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Business Profile

Energy Management Consultant

Energy Advocates, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Energy Management Consultant.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** from Energy Advocates continues to call me incessantly despite blocking every number as he calls from different numbers each time and uses local numbers! These are robocalls and I am on the DO NOT CALL LIST!! Please HELP!!!

    Business Response

    Date: 04/04/2023

    There is a well known scam involving robocalls from someone named ***** who claims to be with a company called Energy Advocates.  This is a scam.  This is not a real person and they are not calling from a real company.  No one with a legitimate business would do this.  They are trying to collect information from you that they can put in a data base and sell to criminals. 
    You should hang up when they call and you should file a complaint with the Federal Trade Commission.
    What you should NOT do is ****** the name Energy Advocates and choose random companies who you accuse of this with no evidence whatsoever.  All that does is further victimize innocent people.  So, no, I cannot help you.  I am not making these calls.

    Customer Answer

    Date: 04/04/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    *************************

  • Initial Complaint

    Date:03/18/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call me all the time. *** asked to be on the do not call list many times. They still call me all the time. Want them to stop calling me.

    Business Response

    Date: 03/19/2023

    I do not know who this person is but he is complaining about a well known scam that involves robocalls that automatically call people repeatedly and say they are ***** calling from Energy Advocates.  This is a scam and the robocalls are looking for personal information that they can collect and sell.  No legitimate business would do this.  This is obviously a scam.  There is no real person named ***** calling from a real business called Energy Advocates.  I have had this problem before.  People who are the victims of this scam actually think they are being contacted by a real company, actually trying to do business this way.  They are not.  I have not called these people.  I do no telemarketing.  I do not engage in robocalls. People like the person complaining should not just reach out and accuse innocent businesses of trying to contact them when they have absolutely no evidence that the people they are accusing are the problem.  This person should file a complaint with the ************************ and stop accusing people without evidence.  And, I would request he stop contacting me and using the BBB to do so.  Thank you. *************************

    Customer Answer

    Date: 03/19/2023


    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response is rude and unnecessarily pointing fingers back at the person. I am satisfied that my issue will not be resolved and may have been directed at the wrong organization but I was following advice found about these repeated calls. Please go ahead and close this case and advise the responder person to not be so emotional.   Good luck. Issue #********. I understand that by choosing to accept / close the business response that my complaint will be closed as resolved. 

    Regards,

    *************************

  • Initial Complaint

    Date:12/23/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received multiple daily from ***** of Energy Advocate. It is really annoying. I got calls from them 3-4 times a day. I block the number but they would just call from another phone number. Please stop ***** from Energy advocate!!!!!!!

    Business Response

    Date: 12/24/2022

    Dear ******** - I understand you have been contacted by someone named ***** who said they work for Energy Advocates.  They do not work for me and I engage in no telemarketing.  You have been contacted by someone who is running a scam by robocalling as many people as possible. They are collecting as much personal info as they can so they can sell it to unscrupulous people to use in other scams. If you think about it, no legitimate company would do business this way.  That is why they are using a random name like Energy Advocates.  Its not a real company.  Now, the unfortunate thing for me is that you and many others like you simply ****** the name Energy Advocates, find some legitimate company to target to blame and then make accusations with no evidence what so ever.  I have had so many harassing contacts via my website that I have had to remove it from the internet.  In some cases people have threatened my safety. This has significantly hurt my business.  So, you have taken a very bad situation and made it much worse for me, the victim of these criminals.  The only thing you can do about this problem is hang up when they call you and file a formal complaint with the Federal Trade Commission.  I suggest you spend your time doing that instead of searching for other victims you can then victimize further.  

    Here is a link that might help you understand what is going on here:**********************************************************************************************************************************

     

Energy Advocates, LLC is NOT a BBB Accredited Business.

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