We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Veterinarian

Cummings School of Veterinary Medicine at Tufts University

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in the Veterinary hospital for hours and they attempted to use my financial situation in which they have not a clue of as a diagnosis. I called tonight and my dog still has blood in her stool I called and when they answered the phone they put me right on hold. They know exactly who I am and my phone number. They clearly do not care about animals just stealing people's money. They will not give me the records I am requesting... I do not believe they did what they were supposed to do and are hoping I return and pay more money...

    Business Response

    Date: 10/20/2023

    *******************
    Sat Sept 30th
    ****************** presented his dog **** to our emergency room (ER) because the dog had been vomiting.
    **** was evaluated by the ER doctor and ****************** was offered multiple options for care and he was informed of the cost for each option. He chose the treatment plan he felt comfortable with. The standard of care as defined by the ************* Board of Veterinary Medicine was met for this case.
    ****************** did not report any blood in the stool at any time before, during, or after the visit to our hospital.
    Sun Oct 1st
    The medical records for **** were emailed to his veterinarian.
    This is the same date on which ****************** sent a complaint to the Better Business Bureau.
    Mon Oct 2nd
    Our medical records department received a voicemail requesting the medical record for a pet ******************* and to send them to an email address that we did not recognize and was not in our system. We could not be sure that this was the legitimate owner of this dog because she did not include her name in the voicemail.
    Because of privacy concerns we emailed the owner of **** at the email address we had on file to confirm that he did indeed require the records.
    ****************** called our medical records to confirm that this was correct.
    We then sent ****************** an authorization form to sign for release of the records which is standard practice for any medical records department.
    Wed Oct 4th
    Records were sent to the owner on 10/4 at 9:08 am.
    Our medical records manager called ****************** on 10/4 and confirmed that he received the records.

Cummings School of Veterinary Medicine at Tufts University is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.