Reviews

Review Details

• Review fromDan B

  Date: 04/11/2025

  1 star
  Wish i read reviews first. I was interested in a 2022 tuscan. Got there. They took my $5000 down payment..... signed all paper work. Then told me they don't have the title to the car. It's been almost a month. I still don't have my car. Very lack of communication. Very disappointed in the service
  

  Country Hyundai

  Date: 04/14/2025

  Thank you for sharing your feedback, and I want to sincerely apologize for the frustration and inconvenience youve experienced. What youve described is not the level of service we strive to deliver, and I completely understand your ***************** especially sorry for the delay and the lack of clear communication throughout this process. Your time, trust, and $5,000 down payment are all very important to us, and you deserved more transparency and better follow-up from the beginning.Please know that we take your concerns seriously, and Id like the opportunity to make this right for you. If you havent already been in touch with our management team, I would greatly appreciate the chance to personally look into this and help resolve the situation as quickly as possible. You can reach me directly at ********************************** or ************. Again, I truly apologize for this experience, and thank you for bringing it to our attention. We value your business and would like the opportunity to restore your confidence in our dealership.***** ******, General Manager.
  

  Country Hyundai

  Date: 04/16/2025

  i need to update the response We want to clarify that we did have the title in hand from the customer who traded in the vehicle. The vehicle was not sold to Mr. *********** without a title. The title we received was a valid Florida title, as the original owner had relocated from ******* to **************When we went to register the Tucson for Mr. ************ the ***************** informed us that a Massachusetts title had previously been issued for this vehicle. At that point, we had to work with the **** Unfortunately, this was not a situation we could have anticipated at the time of the trade-in. To minimize the inconvenience to Mr. ************ we provided a loaner vehicle and have been covering his car payments while the title issue is being resolved. Mr. *********** is fully aware of the situation and the steps we have taken on his behalf. We are happy to discuss this further with Mr. *********** or give him the option to no longer move forward with his purchase.

• Review fromJanine B

  Date: 02/27/2025

  1 star
  Brought car in for 60,000 maintenance, had car for 3 days, charged almost 1200.00, month later, driving on highway with my grandbabies in car, felt like transmission failure, no acceleration, coasted off highway into another Hyundai dealership, ********, they put it on diagnostic machine, and the said I needed almost 500.00 worth of maintenance, I assured them I just had it done. Tried calling Country Hyundai, no answer, left several messages, no return calls, even to the general manager, no call. I called headquarters. Seeking legal advice but starting here with bbb
  

  Country Hyundai

  Date: 03/31/2025

  We sincerely apologize for the frustration and distress this situation has caused you, especially given the safety concerns while driving with your family. This is absolutely not the experience we want for our customers, and we take your feedback very seriously.We are deeply concerned about the issues youve encountered and your difficulty in reaching our team. Please know that this is not reflective of the level of service we strive to provide. We would like the opportunity to review your service records, investigate what happened, and work toward a resolution as quickly as *********** your earliest convenience, please reach out to me directly at ********************************** or let us know a preferred time for us to contact you. We want to ensure your concerns are fully addressed and restore your confidence in our dealership.We truly value your business and appreciate the chance to make this right.

• Review fromAlan R

  Date: 06/04/2024

  1 star
  I consider this business to be dishonest by charging for 6 quarts of oil when owner's manual specifies 5.07 quarts and by giving only a $25 deduction when I had a document from them promising a $40 deduction for visiting their service department. I even took a test drive on a 2024 Hyundai Sante Fe SEL. I loved the car and entered into negotiations. However, after this experience, I have decided never to do business with this dealership again for any reason. In all my service visits to *********************************************, I always was charged for only 5 quarts of oil.
  

  Country Hyundai

  Date: 03/31/2025

  We sincerely regret that your recent experience did not meet your expectations, and we appreciate you taking the time to share your feedback. Transparency and customer satisfaction are extremely important to us, and we never intend for anyone to feel misled.Regarding the oil charge, we follow manufacturer-recommended service procedures, but we understand your concerns and would be happy to review your service invoice with you. Additionally, we apologize for any confusion regarding the service discount, as we always strive to honor our promotions ************** greatly appreciate the opportunity to discuss this further and find a way to make things right. Please feel free to reach out to me directly at ********************************** and Id be happy to assist. We value your feedback and hope to regain your trust.

