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Business Profile

Garbage Removal

SCS Trash Removal

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm filing a formal complaint for the following reasons: Despite my best efforts to reach someone at SCS Trash Removal (four voicemails and a hand-written note picked up by our trash collector), I can't get anyone at SCS Trash Removal to call me back and follow-up on my issues. My issue is that I provided SCS Trash Removal with updated billing/credit card to process our monthly trash collection fee on March 20, 2024, but they recently billed our previous form of payment ****************** instead. Not only that, they billed us for significantly more than we had been paying for trash collection per month with no explanation for the increase nor approval on my end to do so. As I looked back over the monthly fees increases, they went from $36/mo. which we had regularly been paying each month up to last December 2023. The monthly fee then increased without warning to $45 in January 2024, $46 in February 2024 and most recently $72 in April 2024. The resolution I'd like is to have is the charges reversed for the excess monthly charges in January and February, totaling $19, as well as the entire last charge of $72 reversed and put back on my ****card, given that I'd formally requested our monthly payment to be billed to a different form of payment on March 20th. Lastly, I'd like a final pro-rated balance based on the agreed upon monthly amount of $36/mo. to be calculated for trash removal services through our last trash pick up date, which was last Wednesday, April 17th, which I will then pay by check or cash order to close out my account and services with SCS Trash Removal. I notified SCS of all of these issues through voicemails left unanswered on April 12, 15, 16, and 19 and a handwritten not that I left for them and that was picked up on April 17th when they last picked up our trash. A letter that still didn't prompt a response from them.

    Business Response

    Date: 05/07/2024

    BBB Received the following message from the consumer: 

    The situation has been resolved. SCS Trash called me this afternoon (04/22). They intend to reverse the charges to my **** card. (Hopefully, they will. I think they will.) I've given them my updated billing detail to move forward. They were experiencing extenuating personal circumstances these past few weeks.

    Customer Answer

    Date: 05/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

SCS Trash Removal is NOT a BBB Accredited Business.

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