We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dentist

Arch Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the course of June and July 2022 I received a root canal and crown treatment from Arch Dental and have, over the course of the following year, needed to have every aspect of this procedure retreated on the same tooth. The re-treatment of the root canal at nearby specialist ********************* Endodontics was over two thousand dollars and not covered by insurance because of redundancy, and the new crown just installed by my new dentist was nearly two thousand after insurance partially covering the treatment. Ideally my refund from Arch Dental would include or consider these additional costs in repairing their faulty medical treatment.

    Business Response

    Date: 07/06/2023

    We have not received any correspondence from the treating office to indicate reason and actual retreatment and remake of crown. At this point we are not able to make a decision without the information. Please provide clinical notes, billing information and x-rays. please use my email for correspondence ********************

    Customer Answer

    Date: 07/13/2023

     
    Complaint: **********

    I am rejecting this response because: this issue is not yet resolved. I will work to provide the requesting billing and medical information from other practices I have since sought treatment at but would also point out that a doctor at Arch Dental initially assessed the progress of the procedure and recommended I have the root canal retreated by a specialist because it was incomplete/ineffective. I trust this information would be in your office's medical records of me. Thank you for your time and consideration.

    Sincerely,

    *********************

    Business Response

    Date: 07/13/2023

    It is necessary to review the clinical notes from the treating specialist to determine their findings and clinical necessity. It is a reasonable request that would be required for us to make an informed decision.   

Arch Dental is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.