Complaints

This profile includes complaints for Newton Driving School's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Newton Driving School

  50 Winchester St Newton, MA 02461-1726

• 

  Newton Driving School

  9 Main St Framingham, MA 01702-2907

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29 I paid an amount of $250 for one class and one road test to the Newton Driving School.I was scheduled for a class on May 8th at 12pm and for the road test on May 12th at 10am; I had to reschedule my ****** once from May 8th to May 9th at 3pm due to my ear infection. My infection did not get better so I called to ask if its possible to reschedule both driving ****** and driving exam because I had a fever and ear pain. I was refused in both in a highly rude manner. I felt that I was treated rudely without good cause. I took Ibuprofen, used ear drops and went to the class. On my way to scheduled driving class on May 9th at 3pm I left a ****** review to warn potential school clients to be aware of the highly rude and disrespectful communication of the phone person - who turned out to be the owner.When I arrived to my scheduled class at 2:55, the driving teacher told me that his boss told him not to provide any ******s for me. I was shocked and asked why is that. He called her in front of me and my ****** (who drove me to the class) and she yelled that I will not get any ******s until I delete my review. I said that this is illegal and we are in a free country where everyone can leave reviews. I said that then I would take my refund and she said that I will not get any money back. I took out my husbands phone to record a video, she disconnected. I asked the driver why is this happening and before he closed the door in front of me, he said that she is his boss and he needs to do whatever she tells him to do. I went to the daycare next door to use the restroom and then I left. I would like to get at least my full refund in amount of $250 that I paid using my debit card online on the driving school website.

  

  Business Response

  Date: 05/28/2024

  Customer received a service for a ****** and a road test. On 5/11 she had a ****** and 5/12 she passed a test. She lied and left a slandering review online. She called a credit card company and disputed a charge. We do not work for Free. We need to paid for a services that we provide. We had to File for small claim court to get our money back. Credit card company refunded her money. WE are waiting to  get paid, we will have no choice but to go to court 

   

   

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Newton driving school is so corrupt. Advertise driving hours available when trying to get you to sign up.. Won't let you sign up for any classes until you pay.. Once you pay and try to schedule classes then none are available.. Then you can only schedule 4 at a time which is never disclosed.. Once you complete a class have to wait 24 hours to book another which is also not disclosed. The office is always closed and unstaffed. Then they say that is an RMV rule which is a lie.. Then when you call they hang up on you.. Look at all the 1 star reviews..

  

  Business Response

  Date: 04/22/2024

  Customer  have signed up for ********************** lessons. The same we have transferred paperwork from Massauto school the same day. The next day customer already received an appointment that is unusual with all the schools . Per our contact, customer needs to wait 24 hrs so they can book another ******* Customer became very aggressive and rude, demanding a ******* All the conversations are recorded. He started yelling that he will call the police. We  have told him that we do not tolerate this dis resct and yelling and it will be in a best interest of both parties that we will refund the money within 30 days per our contact  and info that is listed on our website 

  Customer Answer

  Date: 04/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 05/13/2024

  We are following Rmv policy and our Contact 

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am looking for a refund for services I have paid for but am unable to receive. We booked hoping we could get ******s before my son leaves but only after we paid did we find out there were no ******s available. Copy of email trail below On Tue, Jul 11, 2023 at 2:36 PM NDS Newton <********************************> wrote:money is not refundable On Tue, Jul 11, 2023 at 2:25?AM ********************* <*********************> wrote:Thank you for your reply.To make sure I am clear. We are not complaining about the service, we mistakenly paid for a service you couldnt provide. I think under those circumstances we are entitled to a full refund Look forward to hearing from you *****. On Fri, Jul 7, 2023 at 4:01 PM NDS Newton <********************************> wrote:We were closed for a Holiday. Like any other organization! We are not refusing a service. Money is not refundable. We are booking a week out On Thu, Jul 6, 2023 at 8:51?PM ********************* <*********************> wrote: ******************** Newton Centre ** ***** Newton Driving School **************** Newton ** ***** Dear Newton Driving School This is to request a refund for $480.00 for student *********************** as we are not able to book ******s before he leaves for his new job in ******. On July 3rd at *****am we called to ask information about availability of ******s, but no one answered. We left a message explaining our requirements to have ******s in the next three weeks. We could not view availability of ******s on the website, as it is not available to view unless you pay. In the evening of July 3rd, we paid for driving ******s via the website, expecting to be able to book ******s for the next three weeks before ****** leaves the country. After having paid we were able to look at ****** availability and then realised that there were no ******s available within our desired timeframe On July 5th we called to explain the problem and discuss our requirements again. No one answered so we left a message. On July 6th Newton Driving school called to inform us that we could not get a refund back, no explanation was given. We believe your position of not providing a refund is not justified. Please can you send us a check of the full amount, $480, to the address above. Sincerely, *********************

  

  Business Response

  Date: 07/16/2023

  Customer was offred multiple appoitments and he refused  to take them. Once a person is enrolled in a program money is not refundable. We offer lessons 7 days a week, we are booked out 2 weeks it is less than any other school in a area. Customer has 2 yrs to use the money have paid and we have plenty of openings in 2 weeeks