We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronic Equipment Repair

GSS Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2023, I brought my 11-inch iPad Pro to GSS Technologies to be fixed. I explained Best Buy told me it had a battery issue and they said they can fix it no problem. They first said it would take a week to get the battery replaced. One week after bringing it in, They called me and told me my iPad had a "hairline fracture" (which it didn't when I brought it in). Two weeks later I called back asking if it was ready and they said it wasn't working so they were sending it to a vendor. They told me they would call me back and let me know what the vendor said and after a month, I had to call them and they said they never sent it and would call back when the vendor received it. Another month went by and I called again and they said the vendor hadn't received it yet so I called again a month later and they said they had no information for me. Then, a week after that they said they couldn't fix it and they were sending it back. She said she would call me back and send me the tracking info (which never happened). I called two months later which would be February now and I was very respectful and asked where it was and the lady said she didn't know and hung up. A week later I called back and they said they only received the inside of the iPad and no screen with it and would let me know when the screen arrived. I called them about three weeks ago and they said they still haven't received it and they would send me the tracking information for that and they would call me with more info and still have not. It's has been nine months since giving it to them and them saying it would only take a week to fix. They never give me answers and always hang up. They are very disrespectful and I would like this to be handled as I am going to college and need my iPad for school.

    Business Response

    Date: 05/28/2024

    BBB Spoke with the business and they have put a new screen on the iPad free of charge. The iPad is unrepairable the consumer did confirm this to me 2 weeks ago. The business reached out to the consumer on the 15th and the 17th with no response from the consumer.

GSS Technologies is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.