Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
• 

  Euro Pro Operating LLC

  94 Main Mill St Plattsburgh, NY 12901

• 

  Shark Vacuum/Euro Pro

  5521 Schaefer Avenue Chino, CA 91710

• 

  Shark Vacuum/Euro Pro

  15820 Euclid Avenue Chino, CA 91710

• 

  Shark Vacuum/Euro Pro

  15820 Euclid Ave Chino, CA 91708

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Shark easy self empty vacuum in December, 2022. The vacuum did not work properly from day one. I contacted Shark customer service and they told me they would send out a replacement. The replacement arrived quickly to ****** from the US. Unfortunately, this vacuum also did not work properly. Contacted customer service again and they said they would ship out another replacement and I had to pay for the shipping. Not impressed, but I spent a lot on the machine itself, so I paid for the shipping. Item never arrived. I contacted customer service once again just to find out they never shipped it. Told me I had to confirm my address again so they could ship me the replacement and that I was never charged for the shipping. Confirmed my address, told them I wanted a tracking number. They sent out the replacement but according to *****, all of the paperwork wasnt included so it was returned. Shark did not contact me to tell me this, I had to contact them. Another replacement was shipped to which once again, they failed to include all of the required paperwork. I have now been without a working unit for over 4 months with no hope in sight. At this point I would just like my money back as I dont think I will ever see a working replacement delivered to me.

  

  Business Response

  Date: 04/17/2023

  Dear *****,
  
    Sorry to hear you are having an issue with your Shark Robot.  We attempted to reach out to you and left you a voice message at **************. Could you please provide a time that would be convenient for us to reach you.
  
  Also, if you could please attach a picture of your Shark Robot with model and serial number to your unit along with your proof of purchase ( if you still have it) and when we reach back to you we can start the process to resolve this matter. Also if you have please attach the order or order number from the replacement.
  
  If you prefer, you can also reach out to our **************** team via phone to ********************** ************** Monday - Friday, 9am EST to 5pm EST. with your customer number **********.
  
  Kind Regards,
  
  ****
  Shark/Ninja Escalation

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  Response is rejected because nothing has been solved. Shark has all of the information requested already as I have been in discussion with them since Dec/Jan. Item still has not been resent. 
  
  Shark please refer to issue #******** or 11598260 or I believe my account number is ********** as this has been ongoing. I hope looking up these numbers will answer all of your questions as all of this information has already been provided. I have been told my issue has been escalated. The best way to reach me is via email as I dont have a lot of time to spend on the phone and I prefer to have information in writing for future reference. I would like to receive a refund or to have someone that knows how to ship items properly send me a replacement. 
  Thank you. 

   

   

  

  Business Response

  Date: 04/18/2023

  Hello *****,

  Thank you for contacting SharkNinja.

  
   We are sorry to hear you are had to deal with this issue. We are happy would be able send you a new RV2502AE at no cost to you. A
  
  Please reference your account number **********.
   
  Kind Regards,
   
  ****
   
  Customer Service Team
  SharkNinja Operating LLC
  Ninja Help Center

  Customer Answer

  Date: 04/21/2023

  I am awaiting receipt of the replacement item before accepting the response. As the last two vacuums were undeliverable due to mailing mistakes, you can understand my hesitancy.

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:04/14/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 23, 2023 I placed an online order for a ninja CFP301 dual brew pro specialty coffee maker. They sent me an email stating my order had shipped on March 24, 2023 with a tracking number from ****** My order never arrived and when I checked the tracking it showed that ***** was NOT in possession of my order. I contacted their customer support by email and the 1st person said it had shipped. I waited longer and emailed support again with proof from ***** that it had not shipped. The 2nd person stated it has not left their facility. I told them I wanted a full refund. They told me I had to wait 13 days. I have waited over 13 days. I checked the tracking number again and still no change. I called their customer support and told them I want a refund. The lady said she can not give me a refund as my order is supposed to ship today April 14, 2023. I told her I do not want their product I want my money back and again she said at this point I can not get a refund. I do NOT want their product at this point I just want my money back. They have never once contacted me about the shipment being late at all let alone contact me.

  

  Business Response

  Date: 04/17/2023

  Hello *********,

   

  It was a pleasure speaking to you today. Again we are sorry for this inconvenience. We have sent this off to our financial department to make sure it is cancelled and you receive your refund back to your credit card ending in **** in the next 3-5 business days.

