Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im still swollen a week am a half later the provider has blocked me on text and social media . I missed a day of work and had to go to urgent care to be seen ( so a day of pay and a copay ) . I would like a refund for services. Im still not back to baseline and believe I wont be .

  Business Response

  Date: 05/09/2023

  Dear *******
  
  I hope this message finds you well. I understand that you recently experienced swelling and redness following your RF micro-needling treatment, and I'm here to provide you with some insights on why this might have occurred.
  
  Swelling and redness are relatively common side effects after RF micro-needling procedures, and they are typically temporary and subside within a few days. There are several factors that could contribute to these reactions:
  
  Skin Irritation: The micro-needles used during the procedure create controlled injuries to the skin, stimulating collagen production and rejuvenation. As a natural response, your skin might have reacted with mild irritation, leading to localized swelling and redness.
  
  Increased Blood Flow: RF micro-needling also promotes blood circulation in the treated area, which can cause temporary redness. The increased blood flow carries essential nutrients and oxygen to the skin, aiding in the healing process.
  
  Sensitivity or Allergic Reaction: In some cases, individuals may have underlying skin sensitivities or allergies that can lead to a more pronounced inflammatory response. It's possible that your skin may be more reactive, resulting in increased swelling and redness compared to others.
  
  I hope this explanation provides you with a better understanding of why you experienced swelling and redness after your RF micro-needling treatment. When you reached out to us regarding your concerns you were offered to be seen in person by the ** on staff or to send us updated photos of your progress. We have not received a response in over a week. You are not blocked and have not been blocked from our text line or phone line and have full access to contacting us. Your main concern with the treatment has been seeking a refund and debilitating our business reputation. It is concerning to us as to why you are not responding back to us for progress photos or in clinic follow up. As always we are more than happy to see you in person to address your concerns at no charge to you. Feel free to reach out at any time.
  
  Best regards,
  All In One Laser

  Customer Answer

  Date: 05/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *******************************