Complaints

This profile includes complaints for Enos Home Oxygen Therapy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Enos Home Oxygen Therapy, Inc. has 10 locations, listed below.

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• 

  Enos Home Oxygen Therapy, Inc.

  35 Welby Rd New Bedford, MA 02745-1118

• 

  Enos Home Oxygen Therapy, Inc.

  630 Silver St Agawam, MA 01001-3051

• 

  Enos Home Oxygen Therapy, Inc.

  270 Communication Way Hyannis, MA 02601-1883

• 

  Enos Home Oxygen Therapy, Inc.

  122 Allied Dr Dedham, MA 02026-6146

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  Enos Home Oxygen Therapy, Inc.

  1640 Hartford Ave Providence, RI 02919-3201

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When making the appointment I asked about billing and I was told I would have to check back for details. On 8/9/24 I went to pick up my CPAP machine. When asked about the billing again, I was told I had to call them for details. I asked if I could return it/ get a refund, and I was told I could return it if it didn't work. I was given no paperwork regarding billing/return policies. I was asked to sign a signature pad and when I asked why, I was told it was just because I was picking it up. I tried using it for about a week and a half. I woke up to breathing in water, and had chest pains the entire time. I then got a sinus infection and that's when I called to return it. The machine was picked up. When I asked about billing I was told that the bill was sent out as soon as I picked it up. When I expressed how unhappy I was with all of this, I was told to call back when I got the bill, and she would see what she could do. After multiple voice mails left over a week, I finally got to speak with someone, and she told me there was nothing she could do. I asked to speak to a supervisor and she said there was none. She said she would speak to the patient services advisor and call me back. When I asked to speak with her directly, I was told I couldn't. I have yet to hear back from anyone. I was also told that people never return the machines, so she didn't know what to tell me. I paid the bill, because I don't trust that they wouldn't put it into claims while I was waiting to speak with someone. I never received any documentation on billing or returns. I never received any information at all on how the billing process worked, and if I hadn't called several times, I would never have gotten any information. Had I known any of this, I would not have taken the machine home.

  

  Business Response

  Date: 09/20/2024

  We will be reaching out to patient today to discuss and resolve 

  Customer Answer

  Date: 09/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** ******-welitoff

• Initial Complaint

  Date:09/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for the Spectra breast pump through my insurance. The order I received was a box full of milk storage bags with no breast pump. I reached out to the company several times and have heard nothing. I had twins born and only realized this issue when I returned home. My sons are in the **** and I ended up having to quickly buy a pump off of Amazon so I could get my sons milk. I had to spend over $150 out of pocket. What **** sent me was a very big error and I would like to be reimbursed the $156 I had to suddenly pay to purchase a pump out of pocket.

  

  Business Response

  Date: 09/26/2023

  patient filed similar complaint with our subsidiary company, Breastpumps.com, that actually manages the breast pump benefits. this was their response to her:

  Explanation of Benefits are complicated and we field many calls regarding the breakdown of billed amount, discount, payment and amount saved.
  As the President ***** CEO explained to the submitter of this complaint, the discount listed on the *** is not a payment received by the provider of the service. The discount is an arbitrary amount which the insurance company negotiates to help provide additional savings to their members. The full MSRP of the product purchases was billed to the insurance provider and a payment in the amount listed that the plan paid is due to the customer but not a full refund as full $349.99 was paid to the provider. If a full refund in the amount of $349.99 were to be issued to the customer with only $120 reimbursement received then the medical equipment company would be covering the cost of the equipment instead of the insurance provider who is offering the benefit.
  The insurance plan that issued the *** has a maximum allowable rate of $120 and that is the most that will be covered under the product code that was submitted for reimbursement on behalf of the member. If the member had submitted their own insurance claim the payment amount offered by the insurance provider would be the same amount offered to the durable medical equipment provider.

  
  

  Customer Answer

  Date: 09/26/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This explanation does not explain why I did not receive a breast pump and instead received a box full of milk storage bags that I never ordered. The company never responded to my emails and outreach. Again, because I did not receive my pump and had an emergency c section and came home to no pump in my box, I had to pay out of pocket to quickly purchase a pump because of this companys error.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business Response

  Date: 09/27/2023

  i apologize, was misunderstanding the complaint.  pateint never ordered a pump, only milk bags, therefore only bags were delivered.  see attached