   Kind Regards,

   ****

   Shark/Ninja Escalation

  Customer Answer

  Date: 04/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:04/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Ninja Air Fryer that the base melted when using it. I reached out to their customer service people and was issued a ticket number (********). The ticket was escalated to their escalation department. They have attempted to call me approximately 4 times and the call goes straight to voicemail. They leave me a message to call ************ to have me transferred to their department. I have returned their calls each and every time and have asked to be transferred yet the person on the other end says they can not do that and that there is no direct number to the escalation department. I have asked them to email me, they say that they have yet I have NEVER received an email from them in any of my Gmail inboxes. I was fortunate that I did not have a fire causing severe damage in my kitchen yet I cannot get anyone on the other end of the phone to help me. I have given them specific times to call, yet they call outside of those times and then act as if I'm not answering my phone. I have no answer as to why I am not getting their emails other than to suspect they are not being sent correctly. I get MANY emails each day in my inbox. This has been going on now for about two weeks.

  

  Business Response

  Date: 04/14/2023

  Dear Rush,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.  We see that one of our representatives has been reaching out to you regarding this matter.  They will be contacting you again today.
  
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  SharkNinja Escalations Team

  Customer Answer

  Date: 04/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Rush Record

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shark ****** Vacuum Purchased on 6/11/21.As of 4/11/21 the vacuum stopped functioning properly.It would not engage the rollers because of a definitive design flaw in the roller assembly. The roller assembly has not changed and the product has not been revised.Under the 5 Year Warranty and VIP Warranty it clearly states the following:What is covered by this warranty?The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.Considering the unit has been deemed by their over the phone troubleshooting as defective, and the vacuum itself has a design flaw, it was the request by the customer (me) that we would have the vacuum replaced with one of equal or greater value. The Shark Stratos has since had this design flaw fixed, where the rollers will not become jammed and are accessible to be cleaned. We requested replacement of the vacuum with a Stratos Model because of the ****** design flaw and we were denied.We requested replacement of the vacuum with an identical ****** Vacuum and were denied by three different service representatives, even though the vacuum still falls under the original warranty.We were then demanded to 'cut' the cord to our existing vacuum and then they would send us a replacement ****** only and do nothing else. We spent over 3 hours on the phone with this company. They are incredibly rude and will do everything they can to not honor the legality of their warranty. They threw out offers for us to have to purchase a vacuum at a discounted cost, or repair it ourselves. This company does NOT honor warranties as documented on their site.

  

  Business Response

  Date: 04/12/2023

  Hello ****,

  It was a pleasure speaking to you today. We hope you have many years of use from your new Shark AZ2000W Vertex.

  Kind ****************************************************** Team
  ********************** LLC
  Ninja Help Center

  Customer Answer

  Date: 04/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Ninja Creami from Kohls 11.28.22, the second time I used it the paddle fell off. I ordered a new paddle from SharkNinja, it too fell off. Today 4.11.23 I call customer support. ******* troubleshooted via video and saw the paddle fall off within a couple of seconds of spinning with NOTHING in the cup. She said it looked like the lid did not hold the paddle and would send another but I would have to pay *****. I refused. She put me on hold and said they could sent it. I then noticed the paddle had severe damage and asked her to connect via video again, she saw the damage to the paddle and then said she would replace the paddle as that *** have been the problem. I told her both paddles had the same damage, they both fell off. When I got her confirmation email, I saw she was no longer going to send the lid (which is supposed to hold the paddle) rather she was just sesnding the paddle. I told her that didn't make sense if both paddles fell off then it couldn't have been the paddle. She said she could send 1 item but the other I would have to pay for and the best she could do was reduce it 50%. I refused. I have not been able to use this defective product. I asked to speak with a supervisor at 10:53, she said no one was available.

  

  Business Response

  Date: 04/11/2023

  Dear *****,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.  We attempted to reach you and left you a voice message.  Please reply back to the email with time we can reach you.
  
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  SharkNinja Escalations Team

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]  I recieved a voicemail from ******* yesterday.  She left a message for me to call back and give the customer number she left. I called this morning, gave the number and they proceed to try to go over the same scenerio with the same proposed solution. I asked them to get me to the person who left me the message. They said " You have three attempts for a call and you missed the first one"  I disconnected the call.  I can not even speak to the person who left the message. 

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 04/12/2023

  Dear *****,
   
    We attempted to reach out to you and left you another voice message at ************.  Could you please provide a time that would be convenient for us to reach you.
   
   Also, if you could please attach a picture of your Ninja and any damages to your unit along with your proof of purchase ( if you still have it) and when we reach back to you we can start the process to resolve this matter.
   
