Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
• 

  Euro Pro Operating LLC

  94 Main Mill St Plattsburgh, NY 12901

• 

  Shark Vacuum/Euro Pro

  5521 Schaefer Avenue Chino, CA 91710

• 

  SharkNinja Operating LLC

  7603 Energy Pkwy Curtis Bay, MD 21226

• 

  Shark Ninja Corporation

  2233 Argentia Rd Mississauga, ON L5N 2X7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order through SharkClean during their black Friday sale for a robot vacuum around the 26th of Nov.Model: Shark RV2502AE MSRP:599.99 BF Discoun Price t: $320.00 Fast-forward about **** days and no shipping update. So, I call shark asking for an update and it's at this time that they finally notify me that my order is backordered. Didn't email me, text, nothing. I had to call to find out where my order was.They told me 2-3 weeks, I told them unacceptable, so they discounted an additional $120 off the order, making the new total $200.Fast-forward to the day after Christmas - I get an email saying my order was cancelled. The details aren't important, it was sharks fault and the Internet is littered with people giving accounts of the same exact thing happening to them at the same time it happened to me. Be that for different products or the same products, the outcome was the same -- orders magically cancelled for no reason.What follows for everyone who had their orders wrongfully cancelled is a multi-week battle with shark customer support as they fight for hours a week just trying to get a supervisor to handle their issue. Surprise, none are available. They never call back, not after 6 separate times I was told I'd be getting a call back. Waited 2 days, waited 5-7 days, no callback ever. They even have me place a new order for $600 dollars while they have me wait weeks for someone to finally apply my original discounts.January 13th rolls around and I finally call them to cancel. Tell them if they can't handle this right now that I want my order cancelled. Suddenly I have a supervisor on the phone after weeks of trying, and then I have my discounts applied in minutes.Shark restored my order and discounts (they actually charged me $20 more than originally charged), but at no point did they ever attempt to compensate me for dozens of phone calls, tens of hours with a dozen different employees, 1.5 months of waiting, etc.Worst experience in years

  

  Business Response

  Date: 01/17/2023

  Dear *******
  
  
    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************. We are sorry for the delay on your order but the VM251 is on back order. We are hoping to have in stock next week.
  
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  ****

  on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 01/17/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  This is Shark's official response to my issue? That my item is "backordered". Nevermind any of the actual issues with my order that have occurred for nearly two months at this point. It's just "your item is backordered". 

   

  I fought with you guys for weeks on the phone, okay? Weeks. Many, many hours the phone, over a dozen different employees who were either incompetent or simply didn't understand because of the language barrier. It was a simple issue to fix but I had to absolutely fight tooth and nail to get you guys to honor the original sale. The very first day I called about my order, the employee told me to place another order since mine was cancelled. She said "no problem", but then I have to fight you guys for weeks to the point I'm about to call and cancel my order because you guys can't do a simple thing.

   

  Never received a single callback from you. Not one. 5-6 times it's "we'll call you back in 2-5 days", I wait, and hear absolutely nothing from you. I resolved the issue for myself through absolutely no help from you guys. My diligence surpassed your customer service by miles. *** for whatever other annoyingly unnecessary problems I had to deal with your during my experience that I'm forgetting, the point is that your response was absolutely devoid of any sort acknowledgement of my extremely poor experience with you.

   

  Its backordered? Really? That wasn't even the product I ordered - it's a free gift included - and after everything I've had to put up with from you guys, you're continuing to delay my order on account of the free/ultra cheap product that was included with my order? You're not going to split my order and get my robot vacuum here in a reasonable amount of time? Nor any offers of compensation for the ridiculous ordeal your company had me go through? If you don't have the authority, then get me somebody who does.

   

  Are you sure that "it's backordered" is the appropriate response to this? 

   

  made my order in Nov of last year.

