Complaints

This profile includes complaints for SharkNinja's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SharkNinja has 10 locations, listed below.

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• 

  SharkNinja

  89 A St Ste 100 Needham, MA 02494-2806

  
• 

  Shark Vacuum/Euro Pro

  5521 Schaefer Avenue Chino, CA 91710

• 

  Euro Pro Operating LLC

  178 West Service Road Champlain, NY 12919

• 

  Shark Vacuum/Euro Pro

  5521 Schaefer Avenue Chino, CA 91710

• 

  Shark Vacuum/Euro Pro

  15820 Euclid Avenue Chino, CA 91708

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vacuum cleaner in July 2022 used it maybe 20 times also purchased the lifetime *** warranty. Vacuum head broke as the beater bar no longer spins. Contacted shark today to file a warranty claim. They troubleshooted and said the head needed to be replaced. Then tell me I have to purchase the replacement part because its not covered under my *** lifetime warranty. So I proceeded to go to their website and look at whats covered under the *** warranty the only thing is says is not filters and pas ect! No where does it state that the main head model is not covered. Then she began to tell me the ect statement means the head nozzle it clearly stated filters and pads ect. That in no way means a minor component of the defective vacuum. This vacuum has been used maybe 20 times in a single family houshold. I paid ****** total and they want me to spend over ****** more to replace a defective part. At this point I want a replacement or my money back I am done doing business with Shark!

  

  Business Response

  Date: 12/08/2022

  Hello *****,

  it was a pleasure speaking with you today.

  An order ******** has been set up and you should receive confirmation of this soon. Once the order is ready for delivery you shall receive a email with a tracking number and then that parcel shall arrive in **** business days.

  If you have any questions  you can also reach out via phone to **************, Monday - Friday, 9am EST to 5pm EST.
  
  Please reference your account number *******.
  
  Kind ******************************************** Team
  ********************** LLC
  Ninja Help Center

  Customer Answer

  Date: 12/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************

• Initial Complaint

  Date:12/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband bought me this coffee maker as a late birthday gift only TWO months ago. The week of Thanksgiving it stopped working. I contacted your customer service team and it took over an hour for the rep to understand the unit DID NOTHING! I sent photos, offered to send videos, etc. Then she tried to CHARGE me for a replacement of a coffee maker that's only TWO months old. She agreed to send it for free.I got my replacement today and it's all scuffed, dented and scratched on the stainless steal part. My unit is in PERFECT condition visually! This is not okay! Almost $300 for a coffee maker and this is how they treat their customers?!This was a late gift because I had COVID which turned into pneumonia over my Birthday and was very ill. I was looking so forward to using it and now it seems they don't even want to back their product and send a replacement that looks like it came from the city dump!

  

  Business Response

  Date: 12/08/2022

  Hello *******,
  
  Thank you for contacting SharkNinja.
  
  We attempted to reach out with a voicemail being left at **************.
  
  Could you please provide a time that would be convenient for us to reach you in order to help you with this situation.
  
  If you prefer, you can also reach out via phone to **************, Monday - Friday, 9am EST to 5pm EST.
  
  Please reference your account number **********.
  
  Kind ******************************************** Team
  ********************** LLC
  Ninja Help Center

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  i tried the number back, the lady i got after going through countless prompts told me call back and select claims! I called back, there is NO CLAIMS on the main menu! I told her I have a reference number she said i have no where to input that! Is there some direct number i can call, this is insanity and wasting my time while Im working!

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 12/12/2022

  Dear *******,

    We see that your order has been setup for your Coffee Bar to come back with the prepaid label being good for 14 days. As soon as you drop off your unit to ***** we will be sending you a new CFP305 to come out to you within 3- 10 business days. 

    Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  Best regards,
  
  ******* on behalf of
  SharkNinja Escalations Team

  Customer Answer

  Date: 12/13/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  First, they call you with their generic phone number to reach them back and there is NO way to get to them. When you call it goes to their generic customer service and they have no clue how to help. *** spent over an hour on the phone and no one knows how to help. The man I spoke with last said he would try to help by sending me a new one. I said i do not have a printer and work 12 hours a day with 4 kids. I assumed he would be MAILING me a label and said i would have my coffee maker by Christmas. 
  

  He also said he would be sending a note to **** that the number she left the calls CANNOT be returned on and that if she was to call me it needed to be later in the day.

  This company has no desire to actually speak to you and they make that clear by leaving a generic number you cannot even reach back to them on and no one will help!

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe that Shark is using tactics on website to claim items are in stock when they are not. They place contingencies on orders online to say that shipment can occur ***** days after order. I find it hard to believe that an item in stock would take 30 days to process and then add shipment time on top of that. I think shark is using a bait and switch tactic to lure people into making purchases then insisting it takes a month to deliver the goods. I think they are taking orders preemptively without notifying or alerting users they are out of stock or in backlog. I would like to know why all my cheap accessories are showing delivery or in process of delivery but the main ticket item hasn't shipped. The website tells me that only the accessories are shipping roughly 7 days after purchase but main ticket item (the flex hair styler) hasn't process. This is confirmed by the charges on my credit card account and does not line up with the call/email received from Shark that all remaining items are being processed to ship. But then they tell me that process could take another two weeks to finally ship. I call this a lie and tactic to purchase their goods with the precognition it was in stock and available for the Holidays when in fact it was not and now may not arrive in time. Money tied up to gifts that won't arrive. I want all my items ordered here no later than December 21st or would like a full refund no questions. Order number is 13513051-00.