   If you prefer, you can also reach out to our **************** team via phone to ********************** ************** Monday - Friday, 9am EST to 5pm EST. with your customer number **********.
   
  Kind Regards,
   
  *******
  Shark/Ninja Escalation's

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For Christmas 2022, we received a Shark Vacuum SN: A13R6608A4A8 Model: CH901. The unit was used sparingly and the charging cable simply came apart due to poor workmanship when unplugging the unit (see pictures). I was extremely disappointed to learn that the cord was not under warranty (only 4 months old) and I was forced to pay $20 for a replacement. The company should have replaced the cord for free under the circumstances.

  

  Business Response

  Date: 04/11/2023

  Dear *******,
  
    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.  We went into your order and did a refund on the charge which you will see go back onto your credit/debit card within 3-5 business days.

    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:04/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Return order 72453774-00fedex tracking ************ The return of my order displays the following - Shipment exception: Unable to deliver. I have tried calling but they have been unable to locate my order. My preferred contact method is email, please proceed with a refund.

  

  Business Response

  Date: 04/10/2023

  ******************,
  
  Thank you for contacting SharkNinja.
  
  We can see a return has been done for the order and shows as pending with ****** We have sent this off to our financial department. Once we have a reply we will reach out to you.
  
  Kind ******************************************** Team
  ********************** LLC
  Ninja ***********

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  8 days have passed and no information regarding refund has been provided.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 04/19/2023

  Hello *********************,
  
  Thank you for contacting SharkNinja.
  
  We attempted to reach out with a voicemail being left. **************
  
  We are sorry for the delay in getting your refund to you. We have sent it off to our financial team, you should receive your refund in **** business days.
  
  Please reference your account number **********./ if you have any questions.
  
  Kind ******************************************** Team
  ********************** LLC
  Ninja Help Center

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a HydroVac in February. Opened it and started using it two weeks ago and its suction doesnt work. Brushroll stays wet and drips water. I called customer service, they did video call with me today and advised they will send me a motor to replace.I would like my entire unit exchanged. I would like my unit to be brand new and not replaced motor since it suction never worked from first day. Infact, due to dripped water and non working suction my hardwood floor is also damaged due to wetness.I would like my entire unit exchanged with a working unit whose suction works.

  

  Business Response

  Date: 04/06/2023

  Dear Bhavana
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just tried calling ************ and left a voice message.  We have also sent an email so you will have a point of direct contact with us and we will work together to get this resolved.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 04/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  

  Shark has agreed to exchange my defective vaccuum with another model of Vaccuum since they didnt have identical model in stock.
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 04/13/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I would like to reopen the complaint. I received the replacement vaccuum but a completely different model than what was agreed. I called SharkNinja to inform of the same, they did video call with me to check and they agreed that a wrong model was sent, they still insist that I wait for another return label and then they will send me a correct one. They never sent me return label. 
  
  I am extremely frustrated at this point. I would like the correct model ASAP.
  

  
  

  

  Business Response

  Date: 04/14/2023

  Hello Bhavana,
   
  Thank you for contacting SharkNinja.
   
  We are sorry to hear you still have not received the label.  We are going to try sending another ***** label to your email.  Please check junk or spam.  We are also sorry to hear of your wives *****************.   Sorry to be the bearer of bad news, you will need to purchase a new one this would not be covered under manufacture warranty.
   
  Kind Regards,
   
  *****
  On behalf of Shark/Ninja Escalations

  Customer Answer

  Date: 04/18/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Shark vacuum 12/02/20 from an official retailer(model az ****). On 04/4/23 the vacuum started working intermittently. I called Shark to troubleshoot and was told the floor nozzle was faulty and needed to be replaced at a cost of $89. This item is still under warranty though and this issue is not normal wear and tear. There's no way I should be expected to pay another $89 after already spending $250+ for the vacuum just a couple years ago. I would like the part replaced so I can use my vacuum.

  

  Business Response

  Date: 04/05/2023

  Dear ****,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************. We attempted to reach out to you and left a voice message.  If you could reply to the email that was sent, we will be more than happy to reach back to you.
  
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  SharkNinja Escalations Team

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i wants return and full refund return vacuum im mad ?? upset consumers service a joke and steam mop as gift so bad and weit the **** sent me return label to me a this email ********************

  

  Business Response

  Date: 04/05/2023

  Dear ****,
  
    We sent the prepaid label to your email ************ which is good for 14 days.  Once we receive the unit back to the warehouse, we then will start the process for your refund which can take 3-5 business days to go back on the credit card that was used.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team