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Business Profile

Driving Lessons

CS Driving School LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving Lessons.

Complaints

This profile includes complaints for CS Driving School LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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CS Driving School LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Drivers ** for my daughter for $870 - my 4th child to take drivers ** (others took it from a different company whose dates didn't line up with our needs). No where on the signup does it say that the child is only allowed to take up to 2 hrs of driving lessons a month (and apparently those slots are difficult to get (they are released on a certain date and it's first come first serve). This is lack of transparency and false advertising.This rule means there is little to no chance of completing the requirements by the time they are 16 1/2. This rule only came to light during the Parent class that I didn't have to take since it's been less than 3 years since the last time I took it. She recommended I attend anyways since they talk about their program. when asking for a refund, she is charging me a $50 service fee and $30 for the parent class that I wasn't required to take.

      Customer Answer

      Date: 06/26/2023

      I have not heard from the business in response to my complaint.

      Business Response

      Date: 06/27/2023

      Customer signed our Terms of Service agreement on 5/22/23 (attached) which states that, "our scheduling policy is designed to have students schedule up to two driving hours per month based on availability as well as the number of driving hours the student has driven at home." Customer did not accept this policy after attending a parent class and requested a refund from CS Driving School. Refund was issued on 6/16/23 minus $50 administrative fee and $30 parent class fee.

    • Initial Complaint

      Date:04/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,Our daughter has had her permit for a year. The CS driving school does not offer enough times for her to take the lessons in order to get her license. It seems apparent that they have over subscribed students, taken money , dont have enough staff or driving times and are not supplying a service that has been paid for. This is fraud. They need to get more staff and driving times available so they do not constantly have students waiting to finish their courses. Otherwise they should not take on more students. They are collecting money and not supplying a service.

      Business Response

      Date: 04/14/2023

      We are in touch with the customer regarding their complaint.

    • Initial Complaint

      Date:02/14/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for 12 driving lessons and they have availabilty for one per month for my daughter. Six months have passed. At this rate, she will have her license when shes 17!

      Business Response

      Date: 03/03/2023

      Office assisted with scheduling 12 required driving hours in four months from 11/29/22 to 3/29/23.

    CS Driving School LLC is NOT a BBB Accredited Business.

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