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 01/18/2023

  Dear *******
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We also want to apologize for this unfortunate situation and you not receiving your order.  We just tried calling you at ************ the main box is full we could not leave a message.  We have sent an email that you can respond to and have direct contact with someone from Shark, we do want to make this a better experience.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 01/19/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  

  Hello,

   

  I've already responded to to the email sent yesterday to my inbox from Shark, but I just now received this particular message from the BBB which makes me wonder has anyone even seen the email I responded to? I have to reject the response because thus far we are still following the same series of events from before: Shark claims they called, asks if they can try calling again, but NEVER offer a number for me to call them directly and speak to the person emailing directly. Never. 

   

  I stated in my response to the email you sent that I am available from 10am EST today, and every following day. 

  
  Regards,

  *******

   

   

  

  Business Response

  Date: 02/01/2023

  Hello *******,

  We have Sharkninja looking into this for you. We have requested a credit to be applied but at this time unsure of the exact amount. One of our fellow reps is checking to make sure all gets delivered quickly as  well. 

  If you have any further questions, please don't hesitate to reach out via phone to ************** Monday - Friday, 9am EST to 5pm EST.
  
   Kind Regards,
  
   ****
  
  on behalf of SharkNinja Escalations

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order#********-00 Date 11/18/22 $160.49 bought off the shark ninja website a Ninja Grounds and Pods Dual ******** Coffee Maker My order shipped from them on 11/25 I requested a return label on 12/8 because the * cup was exploding every time I tried to use it. I shipped it back on 12/14 via ***** tracking number ************ and was received by **************** in *****, ** on 12/19. I have called four times to ask why have not been given a refund and they are not able to resolve it because they are not part of SharkNinja and can not control processing of refunds. They gave me a reference number of ******** of my refund and a reference number of ******** for a call back from a supervisor.

  

  Business Response

  Date: 01/16/2023

  Dear *******,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.  We looked into your order and the refund was processed on January 14, 2023 and it can take 3-5 business days to go back on to the card you used.  Please keep an eye on your account for the refund.

  72357075.00Credited RMA on Card 482914******0558Credit has been applied to the card.$ -160.4901/14/23Credited
  
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  SharkNinja Escalations Team

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my shark ninja vacuum over 5 years ago through the actual company and had the *** warranty for the product. This warranty included a lifetime warranty on all parts and accessories to the vacuum. It included free shipping of all products that they replaced. This was their advertisement on television and when I called the ***** number to shark to order product. Over the years if any part got damaged or had issues they would trouble shoot it via phone with me and if issue wasnt fixed they would ship out the replacement part. Never had any issues until Monday January 9, 2023 I called in to same department and gave telephone number to pull up my account. Went over the issue I am having with my vacuum wand and handle and asked for replacement. At this time I am told by the representative that shark has changed their policy and that my warranty is no longer covered. I insisted on speaking with supervisor and the representative asked me why I wanted to speak with them that they would only tell me the same thing. I explained to him that I purchased this product because of lifetime warranty and I havent received any notice about changes to this warranty via email, letter, or phone call. I also stated that my warranty should carry over and that new products brought would fall up under new warranty policy that its not right to change my warranty after I purchase a product. That is false advertisement and unprofessional. After being on hold for 15 minutes a supervisor gets on the phone and tried to explain to me that policy changed last year. I asked for something in writing and he stated that was not possible. Again I purchased this product with lifetime warranty and it should still be in effect. He offered me 50 % discount on products and I refused to pay anything if I have a lifetime warranty on my product. I asked for someone above him or a corporate number he stated there is no one. I am very disappointed in how this issue was handled.

  

  Business Response

  Date: 01/16/2023

  Dear *******,
  
    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.  We attempted to reach out to you and left you a voice message at ***********. Could you please provide a time that would be convenient for us to reach you in order to get this matter rectified.
  
