Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently was asked to give a review of Alignable to the BBB, so I did give a 1 star review based on the fact that Alignable was a business was using a pop up window survey to fear mongering to its cleints that they would be liable for monetary penalties and jailtime, if they did not fill out the *** governemnt forms to disclose personal information. This legislation was found to be unconstitutional TWICE recently, in appeal by teh government, and it was determined that States have the uothority only to regulate business in this way. Alignable was not only supplying misinformation, but they were intenitonally using predatory tactics to send thier cleints to contact a for profit business for "help" in submitting this information to the government, which was determined by court of law to be illegal to collect... One day after submitting this review, my account was deacivated, and I lost all access to my account and connections on the Alignable platform. This business should be RED FLAGGED immediately for predatory practices.

  

  Business Response

  Date: 01/09/2025

  Thank you for sharing your concerns. We understand the sensitivity around the *** notifications and the recent legal discussions related to it.
  
  Our intent was to remind business owners of the need to review their obligations with the Fincen (Finance Crimes Enforcement Network of the ***********). The notifications were not meant to promote any third-party services but to highlight the importance of determining if filing was necessary for your business.
  
  Alignable paused the notifications back in December, and we only resumed them after being informed that the matter was settled. We suggest using file forms as per the recommendations from Fincen, but please be assured that we are not specifically promoting any third-party services.
  
  We appreciate your feedback and encourage all business owners to stay informed and consult legal experts to make the best decisions for their situations.

  Customer Answer

  Date: 01/10/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The response does not at all address the fact that my account was dissabled by the platform after I blew the whistle on them. I do not feel the response was adequate regarding my complaint in general, and Alignable should be sited for poor business practices. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business Response

  Date: 01/13/2025

  ******,
  
  After researching your account, we are unaware of any issues with your account access or activity currently or in the past. 

  Based on your complaint and demands to the BBB, we recognize that you have significant issues with Alignable's business and communication practices that we will be unable to overcome. We no longer believe we are a good fit, and as such, we have terminated your account as outlined in our Terms and Conditions Section 7.1 (agreed to by you upon signing up for a profile on Alignable) which reads as follows:  "Alignable may terminate the Agreement and your account for any reason or no reason, at any time, with or without notice. This cancellation shall be effective immediately or as may be specified in the notice."

   

   

   

  
  

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  This business harrased me for days to write a BBB review. I did, and they did not like it. I highlighted unethical business practices that encouraged fear, were direct lies, and tried to scam their patrons... My account was terminated within 24 hours of this review on the BBB site. This company is LYING. They should be sighted. Their statements in the subsequent communications are ALL FRAUDULENT. Just like the original issue I had with this company fraudulently encouraging people to give sensative, personal information away to a third party business, and to the government, for the *** which has been determined to be UNCONSITUTIONAL twice. 

  BBB, you need to formally cite this business for lying to customers!

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

• Initial Complaint

  Date:12/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not sure how they received my information but I've been weary of them from the beginning because the person they said invited me to connect on the platform isn't someone I know well, but just met professionally.I assumed all was well until I received an email early on requesting me to recommend a business I've never heard of nor worked with before, and at that point I was ready to be done with this business. It didn't make sense to me, so I don't trust any of the referrals on the site are real.I went onto my profile, which I waited to do because I was scared to even sign back onto the site, but I went back on my profile to request they delete my information and was met with the below requirement that I am not comfortable submitting (therefore my data is being held hostage by this site):Attention! To prove your identity you must provide a photo of yourself holding your identity document next to your face, where both are visible and legible in the photo. Must be either a PNG or JPEG While the other pages on the site are branded with the logo, When you click the link "Submit a request to download or delete my data." from the Privacy Policy Page (***************************************************) it takes you to a page of your Privacy Rights (unbraded) and from there you can choose "Delete my Personal Information" and are taken to another unbranded page that requests the photo of yourself and an identity document where the url is ************************************************ and I refuse to submit any additional information to this business personal or otherwise. I have no idea who these people are or what they are after and would like help getting my information removed from their site permanently.

  

  Business Response

  Date: 12/30/2024

  Hi ******,
  
  Thank you for sharing your concerns. We deeply regret that your experience with Alignable has left you feeling uneasy. Transparency and trust are incredibly important to us, so Id like to address your points directly.
  
