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Business Profile

Truck Driver Training

New England Tractor Trailer School

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Driver Training.

Complaints

This profile includes complaints for New England Tractor Trailer School's headquarters and its corporate-owned locations. To view all corporate locations, see

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New England Tractor Trailer School has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scam, refusing to get me drive time unless I pay for the test first, I want to get my automatic restriction since I feel more safe driving an automatic than a manual, I feel like the money that is paid for the school is wasted.

      Business Response

      Date: 02/14/2024

       

      I spoke with **** today and heard his concerns about scheduling a test and frustrations about testing on an automatic. After listening to his situation I realized that he is simply misinformed. I took the time to explain that in order for him to continue training and using school resources to practice, he must have a test date on file. It was made clear that as long as he has a test scheduled, he will be allowed to continue to work toward his CDL at the school with no additional charges. **** understood and accepted my suggestion that after he pays for the test, we will assign him a test date and draft an action plan to help him practice until he is licensed.


      We also discussed his interest in taking the test on an automatic. I explained that since he has not attempted any road tests, I would prefer he takes the time before his test to practice, and to allow us time to get him ready to pass on a manual transmission. After I explained that our curriculum is designed for students to earn a CDL without restrictions, he acknowledged that at this stage, there is no need to settle for less than what he paid for.

      We agreed on the following next steps:
      We will schedule a test date with enough practice time to prepare
      **** will come to the school this week to pay for his road trip
      **** will work with the Safety and Training Director this week to draft an action plan with scheduled practice and road time
      **** will attempt the road test on a manual transmission
      We will decide if future exams in an automatic are appropriate depending on Matts tests results.

      **** was content with our discussion and has my personal cell phone number at his disposal should he have any future concerns.

      ************************* | Campus Director
      New England Tractor Trailer Training School
      *******************************************************************************
      ************ (Office)
      ************ (Cell) 

      Customer Answer

      Date: 02/14/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *******************

    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 u.s.c **** section 602 A states i have privacy 15 u.s.c **** section 604 A section 2: it also states a consumers reporting agency cannot furnish a account without my written consent 15 U.S.C **** (a) Communication with the consumer generally Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt

      Business Response

      Date: 08/10/2022

      In response to Complaint #******** from *************************************,

      We have tried to call ******** to give him the information he needs.  His student loans have gone into default, and in order to obtain assistance he would need to contact the ************************ at **************.



      Sincerely,

      *************************
      Campus Director                                                          

    New England Tractor Trailer School is NOT a BBB Accredited Business.

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