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Business Profile

Investment Advisory Services

McMullen Tax Masters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Advisory Services.

Complaints

This profile includes complaints for McMullen Tax Masters's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

McMullen Tax Masters has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • McMullen Tax Masters

      PO Box 1228 Onset, MA 02558-1228

    • McMullen Tax Masters

      Onset, MA 02558-1338

    • McMullen Tax Masters

      PO Box 581 E Wareham, MA 02538-0581

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are in 2024 and I have just received notice from the *** that the tax return for year 2021 that was done by McMullen ************ was never filed. There is now no ability to contact McMullen ************ as they are out of business. No forwarding address no phone number.They however did cash the check they were given for the tax preparation.

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been contact by the *** for wages that were not reported. I have been trying to contact mcmullen tax masters to look into this matter as I did give them documents, they are not returning my calls or emails. Please help.Best Regards,*********************************

    • Initial Complaint

      Date:08/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I dropped off our tax documents in late March in a single manilla envelope and were waiting for them to call for verbal confirmation as this is how they now operate. I never received verbal phonecall per their policy and my taxes were filed while my husband's weren't. I only found out when I got my paperwork back in the mail. I called then and explained we were supposed to file jointly and I never consented to having mine filed without verbal approval. I was asked by the owner why I hadn't changed my last name which made it confusing for him but I was offended and thought that was an inappropriate question to ask especially when we submitted our paperwork together in the same envelope that they actually took our paperwork and separated it on 2 different desks. He said he would file for a redaction and refile jointly and would go find my husband's paperwork. We get a call 2 weeks later in mid to late April from another employee asking my husband the standard file questions and we had to inform her of the error and that the owner *** said he was taking care of it 2 weeks prior to this call. Since then, it has be us just calling them at least weekly to several times a week asking for an update and what to do with the money from my tax return as I do not know if I need to return it or if the *** will just pay the difference. We haven't received any update since June, none of our calls have been returned and one of their locations in stoughton is gone so we have no way of contacting them and his taxes are still not completed. You call the main number and it goes straight to voice-mail which is now always full and *** has not responded to any of our emails at all. We are at a loss at this point and don't want to face an audit from the *** due to professional negligence. Any help or advice in this situation would be appreciated.

      Customer Answer

      Date: 08/23/2022

      I have not heard from the business in response to my complaint. We are currently working with another accountant to help us with our tax issue and are discussing taking *************************** to and small claims court or potentially filing a lawsuit but we are still seeking advice from lawyers at this time.  We thank you for your attempts to contact the business. 

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