  Invitations to join Alignable are sent by other members, but we understand your hesitation if the connection was not someone you knew well.
  
  Regarding the recommendation request, its meant to help members support businesses they trust, but we see how this could feel confusing if the business wasnt familiar to you.
  
  For data deletion, we use a third-party tool to ensure compliance with privacy laws around DSAR and CCPA, which is why the page is unbranded. The photo ID request is a security measure to protect your information from unauthorized access, download or deletion, but we understand your concerns.
  
  We have removed your information by completely deactivating your Alignable account, this also unsubscribes you from any further communications. 
  We appreciate your feedbackit helps us improve and better serve our members.
  

  Customer Answer

  Date: 12/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alignable does not give any notice of an annual subscription renewal. I was shocked to see a charge of $288.00 entered on my Apple Pay. I discovered the charge early Tuesday morning, December 17, 2024. It was entered late night on December 13, 2024. I havent used their service for many months. It is simple to put a reminder notice out. The only reason that I can think of for not doing it is to trap people unaware and saddle them with a large fee. This is unethical, in my opinion.

  

  Business Response

  Date: 12/18/2024

  Hi *****,
  
  We sent you a reminder email on 12/10/24 1:01PM, which we show you opened two times. I attached the screenshot.  We wish you would have reached out to us or cancelled prior to the renewal as this was sent 3 days before and gives instructions on how to proceed to cancellation,  no action results in a renewal.   The auto renewal is also in the terms and conditions agreed upon when you sign up for Alignable and again when upgrading.
  
  We are sorry that it wasn't clear to you, but we did refund your latest payment and cancelled your premium membership.  The refund should post in the next 5-10 days depending on your bank.
  
  
  

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having an issue with this company for a little over 1 year. I gave them access to my address and right after I knew I should not have. I have been trying all this time to have them deactivate my address book. Their site is very confusing and run by a bot. You can't talk to anybody.

  

  Business Response

  Date: 12/10/2024

  Thank you for reaching out about this issue. I looked into this and your address book was previously deactivated.  I did however completely deactivate your account to remove your information. 
  
  We do our very best to make sure all communication on Alignable is as transparent as possible. When you click "invite" or "add to network" emails are sent out to the contacts you select. In your case, you may have invited a few or added all of your contacts. Depending on the actions you took more or fewer email invites would have been sent out.
  
  At this point, I would like to provide you some assurance as to what we will never do. We will never contact anyone in our customer's address books without their permission. We do not sell or rent their contacts either.
  
  We do have multiple resources in our knowledge base, our support bot and etc for removing the book, we are sorry you couldn't easily remove it!

   

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning this morning I received a total of 16 emails from this company asking me to download their application for my phone. The emails claimed that I had requested the application and that is untrue. I have never heard of this company before this morning. I went to the site to try to cancel my account. I was told an email with a code would be sent to me. That was three times this morning and the email and code whenever sent. Nevertheless I continue to get the emails telling me to download the application . I want to be done with this company once and for all.

  

  Business Response

  Date: 11/13/2024

  Hi ****,
  
  It looks like someone is attempting to gain access to your Alignable account. Likely there has been a data breach somewhere where your email and a password were leaked, someone is trying to get into your accounts using this information - you can find out if your information was involved in a data leak using this site: ***************************
  
  You have an account under this email from quite some time ago.  I removed the inactive account for you which will unsubscribe you and stop these emails.
  
  We recommend updating all of your passwords. You can read more ****************************************************************************************************************************************************
  
  Best,
  ***

• Initial Complaint

  Date:11/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received over 20 emails saying someone was trying to access my account w/ this business, which I never use anyway. When trying to log in I was directed to reset my password. It says a code will be sent, which never is until you email or call them. Then they send a code, sometimes hours later. I was finally able to reset the *** and then when I went to account settings to delete the account, and click on delete, it says a numerical code will be sent. Again, it never comes until I send an email, and then it comes too late. I searched on ******, and apparently, this is an ongoing issues with this company. People are tired and overwhelmed as it is, no one needs/wants to deal with this kinda crap:(

  

  Business Response

  Date: 11/11/2024

  Hi *********,
  
  It looks like someone was attempting to gain access to your Alignable account. Likely there has been a data breach somewhere where your email and a password were leaked, someone is trying to get into your accounts using this information.  We recommend updating all of your passwords. You can read more *********************************************************************************************************************************************************;

  Your Alignable account has been completely deactivated and your email unsubscribed.

