Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a deposit of $595.00 in October, 2023 for service that was not provided.. I requested a refund on May 8,2024..At which time I was told that they would have to speak to the company owner to move forward.. I did not receive a refund or follow-up call, so I reached out again on May 21,2024.. I was then told again that they would have to speak to the company owner.. I continue to be at square one.. Please help.. Thank you.

  

  Business Response

  Date: 05/21/2024

  The refund check was put in the mail on Friday and the customer should be receiving it in a few days. The person she spoke with is still learning the position and does not have access to payment/refund information. The return of the deposit is a COURTESY as the 3- day right to cancel her contract is long past. This customer pushed out her Softwash job from the fall to the spring because she felt it was too late in the season. When she called our office in the spring for the work to be done, she was aware it was weather permitting. At that time, we were still experiencing frost alerts! As professionals, we would not complete the Softwash until the weather was a bit warmer as the product would not work to our standards. Due to her impatience with our company and getting the work done she stated she found someone else to do the work. We graciously agreed to refund her money and was advised it could be 7-14 business days. 

  Customer Answer

  Date: 05/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:05/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had gutter helmet come out and do a "soft wash" and install new gutters with helmets. They installed downspouts in the incorrect spots, then over charged us by $995 (double charged for the soft wash). They repeatedly claimed theyd send someone out and look into the charges but never did, and have now stopped responded completely.

  

  Business Response

  Date: 05/23/2023

  We will send a technician out for the repair Thursday, barring any inclement weather.  We will call on Wednesday to confirm and let you know the time frame. 

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a gutters installed by this company and I authorized them to take money off my credit card and the remaining balance of $800 dollars I would pay on my own so I had a death in my family that prohibited me from paying the remaining balance so on 4/26/23 they took upon themselves to charge my credit card without my consent for the balance which wasnt available thats why I didnt use it for the total amount and when I called to ask why the supervisor *********************** told me he didnt care about my situation he needed his money instead of reaching out to me in a respectful manner they sent 2 bills and thats it so I just wanted to let you know that as a business they should do more for to receive money instead of using my card without my consent and talking to me rude cause my intentions was to pay them Id appreciate your help thanks

  

  Business Response

  Date: 05/01/2023

  Our company called this customer numerous times in regard to making arrangements to pay the balance of $800.  We also sent several invoices to the customer with no response. The Job was completed in December making the over due balance 120 days old. The card was authorized to be charged as part of the signed agreement. The company would like to know when she intends to pay our company the balance of $400 still owed. Please call the office to make arrangements for the payment. 

  Customer Answer

  Date: 05/02/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I dont agree with the company cause I never authorized them to take the remaining $800 dollars I was always supposed to pay them and they agreed and reached out once through phone and once through mail so I never authorized them to use my credit card cause I didnt have the funds on it and if U go back to listen to the call on  in November they came to my home unauthorized and I told her then how much I had to give them cause they were there and had started the job I let them continue on the agreement of me paying out of pocket the $800 dollars  

  

  Business Response

  Date: 05/02/2023

  The contract specifically states the customer would be paying the deposit and balance on the credit card listed on the contract which includes her signature authorizing the company to charge the card. There were several opportunities for the customer to respond to our invoices and phone calls in order to express she would like to use a different form of payment. We did not receive any correspondence until the card was charged for a partial balance. A balance of $400 is still due and as noted on the contract the balance is due at time of completion of the job.