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Business Profile

Boat Equipment

Flexifabrics Marine LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered covers for boat fenders on 4-9-24, I received an email on 5-7-24 that they were produced and leaving the facility and I should receive tracking info soon. I received a email 6-3-24 stating my package was dropped off at *** and should be arriving this week. I asked for tracking info again and still didnt receive. I sent another email 6-14-24 and received a response 6-18-24, that there was an issue with their *** Account and the covers finally went out on 6-13-24. I asked for tracking info again and still didnt receive any tracking info. I sent another email and received a response on 7-8-24 that there was a mix up with my order, it was sent to a different person. The items were being returned and they were reshipping my items. I have requested tracking info after each email and still havent received any tracking info. I would love to receive the items I ordered, if not Id like to be refunded.

    Customer Answer

    Date: 07/29/2024

    I was contacted, stating my order was shipped to someone else. They have received it back and he would be sending me tracking information. I was told my order was shipped and to download a shop app to get the tracking information. I downloaded this app and there is still not any tracking information. 

  • Initial Complaint

    Date:07/03/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Lied about shipping times Never received my order then just responded with *** lost it not my fault and now won't answer back Company is a scam

    Customer Answer

    Date: 07/14/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 07/15/2024

    ******************************* ordered custom made products from my company on May 17th, 2024. As stated on our website, we cut, print and sew all fender covers, so the lead time is 3-4 weeks. Nicks order was delivered within our lead time on June 18th per *** tracking number: 1ZRR73830393182686. After receiving the products, ******** submitted a chargeback dispute in an attempt to recover funds for products that were delivered. I also personally inspected his order, so I know nothing was wrong with it. We were very thorough with our correspondence, despite his threats, harassing emails and unprofessional behavior. This is an attempt by a client to get free products but issuing chargebacks with his bank, submitting false claims to the BBB and sending us threatening emails. Please ************************* as a scam artist and flag him in your system as an unlawful buyer. I also posted 4 screenshots of ***** order, his delivery confirmation from *** and my email to him with his tracking number. 

    Customer Answer

    Date: 07/16/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    I Have provided screenshots of the emails where the company states they know I didn't receive my package and are still waiting to hear back from UPS...they never gave me a tracking number for the second package and quit responding back..and no where on the website does it State the lead time is 4 weeks...I ordered the product in May and it's half way thru July and still no product

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ********

     

     

    Business Response

    Date: 07/18/2024

    The customers package was delivered on 6/18/24 via *** tracking: 1ZRR73830393182686. You can see below we clearly state 3-4 week lead time for custom items on our website: ******************************************************

    Delivery: Once it leaves the manufacturer, you will receive an email with tracking information. Custom orders generally take 3-4 weeks for delivery within *************. This may change slightly depending on production schedules.

    Customer Answer

    Date: 07/22/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

    Please provide the tracking number for the second shipment that you keep saying you sent me.. not the first one the second one please
    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    ********

     

     

Flexifabrics Marine LLC is NOT a BBB Accredited Business.

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