used my camera for him to see for himself. Confirmed that yes my carpet shampooer is not working properly and he authorized the return. Was told to wait for a shipping label by email which never showed up. Also informed *** that I did not have original packaging for box. I contacted customer service again about three days ago. They wanted a proof of purchase so I made a copy of my Amazon purchase and email that with a repair ticket number as instructed. Also, again informed that I dont have a box to return. Did not think my vacuum cleaner would stop working. Was told I would be contacted by a shipping company. I still have not heard anything. All I want to do is return this vacuum cleaner so they can examine the damage and then honor the warranty and ship me out the exact same model as a replacement. By the way, the shark vacuum cleaner or shampooer did not pick up all the stains, so thats why I need to receive replacement. The repair ticket number is below as is the total mine. I paid with the local 6% sales tax. I cannot return this to ****** because it is outside of 30 day window.. shark just is not doing their job to honor my approved exchange of this item.

  

  Business Response

  Date: 01/29/2025

  Hello

   

  We are showing that a member of our team has issued a replacement for you and you will return your unit that is not working as intended once received. We hope this resolves this matter for you.

  Customer Answer

  Date: 01/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *** ******

• Initial Complaint

  Date:01/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a shark power detect vacuum expedited shipping to attempt to clean the house before visitors stayed the weekend. When I hadn't gotten a shipping notification after several days I called customer service, who informed me it was back ordered and if it did not arrive in time, to call back and cancel the order. Naturally, the vacuum was still on back order after the visitor weekend came and went. I called again, re-explained the circumstances, that I would not have ordered the vacuum had it originally indicated being out of stock. The service agent canceled my order and ended the call. Fast forward about a week. I get a notification a shipping label has been created. I immediately call shark customer service, explain this must be an error as I have already canceled the order. They patch me to a supervisor who confirms it is not an error, they see in the notes I called to cancel the order previously, but the order was never canceled. In addition, they are no longer able to cancel the order, they indeed have now billed me for the order I had previously canceled, and my only option is to wait 10 days for delivery, then call again to issue a return label, ship it back to them, and wait for the return to be processed and eventually my money would be returned to me. This is such a racket. It is a failure on multiple fronts and in my opinion indicates a disorganized business. Not being able to cancel an order that has not shipped, as a supervisor, is also crazy to me. How is this acceptable? Indicating stock levels on your website like other major brands could have mitigated all the other failures within the organization. ****** consumer. Way too many communications required to resolve. Only form of contact is daytime phone. No live chat offered. Ridiculous.

  

  Business Response

  Date: 01/29/2025

  Hello,

   

  We are very sorry your order was not cancelled as requested, As we are showing the order has been delivered we have issued a pre-paid label should you wish to return, the other option is we could offer 20% off the order if you would like to keep the order. Please let us know if you would like to proceed with the 20% discount, if not the label has already been issued to your email.

  Again, we apologize for your experience.

   

   

  Customer Answer

  Date: 01/29/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The vacuum shipped in 4 separate deliveries. 3 of them arrived Monday. The 4th still shows backordered. How can I do a partial return? Also, how are you, the business, calling the order delivered if it is still partially fulfilled? This really is fraud. You need to issue me a full refund at this point. You accidentally fulfilled a cancelled order and stole my money after your error.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 02/07/2025

  Hello

   

  We are very sorry for this entire experience, this is not what we want for our consumers. We have processed the full refund today, you should see the funds back to your cc within 2-3 business days depending on how fast your financial institution takes to process it.  

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Shark UltraCyclone Pet Pro Cordless Handheld Vacuum CH950 and I have had this product for less than one year. After changing out the cleaning attachments, the plastic housing cracking and snapped off. This makes the product unusable and I am quite unpleased that it seems it was a faulty product or a cheap material was used.S/N A17UU402Z2H2

  

  Business Response

  Date: 01/24/2025

  We are very sorry to hear that your vacuum is not working, we have support available to assist. We ask that you please reach out to our support team at your convenience 

  You can contact our customer service team via email, or phone at **************. We are available Monday to Friday, 9 a.m.9 p.m. ET, and Saturday, 9 a.m.6 p.m. ET.
  
  

  
  

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Any and all request or responses will be provided through services via BBB. You may respond here with all information and concerns.

  Thank you.

