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Business Profile

Building Contractors

Helping Hand Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/26/2023, we paid $13,000 to ********************* as an initial deposit for demolition of existing deck and shed (underneath deck) on our property. Work began on 10/30/2023. An additional $6,000 was paid on 11/17/2023 for additional materials. Work continued through mid-December 2023. In early January 2024, we contacted **** to inquire about the deck completion. He stated that he would send someone out right away to complete the entire job. No one came and there has been no work on the deck since that time. We have reached out to **** (Helping Hand Construction) numerous times via voicemail and text since January 2024 with no reply. Our deck has not been completed including replacement of ***** siding removed from location of existing shed and under slider and and we still have not received a response from ****.

    Customer Answer

    Date: 06/10/2024

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 06/16/2024

    Good evening Sir/Madam:

    Please see the attached response to the above referenced complaint number.

    Sincerely, 

    H2C, Corp.
    *********************

    Customer Answer

    Date: 06/17/2024

    Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

    [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
    We want to make it clear that we would like the project completed on the dates offered by the business. As indicated in our attachment response, there are inaccuracies in the statement made by the business. That is the reason we have selected the dissatisfaction response.


    Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

    FAQ

    Regards,

    **** And *****

     

     

Helping Hand Construction is NOT a BBB Accredited Business.

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