Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SharkNinja has 10 locations, listed below.

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• 

  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
• 

  Shark Ninja Corporation

  2233 Argentia Rd Mississauga, ON L5N 2X7

• 

  Euro Pro Operating LLC

  94 Main Mill St Plattsburgh, NY 12901

• 

  Shark Vacuum/Euro Pro

  5521 Schaefer Avenue Chino, CA 91710

• 

  SharkNinja Operating LLC

  7603 Energy Pkwy Curtis Bay, MD 21226

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 1 product on Dec 27th. Since then, their Order Status page has shown that my order has "shipped" everyday with no tracking number and each current day it shows the shipment is PENDING. I have contacted them numerous times to cancel the order and they tell me they can't without a supervisor. Everytime I ask for a supervisor I am told that none are available but my issue will be "escalated" and I will receive a call back. I have never received a call back and they still won't cancel my order.

  

  Business Response

  Date: 01/05/2023

  Dear ******
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We thank you for speaking with us today as a reminder we will be emailing you a short email so you will have a point of contact.  We again apologize for this unfortunate turn of events and having to deal with multiple of customer services reps and not seeming to get anywhere.  We will contact you once we hear back your order has been canceled.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I was contacted by ***** at Shark on Jan 5th but have still not received confirmation that the warehouse cancelled my order.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 01/10/2023

  Dear ******,
   
  Thank you for contacting SharkNinja.
   
  We just wanted to let you know we received confirmation this morning your order has been cancelled.  We apologize this taking this long to get resolved and we appreciate your patience in this unfortunate situation.
   
  Kind Regards,
   
  *****
  On behalf of Shark/Ninja Escalations 

  Customer Answer

  Date: 01/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  Date:01/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 14-in-1 Foodie Pressure Cooker and when the order arrived I received a Creami which is not what I ordered or even a acceptable replacement. Their phone customer service was not working as when I was going through their menus the call would be focibly hung up when i got to the part about choosing which item I want to ask about. I was only able to get a hold of their IT department to actually chat with someone but then put on hold once again when I asked to get redirected to the proper department. Their online chat was no help either as I was waiting just as long as I was on hold on the phone

  

  Business Response

  Date: 01/05/2023

  Hello *****,

   It was a pleasure speaking to you today. We are truly sorry you received the wrong item for your order. We have set up the prepaid label which is good for *********************************************** **** business days. We have also applied a refund to your method of payment in the amount of $56.00 which should appear in 3-5 business days.

  Kind Regards,
  
   ****
  
  on behalf of SharkNinja Escalations

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invoice #******** order placed on 12/12/22. Received Shark AI Ultra 2-in-1 Robot Self-Empty XL and addtiional products for the vacuum. Product did not work as expected and contacted Shark on 12/19/22 to return the item. Shipping labels were provided and was told that I would receive my refund 3-5 business days after receving the shipment. Product was received by Shark on 12/21/22. I contacted Shark multiple times to resolve the issue on 1/4/23 with them hanging up on me both times. Fed-Ex Tracking #s ************, ************, ************

  

  Business Response

  Date: 01/05/2023

  Dear ******
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We are sorry to hear you have not received your credit as of yet, for this we apologize.  We have forwarded this information off to our financial department for review and to have it resolved, we will call you today to advise.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 01/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********.

  Refund has been received back on credit card

  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The new problem with Shark is once again I'm being denied service because of poor record keeping I'm being told once again that my account reflects that I'm in collections and I'm being refused service, I don't owe Shark one dime at this point with all the stress Shark should be owing me this is ridiculous. All accounts are paid in full I don't owe anything customer service is refusing to replace my broken wond because of an error on Sharks part.

  

  Business Response

  Date: 01/05/2023

  Dear *******
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We are sorry for this unfortunate situation.  We are going to reach out to you today by phone to discuss your situation.  If no answer we will also send an email.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 01/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  By Mr. ***** from escalated department took great care of me all of my issues have been resolved. I'm very pleased with the results of my issues because of Mr. ************ will continue to be a Shark vacuum cleaner supporter.

  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:01/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/18/22 I purchased a Shark Robot from Shark through PayPal. Transaction was successful, item was received and on 12/2/22 I received an email stating they could not acquire my payment to call and make payment. I called, asked why they could not collect payment and was told it was a problem with their system. I made payment, got a receipt. On 12/15/22 I got another past due notice, I called and gave a different payment method. On 12/23/22 I called because the payment had not posted yet again and was told they can not take a payment from me it was going to collections and that was way the other payments rejected. I asked why they could not take a payment and she stated because I had not tried to pay before. I have tried to pay this multiple times and they refuse to accept my money. This is a scam. They now have 3 different payment sources from me and have turned me over to collections. Now I am having to deal with a collection agency and trying to repair my credit.