  Customer Answer

  Date: 11/11/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  **********

   

   

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving twenty or more emails every day from Alignable telling me that I have requested an Alignable login link for my mobile device. I have made no such request. I do not use Alignable, and I have long since stopped trying to cancel my free Alignable account because it is a difficult multi-step process that is blocked by Alignable in ways that other complainers have listed on the BBB website. There seems to be no way to contact Alignable to let them know that they are filling my inbox with their rubbish. I can assure Alignable that I will tell everyone I know to have nothing to do with this platform and this company.

  

  Business Response

  Date: 11/11/2024

  Hi ***,

  It looks like someone is attempting to gain access to your Alignable account. Likely there has been a data breach somewhere where your email and a password were leaked, someone is trying to get into your accounts using this information - you can find out if your information was involved in a data leak using this site: ***************************

  You have an account under this email from quite some time ago. I removed the inactive account for you.

  We recommend updating all of your passwords. You can read more ****************************************************************************************************************************************************

• Initial Complaint

  Date:10/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for two days to delete/close my Alignable personal/business account. Step one requires I provide a phone verification, which I get. Step two requires Alignable to send me a second verification code via email. I am supposed to get an email within 5-10 minutes. It does not happen. As I said, I have been trying for two days. The email does not come, or comes beyond the 30 minute expiration window for the verification sequence. I believe this is intentional. It keeps people from closing their account. Truly ugly practice.

  

  Business Response

  Date: 10/28/2024

  Hi ***,
  
  We are so sorry that you are having such a hard time.  Our records show the emails were being sent, however your inbox may have flagged them as spam.  Regardless of the reason, we apologize for the inconvenience and we have completely deactivated your account.  We wish you all the best in the future. 

  Customer Answer

  Date: 10/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Ronmahurin *******

• Initial Complaint

  Date:09/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB I had started a profile with Alignable and they kept hammering me with pop-*** so I ended up giving them a chance I was not impressed I cancelled right away and they charged me so I must have filed a dispute I do not recall However they got my attention with oh you have two views only to bring up the issue I found it to be very unprofessional and pathetic as they are. I decided to file a complaint I really don't care about having our presence in their network my old email billing email and profile email is *********************** I now demand a full refund since they want to be ***** about me not wanting to use their useless services

  

  Business Response

  Date: 09/18/2024

  Hi ****,
  
  We wish you would have let us know you were not happy with the services prior to filing a dispute with your bank and creating this BBB complaint.  Alignable is all about networking and creating business relationships that lead to the big three in purchasing = Know, Like, and Trust.  We see that you did use some of the features of the **************** and per the Terms and Agreement you agreed to upon signing up for Alignable, as well as purchasing your Premium Membership, all fees are non-refundable and the services are available until the end of your billing cycle. 
  
  You are asking for a full refund, however you have already filed a dispute with your bank and they have rescinded the money from our accounts and returned it to you already.  We are unable to refund you as the bank has removed the funds.
  
  
  Payment: If you purchase any services that we offer for a fee, either on a one-time or subscription basis (****************), those **************** are subject to this Agreement and any additional terms which you accept in connection with registering for the ****************. When you purchase ****************, you agree that we may store your payment information and that we may use that payment information to charge the applicable fees for the **************** (including, without limitation, periodic subscription fees for premium accounts) as they become due plus all related taxes, and to reimburse us for all collection costs and interest for any overdue amounts. Your obligation to pay fees continues through the end of the subscription period during which you cancel your subscription and are non-refundable. You also acknowledge that Alignables **************** are subject to this Agreement and any additional terms related to the provision of the Premium Service.

  Customer Answer

  Date: 09/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COMPLAINT: I have tried multiple times to deactivate my account with no success. I keep being told to change my password, to enter a code that is never sent, in a never ending cycle of glitches. I am in my 80's and have no need for Alignable.Please delete my account for me.

  

  Business Response

  Date: 08/21/2024

  Hi *****,
  
  We are so sorry that you had such issues trying to deactivate your account!  I went ahead and completely deactivated ****** Consulting.  This also unsubscribes you from any Alignable communications to that email address.   Best of luck in your retirement!