  

  Business Response

  Date: 12/08/2022

  Hello ******,

  It was a pleasure speaking with you today. So just wanted to verify we are expecting a stock replenish Monday December 12, 2022. Once stock is in your order will be set up for delivery and should arrive in **** business days.

  If you have any further questions you can also reach out via phone to **************, Monday - Friday, 9am EST to 5pm EST.
  
  Please reference your account number **********.
  
  Kind ******************************************** Team
  ********************** LLC
  Ninja Help Center

   

  Customer Answer

  Date: 12/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a vacuum on Amazon on Jan 3, 2022 and used the device as per the care manual. The vacuum stopped working in November and it does not accept charge anymore.Shark advertises a 2-year warranty - https://www.sharkclean.com/warranty/I contacted customer service on Dec 5, 2022 and the company refused to send a replacement battery after the technician on the call acknowledged the battery was at fault. The technician said the battery is not covered under warranty when it clearly state on their website the battery has a 2-year warranty.

  

  Business Response

  Date: 12/06/2022

  Dear *******
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We want to thank you for speaking with us today to resolve the issue regarding the battery replacement.  You can expect to receive the new battery in **** business days shipped via Fedex.  There is no need to return yours all we ask is to dispose of it in an environmentally safe manner.
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 12/06/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *********************************

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased online a Shark Rotator vacuum model Nv680 order ******** on 11/30/22 for $214.55 and received email confirmation for the same from Shark. On Dec 2 I received in a badly smashed box not the Rotator vacuum I ordered but a Shark Apex. I do not like the Shark Apex. If thats what I wanted I would have ordered it. And most appalling is the fact that they did not bother to contact me for my consent for this switcharoo. It was not a mistake by an order filler because the packing slip clearly said Shark Apex on it. When I contacted Shark on Dec. 2 around 2 pm I did not get an apology and well straighten this out right away. I got a response that it would go to some team to be sorted out time frame unknown. On December 4 I have not heard anything from this team. I want to be assured that the vacuum I purchased Shark Rotator NV680 is immediately being shipped to me or that a complete immediate refund has been issued to me.

  

  Business Response

  Date: 12/06/2022

  Dear *******
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.

  We understand you had received the wrong vacuum from the one you ordered, we apologize for this issue.  We just tried calling and left a voice message to call us back so we can discuss options with you, we want to make this a better experience.  We will keep trying to get in contact with you, we have also sent an email you can respond too.

  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team
  
  

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the Shark Flex style for $261.82 on 10/02/2022 order #********-00. Had the product for 47 days no problem till it started over heating and turning off(once it over heats even after left off unplugged takes several hours to be able to use again) and can only be used on the lowest setting without overheating. Called customer service on the 11/22/2022 to troubleshoot the issue customer service then said item was defective after video call showing the product defective after troubleshooting and would send me a replacement and I needed to send mine back. Okay fine So I received a few emails one with the shipping label to send the item back that was defective and the other two were a new order number #********-01 letting me know a replacement would be sent **** days. Well here I am 12/05/2022 still without the replacement. Meanwhile I just sent the defective product back yesterday 12/04/22 and I called to see what was going on why I havent received the replacement and I was informed that I would not receive the replacement for 3-5 days after the defective item was received back from me. Had I known that I would have sent it sooner. Ive been waiting this whole time for the replacement that was not coming until they received my original defective product back. I was able to use the defective product only on low setting but atleast it still did something. I am very frustrated at not only the only the cost but at the customer service. If I had been informed correctly I would have sent the item back the day I received the shipping label which was 11/22 and Id would have had the replacement by now. For the cost of the item to begin with and for it to work half way after only using it less than 10 times is a bit ridiculous. I think their customer service could be better and for the price we pay for their items youd think they would work correctly and efficiently. All I got was I am sorry for youre frustration. You can track the item you sent back.

  

  Business Response

  Date: 12/06/2022

  Dear ********
  
  
  We are sorry to hear you are dissatisfied with your experience as customer experience is very important to us at Shark/Ninja.
  
  We understand how frustrating it can be waiting for your replacement Shark Flexstyle to arrive.  We will be reaching out to you today by phone at 9AM your local time, to discuss this matter, if we get no answer we will also send an email.  
  
  Should you have any further questions or concerns, please do not hesitate to contact us by phone at ************** Monday-Friday, 9AM-5PM EST.
  
  
  Best regards,
  
  
  ***** on behalf of
  Shark/Ninja Escalations Team

  Customer Answer

  Date: 12/09/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them over a year ago they asked me to send a picture and they never got back to me when I sent it

  

  Business Response

  Date: 12/05/2022

  Hello ****,
  
  Thank you for contacting SharkNinja.
  
