We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving and Storage Companies

Move and Improve, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Jon B.

    Date: 01/25/2023

    My ex-wife hired Move and Improve to move her out of our house. I was asked not to be there so emotionally it would be easier but my sister was at the house to help with the move. When I got home in the evening I noticed considerable damage to the walls and floors. My ex-wife refused to file her own complaint. I then contacted ***************************** and after a few days, ****, responded but the soonest he could come and inspect the damages was 2-1/2 weeks after the move. When he finally arrived, with a contractor friend, they claimed over and over "How do we know this wasn't here before the move?" As luck would have it I had taken a few videos of the house the week before (not because of the move) and showed them the video that showed the walls without damage. Their response, "Anyone can change the date on a video. It's 2023, anyone can photoshop an image."This is a gray area. I did not hire them, my soon to be ex-wife did and she signed a document saying there was no damage even though my sister has pointed out the damage before the movers had left. **** and Move and Improve have taken no responsibility for the thousands of dollars worth of damage. They first claimed everything was wrapped so the scrapes couldn't be from them. My sister said nothing was wrapped. A month after the move **** wrote saying, "We always do a walk through after a move to inspect the property." It took him a month to tell me this and my sister said that never happened.Maybe my experience with them would be different if I had hired them, who knows. What I do know is that **** will take no responsibility for his crew and will blame everything on you.PS. According to Consumer Affairs Move and Improve is not licensed to do home improvement. They were several years ago but their application expired over two years ago.

Move and Improve, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.