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Business Profile

Subscription Boxes

PostFly, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 14, 2023, I was charged for my monthly subscription of my PostFly Guide Series box ($52.95). After not receiving any shipping notifications or any additional communication for twelve (12) days I became concerned and attempted to contact PostFlys customer support. I located the telephone number: **************, published both on their ******** page as well as on their own website. When attempting to reach support, I received an automated message, indicating the phone number had been disconnected. After growing increasingly concerned about where my $52.95 had gone. I located an email for them and sent the following; I am writing to inquire about the status of my order for my Guide Series monthly subscription box (order no. XXXXXXXX) which was paid for on October 14, 2023. Generally, I receive a notice of shipping within a couple of days after payment but as of today (12 days after payment) I have not received any update on shipping or any other communication. I am partaking in a fishing trip next week and was really hoping to receive my box, prior to my trip. I tried calling the phone number published both on your website and on your ******** page to inquire but found the phone number is disconnected. I would appreciate a response, thank you.As of October 28, 2023 (14 days since my purchase) I have not received my Guide Series subscription box. I would simply request a refund or fulfillment of my order. Thank you.

  • Initial Complaint

    Date:08/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 3 month subscription through postfly. I purchased the most expensive package they have but they sent me the least expensive subscription box which is half of what I paid for. I have emailed them twice to let them know that they messed up my order. I have not heard anything back from them and their customer service phone line no longer exists so I cant call.

    Customer Answer

    Date: 09/10/2023

    I have heard from the business but their responses take days. 
    they sent me a replacement box but they sent me the incorrect box for the second time. 
    the products that they have sent me do not cover the cost of the product I actually ordered. 

PostFly, Inc. is NOT a BBB Accredited Business.

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