• Review fromsandra o

  Date: 10/17/2023

  1 star
  Where to begin, salesman scratched car. Took three weeks to fix and 8 different stories as to why it will be one more day, two more days, etc. They finally deliver the car to our home, it hadn't been registered or insured or inspected. That was done several days later and we had to pay for the inspections even though it was charged on our bill of sale. They did NOT apply our $500 deposit to the price of the car and are holding it hostage. Roger, Omar and Kevin are all ignoring our phone calls and text messages. They sent us SOMEONE ELSES Bill of Sale and personal documents to try and show us the $500 deposit was applied. The names aren't even close, addresses are totally different. I am elderly and they are clearly trying to take advantage of me. This has been the worst experience in my 83 years. We were forced to pay a $5 donation and I asked for it to be removed because I want to choose who I donate my money to. He proceeded to tell me in a very condescending way that "Carla donates to Dana Farber for cancer patients, but Sure, okay, just let people die of cancer." This was Omar, the sales manager. We dealt with so many different people over there since the first guy scratched the car trying to pull it out and show to us, the first guy we were there to see that we had an appointment to meet with was "too busy" and then the worst out of the three, the sales manager took over. We should have left then. We stuck with them because they had the car we wanted and I am elderly and cannot spend days and weeks searching for a car, it became too much for me. I would run from this place, I have not one good thing to say about them.
  

  Country Hyundai

  Date: 03/31/2025

  First and foremost, I want to deeply apologize for the lack of response to your review and for the poor experience you had with us. It is clear that we did not meet the high standards of service we strive for, and I sincerely regret that we did not address your concerns in a timely manner.I understand how incredibly frustrating it must have been to deal with the series of issues you mentioned, from the damaged car and delivery delays to the confusion regarding your deposit and the interactions you had with our team. Please know that your experience does not reflect the level of professionalism and respect we expect from our staff. We are actively working to ensure that no customer ever experiences the same treatment again.Again, I deeply regret that this situation occurred, and I hope we can regain your trust. Thank you for bringing this to our attention.

• Review fromBob S

  Date: 08/08/2023

  1 star
  My Father In Law was scrolling to look for a car for our daughter. Clicked on Country Hyundai, considering they had a decent reputation, and the families knew each other many years ago. Saw the Elentra SEL 2020 online, listed as Certified. The price was good, set up an appointment to go see the car with my daughter. Went with my daughter, test drive , etc. No title on hand at that point. told the salesman to hold the car, and he paid cash for it shortly after. While awaiting the title, supposedly the 110 point inspection was done prior to picking up the car. Nope. The interior was filthy, dog hair all over the seats. The salesman guaranteed the vehicle had been gone through, bumper to bumper. Knowing full well it hadnt been or he was lied to as well.The car was picked up I believe Feb 9th of 23. The car initially had 35,321 miles on it. We had the car towed from ********* to *********** 4 times within 3 months. initially they figured it was a dead battery, fixed it, drove up on picked it up. Next round, same issue, towed up, said it was the starter. picked it up. Nope. Was a solenoid. Fixed and picked up. Low and behold, the Transmission died. Towed up again. Put in new Transmission, they test drove it, Transmission died that next day. Not to mention, the day we were again to pick up the car with the 2nd new Transmission, we were told after driving there again, the computer had to be replaced. I have the Exterior Vehicle Inspection Video, which I obviously cant share on this I guess. When the car was towed back up there for the 4th time. The Tech stated that the air filter and in cabin filter, we needed to replace. they were full of dirt and leaves. The service dept put them back in. Also stated the front 2 tires needed to be replaced and WE needed to get an alignment. The issue was deemed wear and tear. My daughters had the car for 6 months, and literally 3 months driving it. Correspondence I have with the owner, Techs, Marketing is all printed. Not good 4 them
  