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 02/18/2025

  Hello,

   

  Can you please share proof of purchase to indicate when and where purchased, we will register this and review the options for resolution

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Shark Ninja Pet Carpet shampooer. I got a package deal off the TV that included a wanvac (hand held vacuum) a steam mop & the shampooer. They went on & on on how good this wanvac that had the best suction any hand vacuum had & it had attachments & a charger stand. There's a 5 year warranty on the shampooer & 1 year warranty on ************** mop. The wanvac about 3 months into having it & not even using it that much, started loosing time. The more I used it the less time I got till it wouldn't work at all. As soon as I turn it on, it would cut off. So I called & told them about it. Four different times they made a replacement ticket & 4 different times they canceled it. When I asked them why they kept doing this they said I had an outstanding balance with them. I assured them I did not have an outstanding balance & sent them copies of my bank statement showing I paid for it. Now they want me to call Full Circle, who I made payments to for it & get it straight with them. I did this to & was informed I did not owe any money to Shark Ninja I was paid in full. Now they tell me my problem goes before a board to decide what to do with my case? This is ridiculous! It's under warranty I'll send this one back & send me another one which I will watch more closely to it's manner in which it operates. I spent $500.00 on this package deal they owe me a wanvac without all this trouble I'm going through. There not standing behind their products. Please help me?

  

  Business Response

  Date: 01/23/2025

  Hello

   

  We are very sorry for this experience. we have escalated to review and take the appropriate actions so we can get your replacement to you. Once the review is completed the order will be placed and shipped.

   

  Customer Answer

  Date: 01/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ********* ******

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid around $200 or more per a vacuum cleaner from Shark. The Vacuums at times have came out of the box as defective, or became defective very shortly after I currently have 5 Shark vacuums that I had paid, for in my possession right now that do not work. And the Sharkninja company refuses to refund my money and or ***lace the faulty Vacuums. When contacted the *** handling my complaint is very rude and does nothing to resolve the issue.

  

  Business Response

  Date: 01/23/2025

  Hi ****,

   

  We are very sorry for your experience with purchasing the vacuum cleaners. Can you please share your order numbers and we will be happy to look into this further for you. 

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I really enjoyed my shark vacuum hat I bought 3 years ago for our new house. This week it stopped sucking and after troubleshooting I contacted shark customer service because it should still be unter the 5 year and 7 year warranty. I was told my vacuum lift away upright that I bought at ****** was not under warranty .Model # UV725 serial # ************. I had to tell them that it is only 3 years old, even provided my recipient (thank God for paperless receipts). Still Shark told me nope and wanted to charge me $200+ to replace! I only paid about $150. Was enjoying this Shark, before it broke and bought a handheld one for my stairs Sept 2024. This past week this one broke too! Did the customer service video call so that I can show them what part is broken. *** said it would cost me $26 to send me the replacement, even though this vacuum is less than 4 months old!! I said I can just return it to Target but would rather not.Needless to say they state 5&7 year warranties but do not honor them. I am over buying Sharks.

  

  Business Response

  Date: 01/23/2025

  Hello

  We are very sorry you are having an issue with your Shark vacuum and handheld. We are showing that the agent did end up sending the replacement part at no cost and completely understand that you had this for less than 4 months. 

  We will have a member of our support team reach out to assist you with your other vacuum.

   

   

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a vacuum that the wheels locked up on when my wife was using it, nothing was wrapped around the wheels or anything, I called shark right away and was told they would send a replacement head and that my claim would be escalated and someone would reach out within 24 hrs about my floor. I had this floor installed last year and paid well over $10,000 for it all. I called back a few days later because I hadn't heard and was told they escalated it again, and was also told to throw away the old piece that they dont need it, so i did. Now over 2 months later I was finally reached out to this week, being told my case got sent to the wrong place or whatever. I was given the option to look at having it replaced whoch I would need 3 quotes and some other things, or the option to pick a shark product for free(with exclusions on some products), or to also reach out to my homeowners imsurance. I chose the replacement option, and am now being told that because I don't have the original head of the vacuum that there's nothing they can do because they would need to assess that, after being told from the beginning to throw it away because they don't need it and so it wouldn't cause further damage. If my case was handled right from the beginning, this would all be fine and I'd be getting my floor replaced, or even if I was handled after I called when no one reached out! I called and asked for someone from corporate but was told they cant/don't and my case was already escalated! My floor is a year old and now scratched because of this and I'm basically told to just deal with it!

