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Business Profile

Solar Energy Design

BPVS, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Design.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kevin J

    Date: 08/28/2023

    Kevin J

    Date: 08/28/2023

    Terrible customer support on incorrect installation of roof panels and refuses to accept any responsibility to help to repair damage

    BPVS, Inc.

    Date: 08/30/2023

    Our records document :

    The customer's system was installed in 2008 with a full 5 year warranty on workmanship.

     The customer sent a picture of a leak stain in late 2012 - we responded immediately and resealed all the solar mounts in the vicinity of the stain. We have photos of those mounts whose original sealant was intact. There was no report of any leaks thereafter in 2012 or 2013

     The customer expressed interest in expanding the ** system in 2013 and we responded with a Proposal . The customer chose another contractor.

    In 2017  the customer asked for  a retrofit proposal for our original installation  and that of the later contractors' . The customer did not respond to our sent Proposal

    In 2022 the customer requested a proposal for complete removal of our original installation  and that of the later contractors'  and the re-use of the solar modules for a ground mount.  Our Proposal was sent after a site visit. There was no response accepting our Proposal.

    In  August ****************************************************** re-roofing his home and sent us photos. We invited him to come to our office and meet with me to discuss the situation. 

     In all instances we responded to the customer courteously .  We're happy to show BBB this documentation and especially the email string and the customer's change of tone from 2022 to the present. 

BPVS, Inc. is NOT a BBB Accredited Business.

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