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Business Profile

Pain Management Clinics

Somatic Systems Institute

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pain Management Clinics.

Complaints

This profile includes complaints for Somatic Systems Institute's headquarters and its corporate-owned locations. To view all corporate locations, see

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Somatic Systems Institute has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May of 2023, I paid $300 for a Fundamentals of Somatics online video course. The Fundamentals Course offered by Somatics Institute did not have an expiration date to complete. However, I needed to complete this course as part of my plan to fulfill cont. ed requirements as a *** **** ****, LMT and for National Certification cont. ed due by late March 2024.In February of 2024, I budgeted time and logged in to Somatics Institute Student portal to begin chipping away at the 16 hour video course. Sadly, the videos were missing. Over the next few days, I attempted to reach out to Stephen A, director of Somatics Institute via the student portal within the course, via the contact form on his website, and by phone. His website lists 8 phone numbers, none of which are working. He's a very difficult man to reach. I found his cell number *************) in my call history from when I purchased the course in May 2023 and texted him. He called me back after and we spoke briefly. He followed up by text explaining he's having technical issues with his website. I replied to Stephen asking for a refund as he was not able to provide the course I paid for due to the technical issues. He did not reply to my request for a refund. My due dates for cont ed required me to purchase my CEU's elsewhere. I've ended up paying twice to fulfill my cont ed requirements. Sigh. I would appreciate a refund of $300 from Somatics Institute, as the course still shows as "video missing."Thank you, *******************************

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The transaction happened on January 9, 2020 (invoice and receipt are attached) for $3,395 US. It was for the 3rd semester of Clinical Somatic Education Professional Training to be provided over two in-person modules: one in spring of 2020 and one to be determined but probably in the fall or winter following. I paid an early bird rate. However, the training never happened because of the pandemic. On April 1, 2020, I emailed the company requesting a refund, but they suggested that because I was intending to eventually complete the training, I was given the option of a partial refund to tide me over until we could find a date that would work to complete the training. I agreed to this. However, I never did receive the partial refund, despite several reminders. We had tried to reschedule the training a couple of times (there was one other participant other than myself), but it never worked out, due to schedule conflicts or availability of the one other participant. In July 2022, I decided it was not worthwhile to complete this training solo as the other participant bowed out. I sent an email to the business on July 29, 2022 asking for a full refund. I did not receive a reply. I continued to try to reach the business by phone and through text messages. We finally spoke over the phone on September 9 and the business agreed to give me a full refund. I asked that they please do so by October 31, but it never happened. I emailed them again on October 31, informing them to issue the refund by November 14 and if I did not receive it by then, I would contact the BBB and file a complaint. I did not receive a reply to this email either. On Thursday November 10, I sent a text reminder of my intentions and got a reply on Friday November 11 apologizing for the delay and was told they "expect to take care of it today". But I did NOT receive my refund and have no proof that it will be coming. This has been the pattern: apologies, promises and then no action. This is unacceptable.

      Customer Answer

      Date: 12/15/2022



      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regarding my complaint #********, I have heard from the company and it has refunded me the full amount I was requesting. I am satisfied with the company’s response. 

       

      Thank you for your assistance in this matter. It is greatly appreciated!



      Sincerely,



      Lenore Foster

    Somatic Systems Institute is NOT a BBB Accredited Business.

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