Reviews

This profile includes reviews for Everpresent, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Everpresent, Inc. has 45 locations, listed below.

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  Everpresent, Inc.

  84 Needham St Ste 130 Newton Hlds, MA 02461-1616

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  Everpresent, Inc.

  132 Main St Northampton, MA 01060-3160

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  Everpresent, Inc.

  37 S Broadway Nyack, NY 10960-3135

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  Everpresent, Inc.

  361 Elwood Ave Hawthorne, NY 10532-1220

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  Everpresent, Inc.

  27 E Prospect St Waldwick, NJ 07463-2009

Review Details

• Review fromNikki K

  Date: 04/17/2025

  5 stars
  Incredible customer service and communication! We had old VHS and mini-DV tapes that I thought could never be salvaged and EverPresent saved the day retrieving footage from them.

• Review fromTerry H

  Date: 03/24/2025

  5 stars
  I recently had Everpresent do a slideshow of my late grandparents. It spanned from when they were first dating in 1940 to their 70th wedding anniversary in 2012. When I received the final draft, I had tears of joy in my eyes! The slideshow was more beautiful than I had ever hoped for. It was as if my grandparents had come to life again because of how the slideshow was produced. The visual was accompanied by an amazing jazz score. I asked my consultant ***** if she could do something vintage with the old photos. ***** and the designers did just that. They created a vintage scrapbook style slideshow. I am looking forward to starting my next project with Everpresent!

• Review fromSharon P

  Date: 02/24/2025

  1 star
  They negotiate price like a car dealer. We agreed on a price then they sent the bill with an extra $20. I called, said that wasn't what we agreed on, **** said that was the best his manager allowed. Well, why did you say your manager agreed on our number then?? I had them send my videos back unconverted. Ironically, they were charging $50 for shipping, but sent back job undone for free. Horrible business plan and unprofessional.

• Review fromRobert C

  Date: 02/22/2025

  1 star
  It's too long to write out all the problems I have had here. From the drop off, to trying to get someone to call me back, the whole thing was horrible. Two weeks into it I had to leave several messages to get a call back. When the "manager" of the project called me back she had no idea about the project. She said she was working from home on that particular day, and that she would be in the office tomorrow and call me back tomorrow. Four days later after hearing nothing from her, I called again and left a message. She called me back and again, didn't seem to know much about the relatively simple project. She told me she would call me back tomorrow. Again that didn't happen. She waited four days and then sent me an email. That is horrible communication Everpresent. You have had my project for over a month. Then she told me there would be a rush processing fee if I wanted it in the next week. So you want to charge me extra, for a project that you have had for over a moth, which you told me would take 3-4 weeks? All because the manager couldn't return phone calls. I had used them before this. Never Again.

• Review fromTamra P

  Date: 07/30/2024

  1 star
  I sent Everpresent 8 mm cassette to be converted into dvd. I received it. I was given wrong cassette back that I sent and of course wrong dvd .i never saw any of those people before. I also know my cassette tape it was a totally different one I was contacted finally its hard to get support but if you want to order they are right there! I was disrespectful told that they looked into it thats my tape and dvd ! Then I was told I maybe taped over tape. I got a hold of management of support she said theres no more they can do they have exhausted there search I am beyond hurt angry! I had memories of my mommy that passed away and my brother that passed away on that cassette .i can never see them again! I am inconsolable! Lease do not use Everpresent! I wish I would have looked at this site first!

• Review fromMackensie U

  Date: 10/29/2023

  1 star
  I found Everpresent when I wanted to take our old family photos and digitize them as I was working on a memoir with my father. The salesperson on the initial call said that once we dropped our 101 photos off it'd be about 1-2 weeks for them to scan them in and then about a week to get them back. They charge by bundle so I could have had 150 photos, but I had 101 which is the worst amount to have since I paid for 150 photos. What I found was that every step of the way for everything you could imagine possibly they charged you a upcharge - and they kept your photos hostage while doing so, not returning them until you paid for each next upcharge. You had a piece of tape on a corner or a staple? Charge. Your photos are discolored? Charge. oh you want them back? charge. Oh you want them back faster (because I was told a week I said no, and they arrived a month later). Then after all the torture you login and try to get a link to download your photos? request entered, you cant actually directly download them, they received your request and then eventually send you a link. They automatically charge you for storage as a yearly subscription on going unless you get in there to cancel. Here I am thinking that in 3 weeks for less than $100 Id have my photos scanned 3 months later for more than $500 I finally received my 101 photos. Please do not ever use them and try somewhere else.

