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Business Profile

Energy Conservation Products

Powerhouse Dynamics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Conservation Products.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unresolved customer support issue In a Nov. 11, 2024 email reply (attachment 1) from ***** *******, VP Operations at Powerhouse Dynamics, he wrote, Hi - we will continue to work this case to resolution. Thanks for your patience. in response to my request to resolve an open customer service request. To date, Case #******** is still not resolved.On Dec. 12, 2024 I wrote a letter (attachment 2) to *** *****, President of Powerhouse Dynamics, detailing my unresolved Case #********. To date, I have not received a response from Mr. ************* I have invested $1,401.00 for a 10-year software license and replacement hardware, I expect the system to perform as it did prior to its June 2024 hardware failure. Here are the dates, supplier (Powerwise was a Powerhouse Dynamics partner), costs, and items purchased:1)2023-07-18: Powerwise - $288.00 (cc) SiteSage 10-year license ************: Powerwise - $585.00 (check) replacement energy monitor unit 3)2024-09-25: Powerwise - $528.00 (cc) replacement gateway unit I would like that either my *************** monitoring system be restored to proper operation, as was committed by Mr. ******* in his Nov. 11, 2024 email, or a refund of my $1,401.00 investment in this system which is of no value now.

    Customer Answer

    Date: 04/18/2025

    I have not heard from the business in response to my complaint.

    Thank you for reaching out to PowerHouse Dynamics on my behalf; I have not received any communications from them.

     

    Business Response

    Date: 04/24/2025

    We are working internally to resolve this issue and will update once we have more info.

    Customer Answer

    Date: 04/28/2025

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    Apr. 28, 2025

    The response provided by Powerhouse Dynamics, which reads "We are working internally to resolve this issue and will update once we have more info." does not provide a deadline for resolution or any specifics of what actions are being taken.  I do not consider my issue resolved; please do not close complaint #********.

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ****

     

     

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an energy usage monitoring system called SiteSage made by a company called PowerHouse Dynamics. The system helps consumers understand how they use electricity within their homes. PowerHouse Dynamics makes the hardware and hosts related customer usage data, but sells to consumers through a 3rd-party company called PowerWise. Unfortunately, we have never been able to get the system to work, and their reseller has been unable to resolve our issue. When I called PowerHouse Dynamics to explain that my issue has gone unresolved for many months, they said it's their reseller's problem, not theirs. I have spent almost $3,500 on a solution that doesn't work and the company that makes it and hosts my data refuses to help.

    Customer Answer

    Date: 10/18/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #22391438. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    Michael Monteiro

Powerhouse Dynamics is NOT a BBB Accredited Business.

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