  

  Business Response

  Date: 01/23/2025

  Hello

   

  We are showing that a member of our claims team is now reaching out to assist you further with this matter. 

   

   

  Customer Answer

  Date: 01/23/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy me as long as a resolution is reached. I have done and given everything to the business as needed, if no resolution is reached by the end, I will not be satisfied and will not accept this.

  
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a complaint about the Shark Clean Stratos DuoClean PowerFins Upright Vacuum I purchased on April 14, 2024. Since my purchase, I have experienced two mechanical failures, which Sharks warranty process has not resolved to my satisfaction.The first failure required a diagnostic call lasting over an hour, which resulted in a replacement POD unit. Unfortunately, this replacement did not fix the issue. I contacted Shark again on January 3, 2025, with only 10 minutes available, but the diagnosis took another 45 minutes. This time, I was sent a replacement DuoClean PowerFins HairPro Floor Nozzle with Self-Cleaning Brushroll and Odor Neutralizer Technology. However, this replacement also failed to resolve the problem, leaving the vacuum non-functional.After these repeated issues, I no longer have confidence that the vacuum can be repaired. Moreover, Sharks warranty process is overly time-consuming, requiring video diagnoses and lengthy phone calls that I cannot accommodate. As a paying customer, I should not have to endure such an inconvenient process to address a defective product.I am requesting that Shark replace the entire vacuum cleaner unit without requiring me to undergo further troubleshooting. This request is reasonable considering the repeated failures and the time I have already spent attempting to resolve the issue.I hope Shark will uphold its commitment to customer satisfaction and provide an appropriate resolution. Thank you for your time and assistance.

  

  Business Response

  Date: 01/23/2025

  Hello

   

  We apologize you are experiencing an issue with your vacuum, we will have a member of our team reach out and assist you further with this matter. 

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

  Shark has yet to reach out to me directly regarding this issue.  Additionally, there was no mention on how Shark will resolve my issue.  I would like to move ahead with resolving the issue but will request Shark actions are more proactive and provide what actions they will take to address my concerns. 

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  La ****

   

   

  

  Business Response

  Date: 02/14/2025

  This is not acceptable and have requested that you be contacted as soon as possible to assist 

  Customer Answer

  Date: 02/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Shark has failed to reach out to me directly regarding my complaint, despite acknowledging that they would do so. This lack of follow-through is unacceptable and has now persisted for over a month. All communication has been through the Better Business Bureau, yet there has been no significant progress toward resolving the issue.

  
  Meanwhile, my vacuum cleaner is still not working, and Shark has yet to offer a viable solution for replacing my unit. It is evident that their business model prioritizes profit over customer satisfaction. I am appalled that I must continue engaging with Shark over what should be an easy complaint to resolve
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  La ****

   

   

  

  Business Response

  Date: 03/13/2025

  Hello,

  We are really sorry about your experience and that the vacuum it's not meeting your expectations. As a onetime exception and to ensure your satisfaction we will provide a refund once we receive the unit back. Please let me know if this is acceptable and we would issue a pre-paid label. 

  Customer Answer

  Date: 03/16/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I appreciate your response, but I do not accept your offer. While providing a refund may seem like an easy resolution for Shark, it does not demonstrate confidence in your product or a commitment to customer satisfaction. A company that stands behind its products would offer to replace my unit with the latest model, rather than simply refunding my purchase. I have been without a functioning vacuum cleaner since January 2025, waiting for someone at Shark to take meaningful action. The lack of full use of your product for over six monthsgoing on sevendeserves a greater focus on customer service. The prolonged inconvenience and the time I have spent trying to resolve this issue should warrant more than just a refund. I am requesting that Shark provide both a full refund for the inconvenience and a replacement with the latest vacuum cleaner model. This would be a fair resolution given the circumstances. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  La ****

   

   

  

  Business Response

  Date: 06/11/2025

  **** you for your response and for sharing your feelings so openly. We sincerely apologize for the inconvenience youve experienced and understand how frustrating this situation has been for you.
  To clarify, a refund of $240 has already been issued to your account as part of our efforts to resolve this matter along with a replacement unit. We hope this has helped to some extent with the inconvenience caused.