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Business Profile

Alternative Medicine

Five Journeys, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Alternative Medicine.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction date on my credit card is 06/25/2023. This was a charge for a subscription supplement that I had cancelled. The package arrived at my address despite the cancellation. I phoned the company immediately when I returned from vacation on 7/3/23 to report the issue. I was told to ship the product back to ************************************************ and following their receipt I would receive a credit for the $121.19 charge to my **** card. I have the shipping receipt from the *** Store on *************, **********, ** dated 7/11/2023 with tracking. The tracking shows it was received in ******, ** on 7/13/23. This return, in the original box as I never opened the package, cost me $13.56. I have to date NOT received a credit. I have called the company many times and have continuously only been able to get their voicemail. On 8/17/23 after nine attempts to reach Five Journeys (which is a doctor's ******* I did get a return voice message, which I returned on my lunch hour restating the issue. No one has since returned my call and to date my credit card has not been refunded.

Five Journeys, LLC is NOT a BBB Accredited Business.

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