Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Able Asphalt to repave our driveway. They replaced the driveway 9/20/22. Since then it has been falling apart and washing away. We called them several times to come look at the driveway and they did not respond. They came today 7/20/23 and refused to fix the driveway and walked away mid conversation. All we want is the driveway fixed, redone, or money back so we can go with another company. The driveway was over $10,000 and we waited over 6 months for them to even start the project.

  Business Response

  Date: 07/25/2023

  On 3/16/22 the ********** got a quote for $10,179.00 which included having a new driveway and re-installing cobblestone and installing shells for boat area, the ********** accepted the quote and job was completed on 9/20/22..

  The ********** paid and were very satisfied with the job preformed. 

  June 15,2023 **** called office stating that he was having a problem with tire marks, flaking and driveway too soft. I explained that this is normal especially with the heat weather we been having, I told him I would send someone out to look at it as soon as we had some availability. On 6/26/23 **** called again thought we forgotten about him, I explained that we are extremely busy and someone would be out to look at the driveway, he got very angry and said we need to come fix this right away or he was getting an Attorney. Finally made appt with **** for 7/18/23 and then we had to cancel due to a family emergency. On 7/20/23 called and confirmed that **** with Able Asphalt would be out.. As **** arrived on site **** begun yelling and swearing that his driveway was all messed up, and that we needed to redo his driveway all over again, **** said calm down no need to be disrespectful and lets talk, **** calmed down for few as **** begun taking picture's and walking driveway site with **** and explained to him that what he sees is excessive tire marks in same areas from turning and that the rest of driveway looks good. **********************, swearing to point where **** felt threatened and so he walked away and left site. We have never experienced this with customers in our years of being in business. Very unnecessary.

  on 7/24/23 We,  Able Asphalt called sales rep from asphalt plant and explained situation. Sales rep said he would be out to site to ***** and let us know his thoughts on driveway.

  Thank You

  Customer Answer

  Date: 07/25/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  The explanation of the what happened at ************** false.  There was no swearing involved in the discussion that took place between *** and ****. My son was witness to the interactions between *** and **** and no swearing was involved.  *** was trying to explain the situation and showing **** handfuls of asphalt that had washed away off the driveway and **** kept saying I will not redo the driveway and walking away. The driveway needs to be repaired, no one from asphalt company has assessed the situation as of yet (7/25/23) Thank you.
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***

   

   

  Business Response

  Date: 07/28/2023

  We are awaiting to hear back from the sales rep of the asphalt plant in order to make any decision what is to be done at 77 ******************* Able Asphalt do stand behind our workmanship and take very great pride in our work. 

  Thank you.

  Customer Answer

  Date: 08/03/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  Glad Able is willing to stand by their product- I will believe that when the situation is resolved and our driveway is redone. Hopefully they will be able to repair it. Thank you
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ***