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Business Profile

Senior Living

AlerisLife, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Living.

Complaints

This profile includes complaints for AlerisLife, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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AlerisLife, Inc. has 12 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This regards ********************* who is deceased. An unsigned letter dated July 10, 2023 regarding a refund check (# ****** for $1,188.45) was received by the co-executor of his estate. The requested document was returned to appropriate address. No further communication was received and repeated telephone calls and an email enquiry have not resulted in additional information. We are attempting to close the estate and need to resolve this matter.The letter states that, should the response not be received the funds would be reported as unclaimed property. A search of the state unclaimed property website reveals that no such file is included in the listings.

    • Initial Complaint

      Date:08/18/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a bill from ******** dated 06/03/22. At the time of receipt, I called the company to ask why there was any outstanding balance, as every copay was paid. I left a message with the account number, name and phone number for them to return the call. The company never responded. Since that time, they have sent repeated bills for the same amount with no explanation as to reason for bill. I have left over 10 messages at the phone number specifically listed on the bill *************. I have a log of dates and times each and every call was made over the course of the last 2 and a half months. They REFUSE to return any calls or answer any phone lines. It has been impossible to get any person to speak with. They expect you to just pay the bill and not question it. I refuse to pay a bill that I don't believe I owe and that they refuse to discuss with me. I spoke with my medical insurance company and they have told me that they do not show that I owe any additional copay. I have a case number from them where they have documented our discussion and the fact that they show that i do not owe this bill.

      Customer Answer

      Date: 08/29/2022

      I have not heard from the business in response to my complaint.

    AlerisLife, Inc. is NOT a BBB Accredited Business.

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