  We attempted to reach out with a voicemail being left at **************.
  
  Could you please provide a time that would be convenient for us to reach you in order to help you with this situation.
  
  If you prefer, you can also reach out via phone to **************, Monday - Friday, 9am EST to 5pm EST.
  
  Please reference your account number **********.
  
  Kind ******************************************** Team
  ********************** LLC
  Ninja Help Center

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contact Ninja over a year ago on my complaint and they never got back to me. the pressure lid melted I sent them pictures and never heard from them again.

  

  Business Response

  Date: 12/05/2022

  Hello ****,
  
  Thank you for contacting SharkNinja.
  
  We attempted to reach out with a voicemail being left at **************.
  
  Could you please provide a time that would be convenient for us to reach you in order to help you with this situation.
  
  If you prefer, you can also reach out via phone to **************, Monday - Friday, 9am EST to 5pm EST.
  
  Please reference your account number **********.
  
  Kind ******************************************** Team
  ********************** LLC
  Ninja ***********

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I RECEIVED FOODI NINJA **** AND PANS AS A GIFT. 2 OF THE **** ARE DEFECTIVE. PER THE COMPANY, THEY HAVE A 10-YEAR WARRANTY. THE **** STICK AND HAVE CHIPS. THEY ARE NOT SUPPOSED TO DO THIS. I CONTACTED THE COMPANY CONCERNING THIS MATTER AND WAS TOLD THAT THEY WOULD NOT HONOR THE WARRANTY BECAUSE I "HAVE AN ACCOUNT IN COLLECTIONS." I DO NOT HAVE AN ACCOUNT WITH THEM. I PLACED AN ORDER APPROXIMATELY 6 YEARS AGO, AND I NEVER RECEIVED THE ***** I CONTACTED THEM; HOWEVER, THEY NEVER SENT A REPLACEMENT.

  

  Business Response

  Date: 12/05/2022

  Hello ******,

  It was a pleasure speaking with you today. You shall receive several emails soon. 1st will be confirmation on the order ********, 2nd will be a tracking number when the order is out for delivery and you should receive the order in **** business days.

   If you have any further questions, please don't hesitate to reach out via phone to ************** Monday - Friday, 9am EST to 5pm EST.
  
   Kind Regards,
  
   ****
  
  on behalf of SharkNinja Escalations

   

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  My complaint concerned more than the warranty for my pot and pan.  *********** is not sending the complete pot and pan, the lids are not being sent.  Also, they did not address the matter of their allegation of me receiving an item that was never received by me.  They are expecting me to pay for this item.  This matter must be resolved because if I have another issue with a Sharkninja item and need to make a warranty claim, I will have to file another complaint due to their company not wanting to honor the warranty.  I have to many of their products to have to deal with this type of noncompliance on their end.  All warranties should be honored and they should resolve this matter of an item that was never received.  

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 12/07/2022

  Hello ******,

  
    It was a pleasure speaking with you today. You shall receive several emails soon. 1st will be confirmation on the order ********, 2nd will be a tracking number when the order is out for delivery and you should receive the order in **** business days.

  
    If you have any further questions, please don't hesitate to reach out via phone to ************** Monday - Friday, 9am EST to 5pm EST.
  
   Kind Regards,
  
   ****
  
  on behalf of SharkNinja Escalations

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Shark Stratos and it was missing parts. I called Shark and they won't send me the replacements parts. You spend $500 bucks think they would care enough and just send some replacement parts. I need the following:The actual ODOR DIAL itself, as well as the two cartridges. Duster Crevice Tool Under Appliance Wand

  

  Business Response

  Date: 12/05/2022

  Hello *******,

  We can see an order has been placed for you to receive a **************************************** and a crevice tool. The order number is ********. You should receive a tracking number soon once the order is released for delivery. Any questions please reach out to our team at  ************** Monday - Friday, 9am EST to 5pm EST.
  
   Kind Regards,
  
   ****
  
  on behalf of SharkNinja Escalations

  Customer Answer

  Date: 12/05/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  There are pieces she refused to send which I need. Further, there are issues with the machine in general that she seemed incapable or unwilling to assit with. I would like someone to contact me to discuss a full replacement, and a label to send all of this back. 

   

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  

  Business Response

  Date: 12/07/2022

  Hello *******,

  
  We can see an order has been placed for you to receive a **************************************** and a crevice tool. The order number is ********. You should receive a tracking number soon once the order is released for delivery. Any questions please reach out to our team at  ************** Monday - Friday, 9am EST to 5pm EST.
  
   Kind Regards,
  
   ****

  Customer Answer

  Date: 12/08/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The parts sent did not work. Unit fails and powers off, it was a used unit sent out by Kohls but it is a Shark product so they need to actually stand by their products, which they seem disinclined to do, as they response has been GRUDGING and lack luster. 

  Two Options: I return the *** unit to Kohls and wash my hands of this company. They can send a box/label/working new unit and I can shove the *** unit in and actually get what I paid $500 bucks for, a WORKING SHARK. 

   

  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******