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Business Profile

Heating Contractors

Devaney Energy Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Contractors.

Complaints

This profile includes complaints for Devaney Energy Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Devaney Energy Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Devaney Energy Inc.

      177 Wells Ave PO Box 9120 Newton, MA 02459-3301

    • Devaney Energy Inc.

      PO Box 461 Belmont, MA 02478-0004

    • Devaney Energy

      7 Morrison Drive Mendon, MA 01756

    • Devaney Energy Inc.

      74 Acton St Watertown, MA 02472-2235

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/10/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      ****

       

       

      Business Response

      Date: 12/10/2024

      We have spoken with the customer and have adjusted the bill to the customers satisfaction. 

    • Initial Complaint

      Date:11/18/2024

      Type:Order Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      Devaney stopped responding to texts and emails after saying they would do a tank swap. They have failed to contact the manager (*****) or respond to his outreach attempts.

      ******** ********


      Business Response

      Date: 11/30/2024

      We are in communication with customer to resolve the issue. 

    • Initial Complaint

      Date:07/23/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.ter there has been no response. I continue to receive bills from Devaney with additional late charges. The company clearly mistakingly topped off my tank months after the service was Cancelled. Without a doubt it was a scam to invoice me and force me to pay for the cancelled service at their inflated cost.

      Business Response

      Date: 08/05/2024

      ******************** inquired about oil pricing in October of 2023 never asking to be removed from automatic delivery. He then asked us to remove his service policy coverage on December 8, 2023, and never asked to be removed from automatic delivery. Devaney Energy has done nothing wrong in this issue but in an effort to close things out, we will adjust the bill and resend a new one. 

       

      *****************

      Customer Answer

      Date: 08/08/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************

    • Initial Complaint

      Date:04/10/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *****************************s ineligible for the promotion due to my failure to opt for auto delivery during the initial form submission. I argued that I should have been informed of this requirement beforehand, but ***** disregarded my concerns by stating that the company cannot operate without payment.Due to the miscommunications and lack of transparency, I have been held liable for the charges. Additionally, I raised the issue of an unauthorized hard inquiry on my credit report, which was also dismissed. I believe it is imperative to caution other potential customers about the poor customer service, unwillingness to address customer grievances, and misleading practices demonstrated by this company.

      Business Response

      Date: 04/15/2024

      The customer was offered a free service policy to sign up with Devaney Energy which requires automatic delivery. The customer was on will call which removes the service policy. A tune up was scheduled and the work was done on a time and material basis. 

      Upon review, Devaney Energy has decided to remove the charge from the account and they have a zero balance. 

       

      *****************

      Devaney Energy

    • Initial Complaint

      Date:12/06/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In a letter dated June 12, 2023, I informed ******* Energy that I was cancelling my service effective immediately. A delivery of 85 gallons was made in early August despite a) my earlier notification of cancelation and b) the fact that I did not need a delivery. Upon receiving the bill for $407.49, I called ******* Energy/Devaney and spoke to a customer service representative. Unfortunately, that woman was unable to assist me and indicated she would elevate the issue, but I never heard from anyone and the issue was not resolved. After receiving yet another bill, I emailed Devaney on October 6th but, again, did not receive a response. On October 26th, I sent a physical letter but, again, not response. I finally used the website to try to resolve the issue, but never heard. I am going to pay the bill because i don't want them to adversely impact my credit, but Devaney is charging $1+ more per gallon than my new provider so I would like I refund on the difference.

      Business Response

      Date: 12/22/2023

      This situation has been resolved. The balance has been credited and the customer does not owe anything and the account has been closed,

    Devaney Energy Inc. is NOT a BBB Accredited Business.

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