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Business Profile

Lawn Care

Hagstrom Lawn Care LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid $806.69 in advance for a full season of lawn care services. After the second application, he has not shown up or returned any messages. He has not been to our house since the end of June. There were supposed to be six applications and he has only done two. We expect a refund of $587 from Hagstrom Lawn Care for prepaying for services never rendered.

  • Initial Complaint

    Date:09/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 04/08/22, *******************************, (of Hagstrom Lawn Care LLC **************************************, ***********), cashed a personal check from me in the amount of $418.30. Said money was pre-payment for 5 applications of lawn fertilizer at $83.66 per application. On 04/14/22, Hagstrom Lawn Care LLC completed application # 1 of 5 at my residence. As of today's date, 09/06/22, no further work has been done. I have tried to contact ******************************* for updates on 4 separate occasions since 05/16/22, which would have been the next scheduled, pre-paid application of fertilizer. These attempts were made via 2 e-mails, 1 phone call, and 1 submission through the Hagstrom Lawn Care LLC website. All of my inquiries have gone unanswered. On 08/26/22, I made my last unanswered attempt to contact ******************************* for a refund. I informed ******************************* during this inquiry that if no effort was made to resolve the situation, that I would file a complaint with the Better Business Bureau. Because I have not received any letters, e-mails or phone calls from ******************************* regarding this issue, I am now filing a complaint to secure a refund in the amount of $334.64. This figure represents the 4 payments of $ 83.66 each that I pre-paid for fertilizer applications that were not performed.Thank you,-***********************

Hagstrom Lawn Care LLC is NOT a BBB Accredited Business.

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