• Review fromJoseph V

  Date: 07/25/2023

  1 star
  A costly, disappointing company. Our family trusted Everpresent's initial project cost estimate based on their experience and paid a deposit of half up-front, but we were later charged nearly double the deposit amount before they'd do the work, and then ultimately $675 -above- the already higher projected cost, over 15% higher. Take note that our slides were meticulously organized and preserved by a now deceased family member... and untouched since, until they opened them and gave us the projected cost. The project was also over a month late and only completed after we pointed out that their own (poorly designed and limited) app showed there had been no new photos added for over 2 months by the time the completion date came and went. In the end we even missed being able to print out photos for an elderly family member for Easter because they hadn't sent a download link in time (they blamed Gmail's spam filters, ironically in an email response... Which proves their mail was getting through - though I did check to be sure), and the app locks out downloads by requiring an extra step, and despite multiple emails back and forth I gave up. Terrible communication, slow and dodgy excuses in follow-up, defensive... didn't return phone calls, and didn't even have the courtesy to apologize or even try to explain in the slightest for the price jumps or lateness or poor service. I'm reasonable and most often post 5-star reviews across ****** and other sites to reward good companies and help them attract potential customers, as my family and I trust this same review process to help steer us away from these mistakes. After 7 months we did get the files on a thumb drive and are happy to never think about this company again. Whatever good reviews we saw might as well have been for an entirely different company than what we encountered. I can't explain the difference. Ours was a big project and I've never known large orders to be treated substandard.

• Review fromKara H

  Date: 06/23/2023

  1 star
  Ever present made a big deal about how they look at my video as the recording and how long it takes and how much they put into it and make sure its quality when I got four of my digitized videos back. It was all just commercials when I asked for a refund they refused and said that they are not responsible for the contact and when I told them, the person who was in charge of my staff said that they would make sure everything was really well put together and that there was no junk on it, they just said sorry ******* no can do so I spent $300 on just commercials I wont use them again and I wont recommend them save your money by run equipment and do it yourself or find another company

• Review fromCharles P

  Date: 06/21/2023

  1 star
  I recently had some newspapers and glass slides I wanted scanned to files. I got a high quote over the phone, but was told it usually comes in under that and I'd be reimbursed. I received my materials back in a box, with no thought to the materials being at least 80+ years old, and they were folded. I did not provide folded materials. Then I got a form letter saying that certain quality checks were placed against my scans. Definitely not, as the letter mentioned photographs and 35mm slides. I was granted access to the scans and they were awfully skewed and curved. I saw the bill, and it was almost twice the quoted price. I was then told I'd have to speak with a supervisor. I did, and then 2 weeks passed... nothing. Of course they're all nice on the phone - but nothing happens. My contact then was out for a week. Somewhere along the way, someone attempted to correct the scans. I had to ask for that? They're as good as I expect I'll be getting from EverPresent, and clearly no reimbursement for unwanted scans or duplicate charges. I'm cutting my financial losses and walking away with a ****** learned. I had a really bad experience, and would not let them scan an old Polaroid now. Please be careful when paying up front. I was not and it ruined the enjoyment of this project for me.

• Review fromJFD

  Date: 02/10/2023

  1 star
  I dropped off a number of slides and movie reels at a local site in August 2022. It is now six months later, and I have not received my project, nor information on its progress. Numerous phone calls and emails over this long time have produced no results. I am told to be patient. My local drop off site tried to intervene, but I have had no return call or satisfaction from the company. It was even hinted in the contact with my local site that my project may be "restarted." I am extremely disappointed in this company. At this point, I should be given some compensation for this awful service --in fact my entire project should be free! I am worried that my precious photos may be lost.