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Business Profile

Curtain Manufacturers

Kwik-Hang

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Curtain Manufacturers.

Complaints

This profile includes complaints for Kwik-Hang's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kwik-Hang has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Kwik-Hang

      521 Mount Hope St North Attleboro, MA 02760-2611

    • Kwik-Hang

      521 Mount Hope St Ste 206F N Attleboro, MA 02760-2611

    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. However, I would like to add the business did not communicate, rather just sent the missing products to me. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ********* ********

    • Initial Complaint

      Date:03/28/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.could make an insurance claim.We have related all of this to Kwik-Hang along with a pdf of the tracking records in emails dated March 13 and March 24, 2025, asking them to reship the order. We have received no reply to either of our emails and cannot find a phone number for the company.We then disputed the charge with our credit card company.

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.ally engineered to work together. If the end brackets you have are from a different company, they may not be compatible with our center supports in size, shape, or fit. Unfortunately, we cannot guarantee that our products will function properly when used with third-party or imitation parts, and we do not design our items to match the specifications of products from other brands.Additionally, if all three center support brackets broke during installation, this may indicate that they were being installed on trim that is not compatible with our design. Kwik-Hang brackets are intended for standard door and window trim use and may not perform appropriately on trim outside of those specifications.We recommend purchasing all related components directly from Kwik-Hang to ensure compatibility and quality. In this case, we encourage you to contact the retailer from whom you purchased the end brackets, as their specifications differ from ours.***** ********* Kwik-Hang ********************************

    • Initial Complaint

      Date:01/23/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:07/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I have not heard from the business in response to my complaint.

      This appears to be the  norm for them. I see their advertisement on my FB page continually; I've even commented on the feed. No response there either.

    • Initial Complaint

      Date:01/21/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 certain end brackets. When they arrived and I went to hammer the refund one into place, the tack broke off. Since then I have emailed them twice, messaged them on ******** and Instagram and no response. I will be following up with my bank to file a dispute for a full refund.

    • Initial Complaint

      Date:12/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased their product in order to hang curtains at a new property. I purchased them on November 23rd for a move on Dec 1st. I paid $83 including $7 shipping. I did not receive the product until December 21st. Almost a month later. I contacted their "customer support" 5 times with little to no response other than "your item shipped". Why did it take almost a month to receive my product. By that time I had already purchased other window dressings. So when I received the product I asked for a refund. They only refunded me $75 and made me pay the $13 to return the product before they would refund my money. They have absolutely NO customer service and they hide behind "we are a family owned company please by nice". What a joke.

    • Initial Complaint

      Date:08/17/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:03/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:03/29/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.

    Kwik-Hang is NOT a BBB Accredited Business.

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