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Business Profile

Endodontics

Southcoast Endodontics P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Endodontics.

Complaints

This profile includes complaints for Southcoast Endodontics P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Southcoast Endodontics P.C. has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The services was wonderful could not ask for a better medical staff. But the front office on the other had is total different. Even the owner had stated the finance mgr would get back to me because she was not in the office, about the difference in what i was being charged than what was quoted to me(189.00) the day of the procedure . I was charged ****** and my insurance had sent me an estimate of what i would owe and it was ****** so the 189 made since since. 12/06/23 i was charged ****** and I've called and left several messages and no response from anyone . Again I'm very happy with the outcome of the medical staff . But disappointed in being over charged and being ignored by the office staff ..

      Customer Answer

      Date: 01/24/2024

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 02/01/2024

      Hi, good afternoon. This is ****** calling from South Coast Andoni. The complaint number is ********. This is a patient of ours and we number 1, we did call him back. Number 2, we have to go through the billing process. This patient actually has 2 insurances. So we had to get we got a denial from the first insurance and then we had to resubmit the the claim to the secondary insurance. So we give the patient an estimate of how much we think they will owe at the end of the appointment. And if that is different than what the insurance actually pays, then we refund them the difference. So we We plan on as soon as we get this payment from the secondary insurance, we will refund the patient, the the remaining payment if there is any. Okay, my number here is ************. Thank you

      Customer Answer

      Date: 02/05/2024

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ********

       In response:

       This claim was filed in November as well as December .I have upload the documents and the amount that the insurance is responsibility for and my costs To not call someone back irresponsible and neglectful.  As you see they also took forever to respond to the BBB complaint.  They have neglect to respond to the client on several occasions.  This matter has been forwarded to the attorney ************** as well ..

      *******************************;

       

      Business Response

      Date: 02/28/2024

      See attached response 

    Southcoast Endodontics P.C. is NOT a BBB Accredited Business.

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