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Business Profile

Painting Contractors

Franca Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Painting Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 30, 2024 I gave Franca Services a $20,460 deposit to remove the current siding on our home and install new ****** Board siding. On October 8, 2024, I informed our the salesman for Franca, ***** *****, that we could no longer do the work on the house and that I would like a refund of the deposit. I have contacted the salesman and the accounting/front office person, ****** *********, and the owners, via email and phone messages. It has been a month since they last assured me that my refund was being "expedited" but nobody has replied to inquiries since then. I still have not received my deposit back. I would appreciate any assistance in getting in touch with Franca Services and receiving the my money that they are holding.

    Business Response

    Date: 04/30/2025

    We sincerely apologize for the delay and lack of communication regarding the refund of the deposit. We understand the customers concerns and regret the inconvenience this situation has caused.

    We are actively working to resolve this matter and are committed to returning the funds as soon as possible. Our current goal is to have the refund issued by next week. Please rest assured that we are not ignoring this matter and are doing everything we can to ensure it is resolved promptly.

    Again, we apologize for the delay and greatly appreciate the customers patience as we work to finalize this refund.

    Sincerely,
    Franca Services

  • Initial Complaint

    Date:11/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    contracted with Franca to remove and install anew deck back in Aug 2021. After many issues project was finished Jan 2022 with a few issues that were not resolved. I was told i they would fix the issue with the cement in the spring . I have contacted them at least 8 times since May with several different project managers about the this issue and a piece of trim which is broken. I have been told no problem **************. I feel as if they are just waiting for me to forget it. Well I spent a lot of money on this deck and not happy with any of the results. I am just asking for 2 small issues that would be so easy to fix.

    Business Response

    Date: 12/12/2022

    Hello, 

     

    We are contacting you back regarding the complaint: 18418145. 

    After we received the email from **** at BBB, we immediately contacted ******, the consumer and went over the issues she is having, we recognized the issue, we apologized and explained what had happened at the time. 

    We have scheduled a day next week for us to come back and fix the minor issues she is concerned with. 

    Please close this complaint as resolved. 

    If you have any questions please do not hesitate to contact us.

    Thank you

    --

    *************************  

Franca Service, Inc. is NOT a BBB Accredited Business.

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