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Business Profile

Car Stereos

InstallerNet, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Stereos.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 29th 2024 Installer Net Installer Technician **** ******** Installed a brand new ***** 4 camera dvd security system at my home. Installer Net installed ***** ************** in people homes. I paid a fee of approximately $750.00. ***** gave me 1yr service warranty .About three weeks ago, I notice on my driveway and front yard security camera, that the motion light was not coming on, when I approached the driveway and the yard. I called The Installation Supervisor ******** at ************ to inform her of the problem I was having with my camera system, She told me to call Raad. I call Raad twice, he never return my call. I then called ********, and she keeps giving me lip service, that he would call me. Raad call 1 week ago today, and assured me he would get back to me to resolve the problem, he never did. Right now my cameras are not working and no one call. I told ***** customer service about the above, I was told in order to find out what the problem with the system, I would have to act like Raad to fix the problem, like climb ladders and pull cables etc. First off I am senior citizens, who suffers from vertigo, I cannot climb ladders to find the problem. I paid Installer Net to do the work. I am a retired ******* era Vetrand who serve my Country. Installer Net must learn they have to treat their customers with respect and dignity, for example if friends and family ask me would I recommend Installer Net to install a camera system for them, I definitely would say no. I want Installer Net to Have Raad come and do the job he was paid to do.

    Business Response

    Date: 04/11/2025

    Hello ****************** you for your feedback. 

    We reviewed your account and see we successfully completed your installation 11/29/24 and we received a call from you on 12/6/24 that 1 camera needed to be checked as it stopped working. We coordinated with the installer to prioritize returning to your site and he make some adjustments on his schedule to ensure returning as quickly as possible, and returned without cost on 12/11/24 to address that 1 camera. 

    We then received a call from you on 3/18/25 with some general questions and were unable to reach the installer. We did explain that the installer had been on medical leave and had just returned back. We contacted the installer with your questions and provided you with the answers. 

    We received a call from you 3/31/25 (a Monday morning) and you indicated your motion detection had issues and you indicated you were upset you left a message for the installer over the weekend and didn't get a call back. We explained the technicians sometimes are closed on weekends or on projects and usually return the call by the next 1-2 business days. We contacted the installer and asked him to call you. You called back 2 days later and said you didn't hear from the installer; the installer indicated he did call him but wasn't able to reach you at that time, so we asked the installer to call again and he indicated he did make contact with you. The installer advised the issue is either something in the settings or the camera itself. 

    Our lifetime installation warranty covers the work the installer performed for as long as you own your home; however, our warranty does not extend to the product itself or settings within the product. We are happy to dispatch the installer again, however, due to the items mentioned falling outside of our warranty the installer does reserve the right to charge a fee for the return. We will be reaching out to you again to see if you'd like to schedule that return visit. 

     

  • Initial Complaint

    Date:07/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have hired installerNet 6/1/22 to install camera at my house, with the agreement of 6 cameras for $850.00. They sent a technician to do the job. After installing all the camera only one works out of the six, and the *** was put in wrong spot(Attic). When I contacted the company with the issue, it has been two months almost and no resolution I also felt the technician who is subcontractor is giving me the run around because he was here twice after that and asking me more additional money $280 to complete his job.I am asking installerNet to complete the job or full refund. Thanks. Best regards.

    Business Response

    Date: 08/02/2022

    The *** was placed in the attic as the customer's cable was not long enough to install the *** at the original requested location. The installer suggested this as a cost cutting measure to ****************** because cable extensions would have then been required and are an additional cost. We had already sent the tech out two additional times to address the cameras not working and move the ***, however, the customer himself was not present on the 1st revisit (his significant other was, however, the technician wanted to ensure ****************** approved of the work so he left and advised he would reschedule when ****************** could be present onsite), and on the 2nd visit, ****************** did not agree to pay for the cost of the cable needed to extend the cable so the *** could be placed in the originally discussed location, so the technician could not proceed. The installer does have the right to **** for additional cable as materials are not part of our quote and it's verbally advised to the customer prior to scheduling installation, and also listed in writing on the customer's receipt. I had a discussion with the installer and ****************** last week and the installer is going to provide the extra cables for free to get the customer taken care of.  I already scheduled an appointment between the installer and ****************** for 8/12/22 at 8am-9am arrival  to move the *** to a different area agreed upon by both parties (a laundry closet), and to troubleshoot the cameras that appear to not be working. 

    Customer Answer

    Date: 08/12/2022

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ****

     

     

InstallerNet, Inc. is NOT a BBB Accredited Business.

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