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Business Profile

Foods

FamousFoods.com, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for FamousFoods.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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FamousFoods.com, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 25th 2025 I purchased 2 pair of sneakers from Famous Footwear. I received one pair 1 week later and HAVE NOT received the 2nd pair. When I check tracking it has been in ** since June 1st and HAS NOT MOVED! I have called and supposedly I was being refunded and it is almost 3 weeks and no refund NOR emails stating that I have been! I have left several emails no response and now I cant get through when I call!! I WANT MY MONEY BACK!!! I DID NOT GET MY SNEAKERS!! This is ridiculous!! Documents are included that show everything about my order!

      Business Response

      Date: 07/03/2025

      This complaint is directed to the wrong company. According to the complaint, the customer purchased Sneakers from "********************** FOOTWARE". We are FAMOUSFOODS.COM. We do not sell sneakers. We sell a variety of New England Specialty foods. Kindly rescind this complaint from Famousfoods.com, Inc. and direct it to the appropriate company. Thank you!

    • Initial Complaint

      Date:12/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bottle of Stirrings peach bellini mix and discovered a foreign object in the bottle which poured into my glass. I spoke with customer service who sent a box and shipping label so I could send ******* mix back. I was told once mix was returned a full refund would be issued. I returned mix 11/17/22. Since then my emails requesting updated information have been ignored as are my telephone messages requesting the same. No refund have been received, no communication at all.

      Customer Answer

      Date: 12/12/2022

      I have not heard from the business in response to my complaint.  One email was sent but no refund has been received.

      Business Response

      Date: 01/03/2024

      Good morning, 

      After investigating, we believe this complaint may have been filed against the wrong company. We are FamousFoods.com, Inc. and although we do fulfill some eCommerce orders placed via the Stirrings.com website, we do not show any record of a Stirrings.com order in November 22 from a *************************, nor does our company have any record of sending a box and return label to *************************. We beleive all initial communication may have been between ***** and customer service representatives from Sazerac - The owner of the Stirrings brand. 

      If we are mistaken, and the peach bellini was in fact purchased directly from the Stirrings.com website, we would be more than happy to issue the refund. We would simply need the original order number, or some way to reference the order in our system in order to proceed. If this is the case, please call ************** to speak directly with FamousFoods.com customer service. However, if the product was purchased in a store or any other outlet, product quality issues like this would need to be dealt with by Sazerac directly (Email: ******************* and this is likely who you initially spoke with and who issued the return box and label as we have no record of doing so. 

      Should you have any questions for FamousFoods.com you can reach us at ************** or ***************************************.

      Thank you.

    • Initial Complaint

      Date:09/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some items at famous foods on September 16 2022, order # ******, I never received the order, after contacting famous foods, I have no resolve. I told them I never received the order, they are not responding. I would like a refund.

      Business Response

      Date: 08/03/2023

      Our records indicate that the order ****** was returned to us. We show that we refunded the card on 10/14/2022. Should customer have any further questions about this order they can call us at **************. 

    FamousFoods.com, Inc. is BBB Accredited.

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