  

  Business Response

  Date: 01/05/2023

  Dear ***
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We understand you have just been trying to clear your bill up with us as there was an issue processing payment the first time.  We will reach out to you today by phone to discuss this unfortunate situation.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team
  
  

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  After communicating with Shark via phone/email, they have yet to address the problem.  I have paid the outstanding balance which they acknowledged receipt of.  However, there has been no explanation as to why or how it got to collections in the first place. Or why my payments were refused.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

  

  Business Response

  Date: 01/13/2023

  Dear ***
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We just attempted calling you and left a voice message.  We will email you an explanation on what transpired and caused this unfortunate situation.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 01/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, I dont accept the response I got from them that collections are not reported on credit reports.  This part of the problem was not resolved.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COMPANY HAS NO REPLACEMENT PARTS FOR MODEL BL910, BUT THEY SELL THE EXACT **** WITH ATTACHMENTS, THEY WILL NOT WARRANTY A SPECIFIC PART BECAUSE IT WAS FAULTY AND THEY HAVE NO REPLACEMENTS. HOW CAN YOU NOT HAVE REPLACEMENT PARTS FOR MODEL BL910 WHEN IT IS JUST ONE YEAR OLD. THIS COMPANY MAKES SURE YOU DON'T GET AN EMAIL ADDRESS TO SEND A LETTER TO OR ANYONE TO HELP BY OUTSOURCING THE CUSTOMER SERVICE FOR *******. THEY HAVE A TERRIBLE SCORE AND MASSIVE COMPLAINTS. THEY NEED TO LISTEN TO THIER CUSTOMERS AND HAVE A WAY FOR PEOPLE TO CALL IN OR EMAIL IN FOR HELP WHEN NECESSARY. WHEN YOU CAN'T GET AHOLD OF ANYONE IN A MAJOR COMPANY LIKE THIS IS IT A "RED ALARM LIGHT"I HAD NO IDEA THEY TREATED CUSTOMERS THIS WAY UNTIL I HAD AN ISSUE AND NO WAY TO RECTIFY EVEN THOUGH THEY SELL THE **** I HAVE. I CANNOT GET ANYONE TO HELP WITH THE ISSUE BECAUSE THEY MAKE SURE YOU CAN'T GET AHOLD OF A RECTIFICATION OF THE MATTER. THIS COMPANY NEEDS A MAJOR OVERHAUL.

  

  Business Response

  Date: 01/05/2023

  Dear *****
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We are going to reach out to you today via phone number ************, if no answer we will also email you.  We want to make this a better experience for you.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

   

   

  

  Business Response

  Date: 01/06/2023

  Dear *****,

   

    We see that one of our Escalation Agents will be reaching out to you today to get this matter rectified.

    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  SharkNinja Escalations Team

  Customer Answer

  Date: 01/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase with this company on Cyber Monday 2022 for a family member for Christmas with the expectation that It would be received by Christmas. A few days after I placed my order I received an email stating that my order had shipped. Great!!, A week went by and no package, I contact the company and they tell me this was in error and that the product I ordered was out of stock and should be back in stock to ship in 2-3 weeks. A week later I get another email saying my order has shipped, but still nothing ???? I reach out, again and again, and I am told the same thing and that it will be restocked in 2-3 weeks and it had already been 2 weeks. So by now, I realize that I am not going to receive the gift for Christmas and have to print a picture and put that in an envelope under the tree. Now it's the first of the year and I can't even tell you how many times I have been charged and refunded for this product. I have ******************** my account and I have only ordered 1 product online from this company and never will again. Not only did you embarrass me at Christmas but I can still get nothing more than a generic response to my inquiries. I am a disabled vet and cannot get out and shop for long periods of time, and I really do not appreciate getting the runaround. If you had just communicated to me then I could have made alternate arrangements and could have just gone and bought one in the store somewhere. From the other comments that I have seen listed here, this seems to be an issue with your company and a problem that should be addressed. Thanks for the disappointment.

  

  Business Response

  Date: 01/05/2023

  Dear ***
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We understand you being upset with this process taking as long as it has to get resolved only to find out your order was cancelled.  For this we apologize.  We have reached out to our *********** to see what can be done to make this a better experience for you.  We will try calling you today.
  

