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Business Profile

Fence Contractors

National Fence and Supply Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a fence put in last fall which cost me over $26,000. Then during the winter we had a bad rain storms with high winds. Both of my gates blew opened and I had to bungie cord them and I had to put planters in front and back of the gates so the wind can't push them one way or another. It looks crappy! In early spring I call *** the saleman and he said that they would take care of it. I knew it was a busy time of year, so I waited patiently for them to come out. They never did, I called all summer long and it is very frustrating that they only have a answering company and not a person in the office. I call at least 8 times throughout the summer with no return phone call. The gates latches are being held by a pipe in the dirt. It needs to be a longer pipe and it needs to be cemented in, because during the heavy rains and the ground is muddy and the wind pulls the pipe out of the gound. I am a 65 yr old women so I can't do the repairs myself and I paid enough for this not to happen. The last message I left was last week and I instructed the person answering the for to give it to both *** and the owner of the company and I had stated that I was going to go to the BBB if I don't hear back. So this is why I am reaching out. Thank you

    Customer Answer

    Date: 11/08/2024

    I have not heard from the business in response to my complaint.

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want to purchase a new fence my property I gave a deposit on 9/74/22 $3430.00 , Job was to be done by middle of Oct. They have not started yet and I can't get in touch with them they won't call me back I went to see them today October 28 and they said that I'm not even on the job plan and then it won't give me my money back thank you

    Customer Answer

    Date: 11/08/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *****************************

National Fence and Supply Co. is NOT a BBB Accredited Business.

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