    If you prefer, you can also reach out to our **************** team via phone to ********************** ************** Monday - Friday, 9am EST to 5pm EST. with your customer number *******.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 01/17/2023

  I have spoken with ******* (escalation department). She was very helpful in resolving this matter. She explained to me in detail the warranty I have on my product and answered all questions I had. She was pleasant and I appreciate it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:01/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26/22 I ordered a Shark robot vacuum, model numebr RV2502BLF. I paid with paypal and recieved an email order confirmation the same day. I got the first "your order is on its way" shipping confirmations on 12/07/22. I immediatly tried to check the tracking number on the email. This went to a dead link. I then went to sharks website and manually entered my order number and shipping zip code. and tried to track the order from there. This was also a dead link. I figured this might be because the shipping company hadn't scanned the package yet so I could check again a day or two later. The next day I recieved another "your order is on its way email", identical to the first. This one alse had dead links for tracking information. I got five of these emails before I called to find out what was going on on 12/14. They were unable to explain why I was in this situation and could only say it was because one of the items on my order was backordered and their automated system was glitching but as soon as they had more stock that a real order would be shipped to me as late as the end of January. After that the shipping emails stopped.Today, 01/13/23 I recieved an email saying that my order had been cancelled because they couldn't process payment. I checked the order status on the website since the contact number on the email was different than the one I had called before. Looks like their system tried to send my order and failed 14 times! I wonder if that's why paypal declined the order, or if their system just has more holes than swiss cheese.I again called ad was told they couldn't undo the cancellation but that I was welcome to re order the vacuum. If I wanted to re order at the same sale price I would have to give them my credit card info over the phone, I coun't use pay pal. othewise I was out of luck. I will not be giving a company with systems this sketchy my credit card info.

  

  Business Response

  Date: 01/16/2023

  Dear *****,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************/**********************.  We have forwarded this matter off and we will be reaching out to as soon as possible.
  
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:01/12/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 vacuums purchased one in 2019 apex duo clean with 5 year warranty second one bought in 2021 Shark Vertex DuoClean with 5 year warranty i sent email in 9/2021 that i was having issues with the apex with suction they sent email i needed to call i did not call immediately as i was away dealing with multiple family deaths now i call because my second vac is having issues in the end i had to pay out of pocket for parts that they say is not covered after troubleshooting over the phone.. this is a scam i am not a tech how do i know that the issue is not a shark issue why not me to mails the units back to have a professional check it for the almost $800.00 i spent on both units i shoukd not have to spend an hour on the phone trouble shooting anything if in the end im going to pay for a product under warranty how is it my fault that the unit i bought in 2021 is making a noise like the motor is bad?? not my fault but i had to pay for the bottom base .. the first unit we could even address the suction issue because it does not turn on so base is getting replaced but what about the floor piece its suppose to be tangle free n its not so i dont get the 5 year warrany if i still have to pay for parts to boot my vacuum is in prestine condition like new.. the warranty is a scam period i will never shop with shark on the fake warranty

  

  Business Response

  Date: 01/13/2023

  Dear Madeline 
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We thank you for speaking with us today and resolving your issue.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 01/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

  spoke with ***** who was great and resolved the issues on hand to the best of his knowledge
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **********************************************************************************************. **********************************************************************************************. ***************************************************************************************************

  

  Business Response

  Date: 01/13/2023

  Dear *******
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just tried calling ************, with a voice message being left to call us back.  We have also sent an email you can respond to so we can help you in getting a refund.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 01/23/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This has not been resolved. They may have received the return product but have not sent me a refund.  

  

  Business Response

  Date: 01/24/2023

  Dear *******,
   
  Thank you for contacting SharkNinja.
   
  We are emailing you to advise we have sent your information off to our financial department to have a check sent for processing.  Once we get a response the check has been sent for processing then it will take 4-6 weeks to receive it in your mail box.
   
  We will keep you posted once we hear back.  Enjoy your weekend!
   
  Kind Regards,
   
  *****
  On behalf of Shark/Ninja Escalations Tell us why here...

  Customer Answer

  Date: 01/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Thank you for your assistance getting resolution to my defective hair dryer. 4-6 weeks to get a REFUND is an acceptable! 
  It is not a frivolous issue I am having with this Shark Ninja product and to take that long to refund my money is not an ethical business practice! Thank you in advance for your assistance in issuing my refund.
  **************************; 

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered this product and it charged me before i added money to my card so it declined, and it hasnt even tried to charge me since and its been over 3 weeks and at this point i want it to either charge my card and send me the product or cancel the order so i can go order it elsewhere. but it won't let me do either so i reach out to customer service multiple times within hours and get no reply every single time and just waste my time waiting for no response in live chat. there is no other option for support so i've come here to complain about the situation i'm in. wish i could just cancel the order but it won't let me.

