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Business Profile

Landscape Design

North Shore Enhancement, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $3500 dollars for services that were never done. I paid back in January for a year of clean *** and yard work that has not been done. I have reached out to the owner of the business and tried to resolve this but no one has been to the house to do any of the work. She has ignored me repeatedly. I also know that I'm not the only one this happened to. I just want my money back. I have cameras that show no one has been and I have multiple messages that I have sent trying to resolve the issue.

    Customer Answer

    Date: 11/04/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ******* *****

  • Initial Complaint

    Date:08/02/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, my husband and I hired North Shore Enhancement LLC for landscaping maintenance and various projects about 1.5 years ago. In May 2023 we paid them a $903 deposit for a planting project that was supposed to be done within 2-3 weeks (within June 2023). Since then, they continually delayed the project with various personal excuses, became harder to reach and eventually stopped responding to us altogether. We have now requested a return of our deposit from them but they are ignoring all our contact. In addition to multiple text messages, voicemails and e-mails, we have now sent them a demand letter (attached as supporting document) to try to get our deposit back. In addition, we informed them on July 12 via email (attached as supporting document) that they were fired and not allowed on our property any more, given that their lawn care team was still cutting our grass regularly. Despite firing them, they showed up anyway on July 20th and charged us for that visit (invoice attached as supporting document). They basically did work on our property without our consent. We are hoping that the BBB can help us resolve this dispute before we are forced to *** them in small claims court. To us, a resolution involves both a return of our $903 deposit, which they are holding illegally, and a cancellation of the charge for the work they performed on July 20th without our consent. Thank you,***********************

    Customer Answer

    Date: 08/12/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 08/28/2023

    Hello, Im sorry I had a death in the family. I have paid them in full and have actually filed a harassment report, they had about **** of their friends write bad reviews on my company page, I also had one of their friends threaten to find and **** me. 

North Shore Enhancement, LLC is NOT a BBB Accredited Business.

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