  Country Hyundai

  Date: 08/11/2023

  Dear ***, I genuinely want to express my deepest apologies for the series of challenges you and your daughter faced with the Hyundai Elantra SEL 2020 purchased from our dealership. Understanding that the vehicle and our service didn't meet our usual standards and your expectations is deeply concerning. Every certified vehicle from our end undergoes a comprehensive inspection before reaching our esteemed customers. Everything passed both state and manufacturer standards. It's evident there was a lapse in this instance, especially with regards to the vehicle's cleanliness, which I will promptly address with our pre-delivery team. The recurring vehicle malfunctions you mentioned are not reflective of the quality and reliability we strive for, particularly with our certified range. I acknowledge the immense stress caused by the repeated vehicle issues and towing instances. Moreover, it's unfortunate that the repairs weren't accurately diagnosed and rectified from the start, and the communication breakdown you encountered only compounded the problem. To amend this, we have provided all the corrective measures at no cost to you. Including additional maintenance items of spark plugs and coils. Your feedback is invaluable to us. It not only pinpoints our areas of improvement but also aids us in elevating the standards we set for ourselves. We treasure the reputation we've built over the years and the faith our community instills in us. It's our sincere hope that through decisive actions, we can rebuild and fortify the trust you and your family have in us.

• Review fromEvan K

  Date: 07/01/2023

  1 star
  I recently bought a RWD Ioniq 5 from them on May 25th. I live in ***********, but there were none available in state. Country Hyundai had one, and ********* had a few. I chose Country since they were offering additional incentives from the dealership - a check for $1000 and a free Juicebox charger.I signed the paperwork and then hit the first hurdle. Due to the CT DMV being appointment only, it would be three weeks until they could register the car, as that was the earliest appointment available. Three weeks pass. A rep shows up at my house to have me sign over my title on my trade in. The day of the DMV appointment I get a phonecall from the representative I had been speaking to, asking me if I can rush out to the Einfield DMV, but I can't. I then get told that they forgot to have me sign some paperwork. The rep calls me, panicked, and asks if they can forge my signature. Ultimately, they reschedule to Thurs (it is Tues). Thursday shows up and I ask about the new appointment. They admit they actually meant the following Thursday. At this point I'm livid and they promise they are looking into compensation for my trouble.The next Thursday finally rolls around and they make it through the DMV appointment at 12:15. It is getting close to 3:00 before I see the car. I watched it in the myHyundai app and they wandered over half the state. I haven't gotten them to admit it, but I strongly suspect they were making additional stops to other customers to sign paperwork, in my bought and paid for car, without my permission. I am not a courier service.Cut to today, and they tell me that the Juiceboxes are backordered, but they are reneging on the deal for the $1000, 'since that was a May deal'. Again, I bought and signed finance paperwork for this car in May. I also have heard nothing additional regarding compensation.
  

  Country Hyundai

  Date: 03/31/2025

  Thank you for sharing your feedback. First, I want to sincerely apologize for the delays and miscommunication that occurred during your vehicle purchase and registration process. I deeply regret the frustration this situation caused you, especially regarding the *** appointments, paperwork issues, and delays in receiving the promised incentives.We understand the importance of keeping our commitments, and it is clear we fell short in your case. The delays in paperwork, the confusion about the *** appointment, and the issues around your $1000 incentive and the Juicebox charger were unacceptable. This is not the experience we want to provide to any of our customers. We also recognize the importance of trust, and Im truly sorry that you felt your car may have been used inappropriately during the process.Once again, I apologize for the inconvenience and miscommunication you experienced. We value your business, and I hope we can regain your trust moving forward.

• Review fromCrystal C

  Date: 05/29/2023

  1 star
  I wouldn't recommend anyone to this place to anyone looking for a car, go anywhere but here!!! the people are very rude, and unhelpful. I bought a car from them about 7 months ago. I've already had to pay for repairs out of pocket!!!!every time I've called and spoke with the service manager, he's given me a hard time. my car is sitting at their shop right now since last Monday May 22nd. now its Monday May 29 a week later and I still can't get a loaner. this is ridiculous!!!!
  

  Country Hyundai

  Date: 03/31/2025

  Thank you for taking the time to share your feedback. I want to start by sincerely apologizing for the negative experience you had with us. Although your review is from some time ago, we take your concerns very seriously, and I regret that we did not meet your expectations in terms of customer service and the timely repair of your vehicle.Its disheartening to hear that you encountered difficulties with communication, loaner vehicles, and the service provided to you. We understand how frustrating it can be to deal with car repairs, and we apologize for not making this process easier for you. Your feedback regarding the service managers handling of your situation is also concerning, and we will be reviewing our internal processes to ensure such issues do not arise in the future.