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Shark Ninja Flex Styler for my daughter as a Christmas gift;however, she tried ot & does not like it. I have been attempting to return the product since Dec 26 but I keep getting bogus Prepaid Return Labels sent from the Shark Ninja customer service. The files are corrupt & I cannot print the label so I have requested a label be mailed to me, a QR code I can provide to ***** or the return address & I will pay to have it returned out of my pocket! **************** keeps stalling by sending the files Im supposed to print the label from that I continue to advise them does not work! They offered me a 20% discount to keep the *********** do believe they are trying to let the return window expire! I have emailed,called & done all my due ************* need help resolving this. Order # ******** Thank you

  

  Business Response

  Date: 01/04/2023

  Hello *****,
  
  Thank you for contacting SharkNinja.
  
  We attempted to reach out with a voicemail being left.
  
  We apologize your not able to open the prepaid label. We are trying to resent you one in the next ***** hours. We will honor the return even if passed the time frame of return.
  
  Any questions, you can also reach out via phone to **************, Monday - Friday, 9am EST to 5pm EST.
  
  Please reference your account number **********
  
  Kind ******************************************** Team
  ********************** LLC
  Ninja Help Center

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item from Shark in October of 2022. I received the product at the end of November 2022. The power button broke off the product on 12/16/2022. I called for a replacement because I had a warranty. I was told I did not have to send the product back if I got on a video call and snipped the cord. Which I did. I paid $27.00 to them for shipping. Two weeks went by without receiving the product. I called to check. I was told they wouldn't send the replacement without me sending the product back. I told them I was told not to and that I had snipped the cord on video chat as directed. They put me on hold. Told me they would ship the product in 4 weeks. I asked for a refund. I was put on hold again. Was told they cannot issue me a refund but will ship the product in **** biz days. I asked to speak to someone else. She told me I could hang up and call back. I asked for a supervisor. There was no supervisor. I told them I wanted at least my $27 refunded. They told me no. I no longer want the product after all this. I want my $27 back AND the money I paid for the product. I am even willing to mail the old one back if they give me my money back.

  

  Business Response

  Date: 01/04/2023

  Hello *****,

  It was a pleasure speaking to you today.

  The order has been placed and you should receive confirmation shortly. The order number is ********. You should receive a tracking number via email once the order is out with ***** for delivery, which should happen within **** business days.

   Kind Regards,
  
   ****
  
  on behalf of SharkNinja Escalations

   

  Customer Answer

  Date: 01/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shark Al ***** Robot Vacuum with XL HEPA Self-Empty Base Model:RV2502BLF **************** information Order #:13475659 Date ordered:11/27/22 Date shipped: 12/07/22 Called Sharks customer service twice the week of 14 December 2022. Never received order. *****, customer service first stated the vacuum was shipped 12/07/22 then she stated it wouldnt be shipped until 1/25/23. Told ***** needed vacuum by 12/25/22 (Christmas). Requested her to cancel and she stated that she cannot CANCEL order since it showed it was shipped 12/07/2022 (which it was not). Again, . Asked ***** why she cannot because it shows it was delivered on 12/07/22. Said to *****, it has not been shipped and you told me it will not be shipped until 1/25/2023. She said, since it shows it was already delivered (even though it wasnt) she cannot CANCEL! Call my bank credit card (Navy Federal) and they told me its open and Shark can charge at anytime and Shark can cancel order if they wanted to. She has seen this before. All I want to do is for Shark to cancel this order to ensure they do not send it on 1/25/2023. All in all, Shark shows Order #:13475659 has been shipped on 12/07/2022 and it wasnt. Called customer service and ***** said it was shipped then said it will be shipped on 1/25/2023. ***** refused to cancel this order and my bank, Navy Federal, stated they still can charge this order at anytime because its still open on Sharks end.

  

  Business Response

  Date: 01/04/2023

  Hello ***,
  
  Thank you for contacting SharkNinja.
  
  We attempted to reach out with a voicemail being left at **************. We are sorry to hear you wish to cancel your order. We are truly sorry for the delay, it is because the vacmop vm252 is on back order that the order has not been sent out yet. But we are working on your request to cancel.
  
  Could you please provide a time that would be convenient for us to reach you in order to help you with this situation.
  
  If you prefer, you can also reach out via phone to **************, Monday - Friday, 9am EST to 5pm EST.
  
  Please reference your account number **********.
  
  Kind ******************************************** Team
  ********************** LLC
  Ninja Help Center

  Customer Answer

  Date: 01/04/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***