  

  Business Response

  Date: 01/12/2023

  Dear *****,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************.  We see that your were speaking to one of our Chat agents regarding this matter.  You can verify our shipping timeframe for FlexStyle orders in the following link. *************************
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  SharkNinja Escalations Team

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a a Shark AI robot vacuum for a Christmas gift from My husband. It was purchased at ****** for over ******. It will not sync with the internet. I have called for support at the number provided several times now and each time they walk me through several different scenarios on how to get it to connect. My house is completely wired for internet from the thermostat to ***** to almost anything. When I call, 4 times now they go through all of the steps to connect with me and when it does not. The tell me that they are escalating the problem to the specialty department and i will receive a call within 24 hours. I waited 3 days the first time before calling back only to be hung up on half way through the conversation. I then called back and told that them that I was hung on and was told that i was wrong that there know way that there representative could hang on me. I gave this new representative all of the information again and went through all of the troubleshooting step again only to be told that I would receive a call back within 24 hours. I waited 48 hours and called again and did not mention any of the previous calls, went through all of the trouble shooting steps again (which i knew by heart now after having done them so many times) only for them to not work again and to be promised a call within 24 hours. It is three days past the last call I made and I still have not heard from them. Thanks in advance for any help you may be able to offer. **** With the dirty floors

  

  Business Response

  Date: 01/12/2023

  Dear *******,

    We are sorry to hear you are dissatisfied with your experience as customer experience is important to us at **********************.  We see that one of our Robot technicians will be reaching out to you today.
  
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  SharkNinja Escalations Team

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Shark FlexStyle Air **************** System, Powerful Hair Blow Dryer and Multi-Styler, Auto-Wrap curlers, ************************************, Model: HD430C for $367.49 from Shark on Nov 23, 2022. I received the product on Nov 30, 2022. After trying the product I found it didnt work well for my hair and was not going to work for me so I decided to return it. I called Shark I believe 3 times over the next week trying to initiate a return and get a prepaid return label, which they finally sent me on Dec 7, 2022. I mailed the package back to them on Dec 9, 2022 via Fed Ex tracking # ************, this package was received back to Shark on Dec 13, 2022. I still have yet to receive my money back, even though they assured me I would get a full refund. Ive called them I think 9 times in total now, and emailed them as well (so many ticket #'s I dont even know which one to reference) and every time I speak with their customer service department Im given some BS excuse about how there must be an issue with their system and thats the reason I havent gotten my refund and that they need to escalate my request and send it to a different department who I have to wait to receive a call from. I have yet to receive a call from them. Definitely feel like Im being scammed out of my money.

  

  Business Response

  Date: 01/12/2023

  Dear ******,

    It was a pleasure speaking to you today.  The refund has been processed as of today and it should be back on your account within 3-5 business days.

    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  SharkNinja Escalations Team

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order #********-00 was returned. I called business and they confirmed receipt of unit. I have since called bck twice because they have yet to issue refund/credit and several weeks have lapsed. This order was a duplicate which is why I am returning unit (I accidentally ordered two, kept one returned this one)Please issue refund and do not apply restocking fee as order was an accidental duplicate and item returned unopened and unused

  

  Business Response

  Date: 01/12/2023

  Dear ****,
  
    We are sorry that you have not received your refund.    We attempted to reach out to you and left you a voice message at ********** to advise you the refund has been processed as of January 11/23. Please keep an eye on your account for the refund as it can take 3-5 business days.
  
   If you prefer, you can also reach out to our **************** team via phone to ********************** ************** Monday - Friday, 9am EST to 5pm EST.
  
  Kind Regards,
  
  *******
  Shark/Ninja Escalation's