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Business Profile

Assisted Living Facilities

Benchmark Senior Living, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Assisted Living Facilities.

Complaints

This profile includes complaints for Benchmark Senior Living, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Benchmark Senior Living, LLC has 67 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in regard to Benchmark Senior Living at **********. My mom began her residency there in mid September in their memory care unit. This facility only opened in May 2024. It appears they are having challenges with leasing the units. The memory care unit had 5 total residents, including my mom. Three women and two men. They have 17 rooms total in the memory care unit. Since her move in the following has occurred:- Sales Director terminated - Executive Director terminated - Head of Memory Unit quit - staff turnover - undocumented workers - my mom was attacked by one of the other dementia patients and they tried to make it a pass it off as a passive occasion when in fact the police were called and they have refused to proves me with the police report. - same resident attacking staff, residents and even a visitor.- Police reports and witnesses can validate. They are not transparent about these issues. They are currently under temp management. The aggressive resident is still there. I now need to move my mom to protect her safety. The worst thing to do with these patients is agitate them and move them around. This place looks pretty. All that shines is not gold. The insides are rotten. Its management, or lack thereof. They have units across the country, I can only hope the others are run better than this one. I fear for the other residents safety.

    • Initial Complaint

      Date:08/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* took double rent payment refused to give bac 1550$ for 19 days

    Benchmark Senior Living, LLC is NOT a BBB Accredited Business.

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