We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Yoga Classes

Down Under School of Yoga

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Yoga Classes.

Complaints

This profile includes complaints for Down Under School of Yoga's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Down Under School of Yoga has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/22/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently I was in *********************************. I saw a flyer for an event over the glasses, silverware etc. I signed up and paid $99.00. The next day I realized I had a schedule conflict and I wanted to cancel and get a refund. The event was two weeks away. I was told I had an account with **********************, located inside of life alive cafe and I could not have a refund, only a credit to my Down Under Yoga account. I never wanted an account with **********************. I was getting a salad at life alive; the flyer was in Life Alive. I feel this is a scamputting the flyer in life alive then tricking you into an account with down **********************. They have my $99.00 and it is wrong. I went to a manager there and said I dont want an account with ********************** with my credit card on file etc. I said I had cancelled promptly and in advance, I should get a refund. The manager was arrogant and asked me if I had looked within myself to try to understand why I made such a ***** decision. I was in *************** as a customer and did not intend to become a member of Down Under Yoga. They said if I cancelled my account they would keep my $99.00. Can you help me get a refund? I think the date of the transaction was 05/31/23. It was less than a month ago. Thank you.

      Business Response

      Date: 07/03/2023

      The location of the workshop flyer is in a shared place of business that is a Down Under Yoga & Life Alive collaboration. Our signs are on the door & the desk for Down Under is not the same as the place to order Life Alive. In order to purchase a space in this workshop this client sought out Down Under's team member & exchanged information with them in order to enroll including their name, email, address, and credit card information. The receipt with our policy on "no refunds to the original form of payment" was emailed to this client as soon as the purchase was completed. This receipt is attached to this response. When the client later reached out to cancel, we provided the refund to her account (which is what was created when she purchased the workshop). This money is available for this client to use towards any of our services. This refund to her account is in alignment with our policies as listed on the receipt provided. 

      Customer Answer

      Date: 07/05/2023

      Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

      [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

      Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

      FAQ

      Regards,

      Liza

       

       

    Down Under School of Yoga is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.