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Business Profile

Mason Contractors

Masonry Concepts

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired to fix a sidewalk. He showed up, quoted the job and seemed like a stand up guy. I paid a 50% deposit $1,250 in November of 2019. When he showed up to do the work, he had a bucket and a shovel (very odd) and was by himself. Another payment of $750 was due then and I gave it to him (shame on me). He left saying that he needed more equipment, He came back once more to talk to the city about the city requirements to be sure the job was done correctly. After that, I could never get him to come back again. He would make excuses or not answer my emails/texts/calls. I did remain patient because of the pandemic but it didn't pay off. When I finally asked for my money back, he claimed to have man hours on the job which is 100% untrue. I gave him a poor review on Home Advisor and he tried to bribe me by saying he would refund my money if I took the review down. I have tried ad nauseam to get my money back to no avail. I have ALL of our correspondence And now I lost my sidewalk deposit of $9,000 from the city. This company/guy is a total sham! At this point, I don't expect anything. But, I feel a need to warn others.

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