We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Senior Living

LCB Senior Living Operating, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Living.

Complaints

This profile includes complaints for LCB Senior Living Operating, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LCB Senior Living Operating, LLC has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LCB Senior Living is an assisted living facility that my mother ****** ****** was a resident of at the *********** location until April 2024. We have not been able to forward her postal mail because the facility is registered as a business. They are holding postal mail that is not theirs.

      Business Response

      Date: 01/23/2025

      See attached response 

    • Initial Complaint

      Date:06/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Mother lived in the Reflections memory care unit of the Residence at **************** (the Residence) in Norton for six months until February 29. She is now living with my sister. We have received multiple inaccurate bills reflecting overcharges and have tried numerous times to resolve the matter. On February 5, 2024, the Residence completed an automatic debit of $12,605an overchargefrom our ************ account for her rent. We sent an email on February 6 to the Residence asking for the bill to be corrected. The Residence replied via email February 6, 2024 acknowledging the billing error and then issued a refund check to us for $2607.53.The March 2024 invoice again included overcharges so we emailed asking for corrections again. We received no reply, so we sent a follow-up email April 10, 2024. They replied with an inaccurate spreadsheet; so we replied on April 18, requesting they correct the bill. The Residence replied on April *********************************************************** the meantime, we received another incorrect bill and we replied again on May 8 asking for the bill to be corrected. We received no response. We received another incorrect bill from the Residence dated May 21. We calculated the correct amount and sent a check in the amount of $5723.79, with a copy of the invoice and a note stating This bill is incorrect. Ive enclosed a check for the correct amount due of $5,723.79... The Residence cashed our check, and we have received yet another erroneous invoice dated June 20, 2024. We are very concerned about these erroneous charges, overcharges the Residence acknowledged back on February 6, 2024. We made our final payment of $5,723.79. We would like the billing errors to be corrected and a zero balance reflected on our Mothers account. There needs to be a record of the Residences poor billing practices for interested parties--especially senior citizens--to see on the BBB website. Thank you for your time and help.

      Customer Answer

      Date: 07/09/2024

      I have not heard from the business in response to my complaint. It's possible the BBB may be able to reach the Director at the Residence at ****************, as opposed to the corporate office in *******. The address is ***********************************. The phone number is ************** and the Director's name is *********************************.

      Thank you,

      *****************************

    LCB Senior Living Operating, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.