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Business Profile

Circuit Breakers

Epec Engineered Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Circuit Breakers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a invalid invoice with no proof of services rendered on 2/14/2025. I requested the company's service to design and supervise the manufacturing of a battery and charger 2 years earlier. EPEC Technologies team provided two separate sets nonfunctional and incompatible samples of product 5 months past the verbal deadline agreed upon. They attempted to pressure me into signing off on samples even though they were incorrect, with the promise to make the product correct while manufacturing. I did not sign off on these nonfunctioning samples. Post the first incorrect sample they stated that in order for them to continue their attempt to make the product samples correctly, I would have to promise to pay for the **************************** testing required to send said product to me. I mistakenly agreed to pay for this testing in an effort to get the product corrected. After the second faulty sample, I severed ties with the company due to their incompetence, the project being so far behind the agreed schedule and the nonfunctioning samples. They continue to invoice me for DOT testing even though it is no longer relevant since I am no longer taking delivery of the product. The have also not sent any proof or certificate of said DOT testing being performed. This is an unethical business practice and in my 9 years of business I have never worked with a more incompetent team of people. I have attempted to reach out to members of ****'s management team with out a response. I would like to warn other companies about their incompetence, lack of ethics and have EPEC rescind their invoice for $2787.20 of "testing" that was never performed.

    Customer Answer

    Date: 05/16/2025

    I have not heard from the business in response to my complaint. **** continues to send an invoice for testing without proof of this testing or certification ever being performed. Once again, this testing and certification that I am being charged for is not relevant as I have not agreed to purchase the product due to the sample product being defective. 

    Business Response

    Date: 05/22/2025

    Customer came to **** looking for design and manufacturing help. Held several meetings. Then customer became very hard to contact. Multiple attempts to contact customer to meet and develop plan forward were made. No contact with customer until complaint made to ******************** was made.

Epec Engineered Technologies is NOT a BBB Accredited Business.

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